Facebook-for-woocommerce: A system error is preventing your catalog from syncing. You can still get website visitors and track sales, and we'll notify you when your catalog is ready to sync.

[JEJSD]

hey. I've installed, uninstalled, installed the plugin to reset the settings. Deleted the settings and started again but each time I am getting the below:

_Catalog Can't Be Synced
A system error is preventing your catalog from syncing. You can still get website visitors and track sales, and we'll notify you when your catalog is ready to sync._

The plugin is the latest version and WooCOmmerce is Version 2.6.0. We are unable to update WooCommerce at this time as it causes display issues. Wordpress is version 4.9.8.

Any suggestions here? Thanks

[yinghechen1993]

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[quique-iterando]

Developer Question
I'm having the same issue
Wordpress version: 5.1
Plugin version: 1.9.11
Website: https://mussi.mx
Facebook: https://www.facebook.com/MussiMx/

[fernez]

Same here

[Kevkehz]

Same here too

[aniphreak]

same here. i cant test how it would work

[hanseldeharo]

I have the same problem as well

[yx0106]

same problem

[yx0106]

Developer Question

WooCommerce version : 3.5.8
WordPress version: 5.1.1
Plugin version (please note: we only support up-to-date versions of the plugin): 1.9.11
A screenshot of where you see the problem (for example: if it is on Facebook, provide a screenshot of Facebook, if it is on WooCommerce, provide a screenshot of WooCommerce. You can provide multiple screenshots if the problem relates to different screens.):

The URL of your website : www.bornfortrip.com/wordpress
The URL of your Facebook Page : https://www.facebook.com/bornfortrip/

Debug Ready

[JEJSD]

Developer Question

We are running the latest version of the plugin; Version 1.9.11. Please see screenshots of what is being displayed in our Wordpress CMS.

WooCommerce version : 2.6.0
WordPress version: 4.9.8

Each time we login to Wordpress CMS the message below appears;
_"Facebook for WooCommerce
Background syncing products to Facebook. Products remaining: 1109"_

Please help!
https://alexeagle.co.uk/
https://www.facebook.com/alexeagleofficial/

Debug Ready

[ghost]

same here

[zartattack]

Same here!

[chaitanysharan]

I am also having same problem

[Dimirolz]

Same here!

[graveyardtom]

Samesies.

[lancems007]

I am having the same issue with a new setup today

[alepycom]

same here!

[LucSpan]

Same

[aniphreak]

it seems like an error for all of the users of this plugin. from the looks of it, there may be a change on facebook and the developers needs to change the code in order for this to work again... but apparently they are busy on other stuff.... lets just wait for an update then.

[quique-iterando]

I reverted the version of the plugin to 1.9.10 and it worked again. If anyone needs to make their catalog working as soon as possible while waiting for a fix from FB team.
You can download that version here https://woocommerce.com/products/facebook/

[lancems007]

I uninstalled and tried reverting to 1.9.10 with no luck. It looks like it's all good and I can even see products greyed out in the background....but no luck.

[JEJSD]

I downgraded to v1.9.10 but still get the same problem. See new messages I am receiving. The product begins to auto sync, even after deleting the latest version of the plugin and without connecting the account again. The crazy thing is it has created a catalog within Facebook Business Manager since the last sync, just without any products.

It seems like it is connecting, just not sending the products.

Hopefully someone finds a solution soon.

[karabuluterkan]

same

[nishitmorakhia]

same issue here too

[bredon]

Same.

Plugin version 1.9.11
Wordpress 4.9.10
WooCommerce 3.3.5

[DanielMesteru]

Same issue here :(

[vivdlu]

Ditto.

Facebook for WooCommerce: Version 1.9.10
WordPress: Version 5.1.1
WooCommerce: Version 3.5.7

[simpleshadow]

Same.

Facebook for WooCommerce: 1.9.11
WordPress: 5.1.1
WooCommerce: Version 3.5.5

---

The catalog has variable products each with their own stock.

[chalalotism]

Same problem here
Facebook for WooCommerce: Version 1.9.11
WordPress: 5.1.1
WooCommerce Version 3.6.1

[Zakrazy]

I Have the same Fu*king Problem... and the worse is it also deleted my products from facebook page shop. about 60 products ;(

[Mrinalvg]

Hello all!

