Facebook-for-woocommerce: Matching Facebook pixel content_ids and Facebook catalogue product id

[AVTMBijouterieNomade]

WooCommerce version: Version 3.5.4
WordPress version: Version 5.0.3
Plugin version : Version 1.9.5
The URL of my website: https://avtmbijouterienomade.com/
The URL of my Facebook Page: https://www.facebook.com/avtmbijouterienomade/
The URLs of where I took screenshot(s):

• https://www.facebook.com/products/catalogs/2326148337603930/events/sources/1045349172291993?eventType=ViewContent
• https://avtmbijouterienomade.com/boutique/boucles-doreilles-argent-originales/pique-ethnique/

Hi there ! I hope I can get an answer from you since I dodnt find any in other issues open in this forum.

I am having problems to match the product id in my Facebook catalogue and the content_id generated by the Facebook pixel itself. Without that I cannot use dynamic remarketing ads…

Here is an example. On a product on my website such as “pique ethnique” you get from the pixel these informations :

fbq(‘track’, ‘ViewContent’, {
“content_ids”: “[\”wc_post_id_4638\”]”,

But in the Facebook catalogue you get only this:

Pique Ethnique4638

So clearly there are additional letters that shouldn't be in the content_ids : “wc_post_id_”.

Is there any way I can remove these from the Facebook pixel information? Otherwise I cannot use dynamic ads on Facebook

Thank you very much for your answer.

Best regards,
Laurine from AVTM Bijouterie Nomade

[AVTMBijouterieNomade]

I succeeded to change my catalogues ids to get :wc_post_id_4638 but it is still not working !!! Facebook is telling me that these content-ids are missing from my catalogue but they are not ! Is there another problem with the pixel I did not see ? The [\” before and after the id ? The s to content-idS ? Or should I just wait for 24h ?

HELP !

[jieminz22]

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[AVTMBijouterieNomade]

Advertiser

[AVTMBijouterieNomade]

Debug ready

[AVTMBijouterieNomade]

The situation keep evolving, I now get 100% of "add to cart" and "purchase", but still 0% of "views".. This is very weird, how possible ?

[jieminz22]

Hi @AVTMBijouterieNomade,

Can you take a look at https://github.com/facebookincubator/facebook-for-woocommerce/issues/783 and see if helps?

[AVTMBijouterieNomade]

I check this topic already. I am using a free plugin to generate a feed and upload my catalogue. I tried uploading my catalogue through the pixel but it is not working (telling me that it is "not ready" because I didnt install the micro-data tags... ).

Also in this topic you have shared, someone is saying: "I think I have had the same problem but I was able to solve it by customizing the plugin code." So...

[AVTMBijouterieNomade]

Here is the update. My content-ids and item_group_ids are the same and matching the code :

fbq('track', 'ViewContent', {
"source": "woocommerce",
"version": "3.5.4",
"pluginVersion": "1.9.5",
"content_name": "Base Ethnique",
"content_ids": "[\"wc_post_id_1206\"]",
"content_type": "product_group",
"value": "42",
"currency": "EUR"
});

Facebook Tag helper is telling me this however:
We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.

[AVTMBijouterieNomade]

Also I noticed that when I arrive on a product page, Facebook Tag Helper is not telling me : Microdata Automatically Detected, while on purchase and add to cart it does. The problem might comes from there ?

[AVTMBijouterieNomade]

And I think there is an ERROR in the code indeed, I corrected it (**):

File: wp-content/plugins/facebook-for-woocommerce/facebook-commerce-events-tracker.php
96 // if any product is a variant, fire the pixel with
// content_type: product_group
$content_type = 'product_group';

184 global $post;
$product = wc_get_product($post->ID);
$content_type = 'product';

189 // if product is a variant, fire the pixel with content_type: product_group
if (WC_Facebookcommerce_Utils::is_variation_type($product->get_type())) {
$content_type = 'product_group';

[AVTMBijouterieNomade]

So this seem to have fixed the issue now. I close this topic but I hope you will correct this code error in your next update of the plugin. And I am disapointed to see that I didnt get any answer to my questions when I needed it.

[PhilWaldmann]

Countless updates later and no fix...

[morvy]

for version 1.9.15, changing line 228 to product, 235 to product_group also fixes the issue, BUT:
the most important is to change is_variation_type to is_variable_type as the viewed product is of type variable, and it contains variations (that are not tracked!)

[mustafadlf52]

Hello,
I am getting the issue as i am using facebook for woocommerce plugin. Attaching a screen shot below please check it.

[mustafadlf52]

[AVTMBijouterieNomade]

Mustafa, check out what I wrote up and try doing it

[mustafadlf52]

i have already try this but error is still there

[thiscoderighthere]

My pixel is firing and capturing events, my microdata "looks great", my woocommerce store is setup, but my pixel still says it's "not ready" when I try to add it as a Product Data Source in Catalog Manager. @AVTMBijouterieNomade I tried your fix. Any advice?

[AVTMBijouterieNomade]

I dont understand exactly the problem. Maybe you can send me a screenshot so I can see ? Also when u set up a pixel, it may take a while before you see any information on Facebook Page Manager. I think it took up to 2 to 3 weeks maybe more for me.

[thiscoderighthere]

[AVTMBijouterieNomade]

If u installed it recently you just need to wait a bit longer.

[thiscoderighthere]

If u installed it recently you just need to wait a bit longer.

Ok I will try that. Thanks

[thiscoderighthere]

Waiting didn't help... but I did figure it out. The Microdata checker tool is garbage. It will tell you your microdata "looks great" when it does not. Edited the PHP on my own to include all of the required metadata, it pulls with my pixel now. I win.

[marcyves]

I have the same issue, is there a fix better than "Edited the PHP on my own" planned?