Facebook-for-woocommerce: Your API key is no longer valid. Please click "Settings > Advanced Options > Update Token".

[Aprilhead]

Hi,

I've read through all the other issues, but none of the proposed solutions helped. I've installed the plugin and gone through the setup after which none of my products get synced with the facebook shop.

I've looked at the settings and see the following message at the settings page: "Your API key is no longer valid. Please click "Settings > Advanced Options > Update Token"."

I've tried updating the token, however it does not help and the same message reimains to be there. I've also tried deleting the settings in the Advanced Settings page of the plugin and repeating the set up, however it also did not help.

[kevindelaney]

I am having the exact same issue on v1.19.11, WordPress 5.1.1, WooCommerce 3.5.7. Tried multiple browsers, no extensions/ad blockers etc.

[Eliransokol]

I am having the exact same issue on v1.19.11, WordPress 5.1.1, WooCommerce 3.5.7. Tried multiple browsers, no extensions/ad blockers etc.

Exactly the same problem!

[Aprilhead]

I have exactly same versions: plugin v1.19.11, wordpress 5.1.1 and woo 3.5.7.

[ThomasWeaver2]

Same here!
Tried the set up multiple times and it always failes in the same way.
First it 's all green, but the product sync fails (Something wrong when uploading, please try again.), and after refreshing the page of my woocommerce shop I see the API warning in red (and of course updating the token doesn't do anything, after refresh it's the same).

I also tried the setup with all other (non-woo) plugins turned off, and the issue persists. No adblock, I've tried Chrome and Edge.

[ColleenHutchins]

Same here. I'm giving up for now.

[ackasarg]

i have the same problem

[ackasarg]

my page ists www.picaras.com.ar
and fthe facebook page https://www.facebook.com/picarasAR/

[yinghechen1993]

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• The URL of your Facebook Page
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[Aprilhead]

Debug Ready
WooCommerce version: 3.5.7
WordPress version: 5.1.1
Plugin version (please note: we only support up-to-date versions of the plugin): 1.19.11
A screenshot of where you see the problem (for example: if it is on Facebook, provide a screenshot of Facebook, if it is on WooCommerce, provide a screenshot of WooCommerce. You can provide multiple screenshots if the problem relates to different screens.)

The URL of your website : https://www.pigilova.lt/Beta/
The URL of your Facebook Page: https://www.facebook.com/pigilova.lt/
The URL(s) of where you took your screenshot(s): https://www.pigilova.lt/Beta/
If applicable, detailed steps you took in order to see the problem

[tomyjo99]

Same problem

[ThomasWeaver2]

BTW I gave up and used a feed plugin instead - all products uploaded with no problem.

[Aprilhead]

BTW I gave up and used a feed plugin instead - all products uploaded with no problem.

Could you give me the name of the plugin? I would really like to get my shop ready asap.

[ThomasWeaver2]

I've used WooCommerce Product Feed
https://pl.wordpress.org/plugins/webappick-product-feed-for-woocommerce/

and I've left the FB plugin turned on for the pixel (that works).

[Aprilhead]

Debug Ready

[Aprilhead]

I am really getting frustrated, can you get back on this please?

[kevindelaney]

Judging by how other issues on this repo have (not) been addressed, I have
zero confidence that Facebook cares about this plugin. I would suggest
pursuing other options.

[ackasarg]

the worst of all is that you have no way for someone to contact you to help you with the problem

[johngith1]

We are experiencing the exact same issues. Tried resetting all settings, reinstalling plugins but we still get this message and we cannot sync our catalog.

[Theorian]

Same

[Theorian]

Now there is a new error on the plugin:

Catalog Can't Be Synced
A system error is preventing your catalog from syncing. You can still get website visitors and track sales, and we'll notify you when your catalog is ready to sync.

[Zakrazy]

Please Help I have the same problem.

[Precies]

Same!!

Someone got a good and easy replacement for this plugin? Don't think they gone fix this any time soon

[nabilelm]

BTW I gave up and used a feed plugin instead - all products uploaded with no problem.

can you tell us the pluging name please we all can't add products

[Aprilhead]

try product feed pro

[nabilelm]

try product feed pro

thank you

[tkintenn]

Also have this issue.
At first we had the error "Catalog Can't Be Synced A system error is preventing your catalog from syncing. You can still get website visitors and track sales, and we'll notify you when your catalog is ready to sync." PLUS the invalid API key error.

