Facebook-for-woocommerce: Your shop is being processed

[NicoleParberry]

I have added my WooCommerce site to my facebook business page. I am still getting the message "Your shop is being processed
Once processing is complete, your shop will be visible to people who visit your Page. You can still create and run ads promoting your products on Facebook."

It has been over a week. How long does it take to get approved to sell on facebook? Is there something I am missing to get approved? My facebook page is Facebook.com/VioletBreezeBoutique
Thanks!

[mengyingdu]

Hi @NicoleParberry ,

I checked our fb page and store, your shop has some failure after review. I confirmed that your pixel has been fired correctly which means you installed plugin correctly. I have already file this issue with our shop team to help triage your problems.

Thank you.

[NicoleParberry]

Thank you so much!!! I really appreciate your help!

[knightofn1]

i think i'm having the same problem, mengy could you help me as well? pleaseee

[mengyingdu]

Hi @knightofn1 ,

What's your fb page and store url?
Next time when you open an issue, can you follow the instruction under support section of the repository? This can help us troubleshooting your problem even faster. If you only tell us and ask for help, we don't know anything about you...

Thanks.

[propbono]

Hi @mengyingdu,

it seems I have the same problem with my FB shop. I have imported my products from Woocommerce, but it is almost a week and my shop is still processing. Can you please take a look.

My FB page: https://facebook.com/Gemprint_GTA
Shop Page: https://facebook.com/Gemprint_GTA/shop
Website: http://gemprint.ca/shop

I will appreciate any help.

Thank you,

Propbono

[FlairTrade]

I'm having this same issue, was in this state for a few days this past week. I've deleted the plug-in settings and Re-configured Facebook Setting to force it to reload and it's still in this state. It's never taken this long for the shop to be processed after a forced reset so add me to the bug list.

My FB page: https://www.facebook.com/flairtradeconsign/
Shop Page: https://www.facebook.com/flairtradeconsign/shop/
Website: https://www.flairtradeconsign.com/shop/
Using plug-in Version 1.8.2

[mengyingdu]

Hi @NicoleParberry ,

Your shop is alive now.

Thanks.

[mengyingdu]

Hi @FlairTrade ,

I checked our record, it shows you have set up a self-serve shop on this page around 27 Feb. To clarify, one page only can have one shop. This is why your new shop cant be under review (because it has already have one)
However, for some reason, you didn't set up the self-serve shop correctly. And if you want to use our plugin to sync your products and catalog, you need to use our integration to set up the shop.

Is is Ok to disable the self-serve one? If you know how to do it as you created it before, you can simply disable it and re-config your settings on the plugin side.
If you don't know how to do it, let me know if you want us to delete it since we need your permission before we changed your data.

Thanks.

[FlairTrade]

@mengyingdu thank you for researching. The 27 Feb event was when I was attempting a different bug fix but the shop has been successfully operating with this plug-in since that time so this is a true mystery why it's not now. Anyhow, you have my OK to disable the self-serve one since I'm not 100% sure how. Thank you.

[concypt]

I am having same issue, my details are:

My FB page: https://www.facebook.com/raavi.pk/
Shop Page: https://www.facebook.com/raavi.pk/shop/
Website: https://raavi.pk/all-books/
Plugin Version 1.8.2

[itswenzday]

@mengyingdu I've been in limbo for weeks now waiting for processing to go through. Is there something I did wrong?

My FB page: https://www.facebook.com/scoutunlimited
Shop Page: https://www.facebook.com/scoutunlimited/shop/
Website: https://www.scoutunlimited.com
Just updated to Plugin Version 1.8.3

[dmitridr]

Hey all,

Thanks everyone for reporting this issue. We've been working all day and finally found the problem and fixed it, (it was a bug in our review system for shops), the fix should be live in a few hours for newly created shops. For existing shops, we're planning to fix those by end of day tomorrow. Will update this thread when we've fixed everything. Thanks for your patience!

[propbono]

 That's amazing news!
Thank you guys for all the hard work.

Cheers!
Propbono

Sent from Yahoo Mail on Android

On Tue, 3 Apr 2018 at 10:41 PM, Dmitri [e-mail] wrote:
Hey all,

Thanks everyone for reporting this issue. We've been working all day and finally found the problem and fixed it, (it was a bug in our review system for shops), the fix should be live in a few hours for newly created shops. For existing shops, we're planning to fix those by end of day tomorrow. Will update this thread when we've fixed everything. Thanks for your patience!

