Facebook-for-woocommerce: incompatibility with WPML: Issues using the plugin on my site

[spradooooo]

Hello,

I am trying to use the plugin with my woocommerce site but I am having a lot of issues hope you can help me with it.

When I installed the plugin and tried to use it for the first time after going through the steps and started to upload the products it gives an error saying something went wrong uploading the products please try again.
So I force resync and it starts to upload the products fine to the shop.
then I tried to hide the default language products on the shop and only use the second language products but it keeps displaying them and never hides them.
So I tried to delete the product on FB from the product editing page but never helps.

I deleted the shop and went through the process again and the same behavior happens.

Also I get this error on the product listing page:

Facebook for WooCommerce
One or more of your products is using a checkout URL that may be different than your shop checkout URL. Re-sync your products to update checkout URLs on Facebook.

• and when I visit the product from the shop and click to checkout on website, the product name change to "cart", it really becomes "cart" on the site and I don't know why this is happening.

Last thing is when I click to checkout for one product, it takes me to the default language cart page.

What I would like to do with the plugin is to only display the products in the second language and maybe get the chance to sync what I want before uploading everything in the beginning, because it takes very long time to sync the 2 languages products.

Site details:
Site: https://www.cabreet.com/
FB Page: https://www.facebook.com/cabreet/

My setup is:
Wordpress: 4.9.4
Woocommerce: 3.3.4
FB for woocommerce: 1.8.2
WPML: latest version not sure of the number but I keep it up-to-date

I hope you assist me with these things, and I would like to thank you for giving us this plugin in the first place.

Best regards

[jieminz22]

Hi @spradooooo,

Sorry we don't have full support for WPML, and you can check the description and functionality here.

We had similar issues reported due to WPML before (#295).

Please take a look and understand our level of support for WPDL first and check with your site. Thanks!

[spradooooo]

Hi,

Do you think these problems will get fixed soon, I see a lot of people having the same issues with wpml.

If not is there any work around or any alternative path I should take to have my woocommerce site integrate with facebook page?

WPML suggesting participating in go-global program from compatibility and they even offer code to fix these issues but it is only for the plugin author.

Can you please work on the compatibility and give us an option to sync the product we want.

Best regards

[kalinin1213]

Hi @spradooooo ! i have the same issue with WPML. did you find any workaround to solve the issue? appreciate your reply. I will keep you posted if we find a solution here

[spradooooo]

Hello kalinin1213,

Unfortunately not yet, the developers didn't respond to my request, only they responded with the answer above.

But after the latest update 1.8.3 the behavior changed, for example, it hides the products in the second language and it displays the products in the default language.

Hopefully, they work on WPML support and allow us to display the product we choose.

I will also keep you updated if anything came up, but remember to visit the releases page here to check the latest versions because the one in woocommerce site is older.

Kind regards

[dmitridr]

Hi all,

What sort of WPML features would you like to see? As you saw we did have a recent change to hide products in the non-default language. To take advantage of this feature you need to upgrade to the latest version and do a full reset or Force Resync as it seems you have done.

Some thoughts about how to make this feature even better:
(1) We could potentially add an option into WPML settings itself to select language for FB. (Cleaner)
(2) We could add an advanced section in the settings page of this plugin to select language for WPML. (Easier?)

If you want you can also hack the plugin directly and select the desired language by changing the code here to set $this->default_lang to your desired default language, then Force Resync afterwards. That will work in the meantime as a workaround while we work on developing full support.

[spradooooo]

Hi dmitridr,

I would prefer the second option to stay clear of WPML settings and control it within the plugin settings.

The features I am looking for are:
1- No products get synced by default.
2- The ability to select the products I want to sync, individually or bulk.

This will save time and effort because the moment you install the plugin it starts to sync everything and you have to wait and then go back to remove all the products one by one.

Can you please tell me what to write instead in the code $this->default_lang because it is not clear what I should do.
for example if I want to choose arabic instead of default english, what should I write?

Thank you very much.

[mengyingdu]

Hi @spradooooo ,

We supported WPML in v1.8.6 by adding a language selector. To take advantage of this feature you need to upgrade to the latest version and do a full reset or Force Resync as it seems you have done. Please clear your browser cache after upgrade.

If you like Facebook-for-WooCommerce  please leave us a * rating. A huge thanks in advance!

Thanks.

[spradooooo]

Hi mengyingdu,

Thank you very much for this, it works great.

for anyone who gonna use it before force syncing go to the WPML -> language -> Facebook Visibility then choose the desired language then save.

Best regards