The customers page is now verified on FB and the catalog can't be synced error is gone. However, the API Key is still showing it's invalid. Following the instructions doesn't fix it.

Believe the developer needs to respond that this project is abandoned, there is an issue their working on, or directions on how to resolve.

[tkintenn]

Debug Ready

Debug Ready
WooCommerce 3.6.1
Wordpress 5.1.1
Facebook for WooCommerce 1.9.11

https://www.maesawlane.com
https://www.facebook.com/maesawlane/
https://www.maesawlane.com/wp-admin/admin.php?page=wc-settings&tab=integration&section=facebookcommerce
Setup the plugin per the instructions by downloading the plugin from facebook.com. Click the settings button, goto advanced, and click "Update Token". Refresh the page in wordpress and it still says the API Token is no longer valid.

[otel]

exactly same problem . i tried fixing it for past 3 days...

i dont think we'll get any support from Facebook here.. need alternatives

[CakeArtelier]

Yes, same problem and no solutions. Worse still, it leads me to an error page now.

https://www.facebook.com/ads/dia?origin=http%3A%2F%2Fwww.cakeartelier.com+&merchant_settings_id=515402288863695&resurrect_cookie=1#_=_

[riikzy]

i have the same issue, when i go to settings it says...
.

pls fix this

[Nabetsee]

try product feed pro

thank you

Did it work for you?

[jameskim0903]

Hello everyone,
I truly apologize for a late reply on this thread. We have made a fix to this issue, and it should now be working in the new version.
Please update Facebook for Woocommerce plugin, and keep Woocommerce plugin up to date as well. Comment on this thread if you're still having problems.

Thank you,
James

[chalkandmoss]

I was able to update the token yesterday.

[strati64]

Please update Facebook for Woocommerce plugin, and keep Woocommerce plugin up to date as well. Comment on this thread if you're still having problems.

It's work ! Perfect, a big thank's !

(No plugin update, need only a token refresh in woocommerce !)

[Zakrazy]

@jameskim0903 Thank you for fixing it. and Fu*k you for taking too long. Nevermind.

[briantetrault]

1.9.11 update: finally was able to get the API update to stick. Seems to be working again, for now.....

[MaestroMaestro]

Ici ça ne fonctionne pas. L'option "Update Token" n'existe tout simplement pas.

[wazoomstudio]

Finally working on our side with last update. Thank's for the fix !

[tkintenn]

@jameskim0903 thank you!

[louversky]

Hello I gues I got a solution:

INSTALL THE FACEBOOK PIXEL IN HEADER.PHP FILE.

1. Go to your bussines facebook account, search pixels an then configure, copy in the clipboard.
2. Install "Insert Headers and Footers" plugin in wordpress.
3. Go to settings-insert headers and footer and paste the code, save.
4. Reset and Start agaaaaain the settings in the facebook for woocommerce.
   DONE!
   :-)

[arzu-poolie]

It works for me too, but I've noticed that the FB Shop now displays products which were created as drafts. This isn't the way it should be. For example I'm having 127 products online in the shop, FB shows 152 products (published and draft ones) in the FB shop tab. Is there anything I can do about this so it only shows the products which were published?

Thanks in advance!

[MaestroMaestro]

Ça devrait être simple. Si ça devient compliqué on n'est sans doute pas sur la bonne voie. Quand l'application sera à jour on reviendra peut-être, en attendant on vend nos produits ailleurs.

[otel]

Nope, worked once, then stopped working. Deleted settings and reconnected, not working at all.

Woocommerce is doing themselves a disfavor to promote this app. They rather do their own as this app is crap.

Is there another Facebook shop syncing app I can use, even if I have to pay?

[ozgurcelebi]

Same problem here.. Please your help!

[fxaviers]

Same here! Plugin version 1.9.11

[nok91]

Same problem! Shameful!!

[eroliron]

Do you understand why Facebook is a terrible software company now? and they will never get close to Google. The plugin that is code by the ordinary encoder can work much more stable "THAN FACEBOOK SOFTWARE TEAM"