—
You are receiving this because you commented.
Reply to this email directly, view it on GitHub, or mute the thread.

[ghost]

Hi,
same problem with FB shop.

FB page: https://www.facebook.com/pg/AlterEgoIndia
Shop Page: https://www.facebook.com/pg/AlterEgoIndia/shop
Website: https://clothingbyalterego.com/
Plugin Version: 1.8.3

appreciate your help.

Thank you :)

[concypt]

@dmitridr Thats a great news and a bundle of thanks. Looking forward to get it done.

[mengyingdu]

Hi @FlairTrade ,

Your shop is alive now.

[mengyingdu]

Hi @concypt ,

Your shop is alive now.

[mengyingdu]

Hi @00cl0ck ,

Your shop is alive now.

[itswenzday]

I think my shop needs some defibrillators. It's going towards the light.

[dmitridr]

@itswenzday we managed to bring your shop back from the brink, but it was a close call. Maybe take it easy with the shop for the next few days, give it some time to recuperate!

[itswenzday]

It's alive! I'm afraid to see the insurance bill when it comes.

Thank You @dmitridr

[dmitridr]

No problem!

Happy to say that we flat out fixed the problem for 95% of people with this issue, so with luck everyone's shop should be live now. I checked most of the ones in this thread and they are live.

If you're in the 5% we could not fix, try the following, first wait ~2-3 hours from the time of this post (it may still be in the review system because people are reviewing it). If it's still not working, reset the plugin using Reconfigure > Advanced Options > Delete and then complete the setup again, then wait 48 hours, the shop should be processed correctly.

If that still does not work, which is very unlikely, please let us know by opening a new issue. That said, most likely everything is working for you now!

[dotafeeder]

Hi @mengyingdu,

The item that uploaded in facebook shop are still under processing. I have imported my products from Shopify, but it is almost a week and my shop is still processing. Can you please take a look.

My FB page: https://business.facebook.com/WANGWANG.HEALTHCARE/?business_id=1771064416534690
Shop Page: https://business.facebook.com/pg/WANGWANG.HEALTHCARE/shop/?business_id=1771064416534690
Website: https://www.wangbuu.com/

Appreciate your help.

Thank you

[sammul]

@dotafeeder do you mind creating a new issue? It's hard for us to follow up in a closed issue and it's not confirmed yet your issue is same as this one

[milosmili]

"Your product is being processed
This usually takes a few minutes. We'll notify you when processing is complete and your product is visible."

Some products is being processed more then 3 days, 2 rejected for unknown reasons -> I appealed and no reply so far

FB page: https://www.facebook.com/Topphonestuff-479032609180608/
Shop Page: https://www.facebook.com/pg/Topphonestuff-479032609180608/shop/
Website: https://topphonestuff.com

plugin ver. 1.8.5

Thx.

[equiette]

Hi there!
I have a few products that have said "Processing". I am unable to tag the products on our Instagram page because of this - I would love to have that feature back.

They have been this way for weeks - this thread is the first I've seen of others experiencing this and finding a solution. I created my listings organically, meaning they are not imported, which I know everyone on this thread seems to have done. Let me know if I'm posting in the wrong place here. I can never find a way to contact Facebook directly.

FB Page: https://www.facebook.com/Benefab/
Shop Page: https://www.facebook.com/pg/Benefab/shop/?ref=page_internal
Missing: Mesh Sheet, SmartScrim, QuickWraps
Website: benefabproducts.com

[milosmili]

Equitte, I'd suggest you re-post those...if u'r on WP make sure plugin is activated and update a product..this will force the product to get updated on your FB Shop page

[yassersyndicate]

hello
it seems I have a problem with my FB shop. I have imported my products from Woocommerce, but it is almost more than an 2 hour and my shop is still processing. Can you please take a look.

My FB page: https://www.facebook.com/DIYBFYK
Shop Page: https://www.facebook.com/pg/DIYBFYK/shop
Website: www.beautyfromyourkitchen.com

I will appreciate any help.