Same issue for past 4 days...
Facebook for Woocommerce: Version 1.9.11
Woocommerce: Version 3.5.8
Wordpress: Version 5.1.1

I have installed, uninstalled, reinstalled, configured, deleted settings and reconfigured... done possibly everything available on internet and support forums related to this issue - to no avail or help!

After 4 days of disappointment of attempting to get my shop on FB I am still back to the square one!
It should supposedly be a straight forward and seamless plugin integration for FB Developers but it is not working.

After every attempt the shop does reflect all the products on FB shop tab/page and soon after some hours all my products just disappear, vanishes automatically!!!

[katimagoon]

Debug Ready *

The URL of your website:
www.katimagoon.com

The URL of your Facebook Page: https://m.facebook.com/mirror11mirror/

[cyclingtolose]

Same issue, new site set up for a WooCommerce store.

https://esprovisions.com/product-category/pretzels/

https://www.facebook.com/esprovisions/

Pixel having firing issues not matching anything, and catalog not syncing or uploading properly. Same issues as above.

[Precies]

Have the same issue here, hope someone fix this soon. need the shop back :(

[lolfert]

No luck reverting to v1.9.10 here, has FB acknowledged this issue anywhere?

[RobWiddick]

We're experiencing the same issue across all clients who use FB for WC.

[mattnook]

same issue, hope it is resolved soon!

[Dimirolz]

Still not working

[alepycom]

seems to work now!!

[JEJSD]

I'm not receiving the message below but running a sync has done nothing. I've installed, uninstalled, reinstalled, configured, deleted settings and reconfigured to try and force the product sync, but nothing new here.

_Catalog Can't Be Synced
A system error is preventing your catalog from syncing. You can still get website visitors and track sales, and we'll notify you when your catalog is ready to sync._

Anyone else seeing it working now?

[theprodigy83]

Still not working here.

[Pottypotsworth]

Still having the same issue. API key is no longer valid but there is no way to force it to update :(

[dazze-studio-jd]

Anyone found a fix to this?

[Dimirolz]

Now I can not even go to the settings page. I see the Sorry page, something went wrong.

[adamcollingburn]

@mengyingdu @dmitridr @liyu1981 @Zyn3zZ - I know you guess are probably busy on other stuff but is there any news on a fix for this as it's a big issue for a lot of people?

[btrfabrications]

Also seeing these errors...can't even update my access token (options screen has no options!). Please look into this @mengyingdu @dmitridr @liyu1981 @Zyn3zZ

[cubus-rr]

Having the same issue.
Hoping a fix will be available soon

[robindarlington]

Experiencing same issues. I'm curious, is there a quick workaround that can be implemented while we wait for a real fix?

[cubus-rr]

@robindarlington I was able to get it working eventually. The sync in WordPress admin only worked for me in Google Chrome (WIN), Firefox kept giving me issues.

FYI: After sync was successful I did need further support from Facebook to get the created catalog linked to the correct Facebook page, and also to get the shop reviewed (kept pending for 2 weeks). They are aware the plugin (and entire shop section) has issues.

[stellarnine]

Having the same issue. I noticed that in Firefox it says Facebook for Magento in the title.

Switching to Chrome resolves the issue (I'm able to renew the access token and sync products).

Screenshot -
Chrome shows "Facebook for WooCommerce" but FireFox shows "Facebook for Magento"

[pana1990]

same issue

[lgfogle]

Hey there! 👋

Lindsey here, from the SkyVerge product team! We recently took over development and support for the Facebook for WooCommerce extension.

In our recent 1.10 releases, we've fixed many issues impacting the store connection, pixel tracking, and product sync. Could you please update to the latest version of Facebook for WooCommerce and see if that resolves this issue?

If not, could you please contact our support team or open a new issue here? We'd be happy to help troubleshoot further with you.

Thank you!

[sbmsajjad]

I'm also facing this issue
wp: latest 5.4
woo: latest 4.0.1
but I can't sync my all product correctly some product showing some product rejected and some are showing not published and some products don't show anything but exist on the FB page but not show for the customers. why we face all this problem and can't find any solution.

[seeuhome]

Hi,

Have the latest plugin version and I was also getting the error within FireFox. I switched over to Chrome and my products uploaded to Facebook without issue.