Thank you,

[yassersyndicate]

its solved thank you

[Radioguy1]

Hi For some reason mine has been processing for over 24 hours
Some products (About 1/3) have processed and others say Processing
I redid the settings 2 times but same result.
Sure hope you can help
Thank you in advance

My FB page: https://www.facebook.com/navallstoreonline
Shop Page: https://www.facebook.com/pg/navallstoreonline
Website: www.navallstore.com.com

[Radioguy1]

HI Should I Post a New Topic on this? It is still the same

[ech0ii]

Hi,
Could you also take a look on my shop page, most products are still on processing status for a day.
https://www.facebook.com/Crypto-Swag

[ech0ii]

Hi,
If you can check please my page is at https://www.facebook.com/Crypto-Swag
its showing product is being processed for a day now. i dont know what to do.

[takayama10]

Hello, I'm also having the same issue. My products have been under review for a while. They are simple apparel items linked to my foundation. Please help!

Facebook: Facebook.com/Fight2Breathe

[awakenedsmiles]

Hi,
My facebook store is was processing my products and is taking too long (over 2 days) to process, and still waiting. It is mainly the clothing products. Please help.

My website address is https://awakenedsmiles.com/
My facebook page is https://www.facebook.com/awakenedsmile/?modal=admin_todo_tour

[awakenedsmiles]

Hi,
My facebook store is was processing my products and is taking too long (over 2 days) to process, and still waiting. It is mainly the clothing products. Please help.

My website address is https://awakenedsmiles.com/
My facebook page is https://www.facebook.com/awakenedsmile/?modal=admin_todo_tour

Please help, my products is still being processed.

[Ayman-attia]

Hi@knightofn1
it seems I have the same problem with my FB shop. I have imported my products from Woocommerce, but it is almost a week and my shop is still processing. Can you please take a look.
facebook Page : https://www.facebook.com/lakistudiocanada/
facebook shop : https://www.facebook.com/pg/lakistudiocanada/shop/?ref=page_internal
Store : https://laki-studio.com/

[Fredkalz]

Hi,
My facebook store is been on processing or review for more than 7 days now, and still waiting. It is mainly clothing products. Please help.

My website address is https://bakazon.com/
My facebook page is https://www.facebook.com/bakazonclothing/?modal=admin_todo_tour

Please help and thanks for your feedback

[Loretta11]

I have this message on my facebook shop
Your shop is being processed
Once processing is complete, your shop will be visible to people who visit your Page. You can still create and run ads promoting your products on Facebook.
I am going crazy with this. I am trying to set up instagram tagging. Now I have this issue. How do I get this shop to sync with Instagram so I can get the shopping item in the instagram menu and then get approved. Nothing is showing up and I've set up facebook business manager and and set up the woocommerce catalogue. Why isn't this working
https://www.facebook.com/zionstewartartist/
Instagram: zionlevystewart
PLEASE does anyone know how I can sort this.

[abdullah11099]

I'm having the same issue with my shop on facebook, below is the links to my page and online store.
www.facebook.com/sleekvalley.store/shop
www.sleekvalley.store

[vanschaikr]

Same issue here with the shop on FB
https://nummersschilderen.nl
https://www.facebook.com/Nummers-Schilderen-387217131901198/

[vanschaikr]

Same issue here with the shop on FB
https://kabeldiertje.nl/
https://www.facebook.com/pg/Kabeldiertjenl-653246731793698/shop/

[next-apps]

I initially had this issue and it was always showing processing.. I had downloaded Facebook for Woocommerce from Wordpress plugin store. Later I followed instructions from this website https://wedevs.com/99706/install-facebook-pixel-wordpress-woocommerce/ and then it was connecting properly.

So I think if you download from Wordpress plugins, you have to configure the pixel IDs properly, else download from Facebook Ad Manager directly to get the pre configured bundle.

[vanschaikr]

What I just did is.

• Removing the FB configuration in the WP pluging.
• Uninstall the plugin.
• Go to facebook to create a pixel and select Woocommerce as 3rd party.

I uploaded the plugin, activated it and run the setup. After that everything was working. The first 2 steps were the important ones I guess as everything is now working

[gpclarke]

I'm still having this problem with one of my FB pages. The products are active, but the IG Connect Your Instagram Business Profiles connect options on the associated business IG account is shade and I cannot select the "Not Connected" option is not available to select. The support people only reply after 11pm PT or later...so frustrating to get this setup all week.

[Luv2flycessna]

I am having the same issue. Most of my products say your product is being processed.