Web-bugs: m.imgur.com - site is not usable

[webcompat-bot]

URL: https://m.imgur.com/

Browser / Version: Firefox Mobile 58.0
Operating System: Android 6.0
Tested Another Browser: Yes

Problem type: Site is not usable
Description: Shows a blank page after logging in
Steps to Reproduce:
Typed in the web address. Loaded the web page. Logged in. Then it just only shows a blank page.

_From webcompat.com with ❤️_

[karlcow]

Working for me.

[michalpawl]

This happened to me too, so I spoofed useragent on desktop and got this:

[karlcow]

@michalpawl This is still working for me on spoofing firefox android UA on RDM. Not logged in.

but indeed this is happening when logging in (I had missed that). Sorry about that.

[karlcow]

The initApp is at https://m.imgur.com/account/mozwebcompat/albums at the end of the document.

        <script type="text/javascript">
            // |INDEXPATH|
            initApp();
        </script>

[karlcow]

If I log in with a Nexus 5 UA (Chrome)

[karlcow]

When the app is starting we can see this with a fake UA.

While with the Firefox UA, files are not being loaded. I don't see any navigator.userAgent in the main html page.

            <script type="text/javascript" src="/js/dist/imgur.mobile.lib.min.js?1493311670beta"></script>
            <script type="text/javascript" src="/js/dist/imgur.mobile.min.js?1493311670beta"></script>

These two never gets loaded.

Loading failed for the <script> with source “https://m.imgur.com/js/dist/imgur.mobile.lib.min.js?1493311670beta”.
m.imgur.com:27
Loading failed for the <script> with source “https://m.imgur.com/js/dist/imgur.mobile.min.js?1493311670beta”.
m.imgur.com:28

HTTP/2.0 404 Not Found
date: Sun, 26 Nov 2017 22:41:32 GMT
last-modified: Thu, 23 Nov 2017 00:14:38 GMT
etag: "612aac2bed5c6899a02a8fe101d91ff5"
content-type: text/html
cache-control: max-age=31536000, public
fastly-debug-digest: a0da71c2f8b5064880443d03d9dcb93de4a5d0b639b417cfe519ab5b066fa9e6
strict-transport-security: max-age=600; preload
accept-ranges: bytes
age: 0
x-served-by: cache-iad2146-IAD, cache-lax8634-LAX
x-cache: MISS, MISS
x-cache-hits: 0, 0
x-timer: S1511736092.144552,VS0,VE89
vary: Accept-Encoding, X-MobileWebBackend, X-MobileWebBackend
server: cat factory 1.0
set-cookie: wc=4058126400479305; Expires=Mon, 4 Sep 2090 20:00:00 GMT; path=/; domain=.imgur.com;
x-frame-options: SAMEORIGIN
content-length: 17138
X-Firefox-Spdy: h2

It looks like a server side issue.

[karlcow]

on Firefox

and on Chrome

[karlcow]

Switching Firefox UA to a Chrome UA and this is working. It sounds like there is a bad server side user agent sniffing for some resources where Firefox gets a 404.

[karlcow]

@laposheureux could you help us find the right person @imgur Probably someone in charge of the server side configuration for user agent detection.

Thanks!

[laposheureux]

I will make an internal ticket for this tomorrow. Thanks for the tag!

Please excuse any typos, this message was composed on a touch screen.

On Jan 11, 2018, at 9:36 PM, Karl Dubost [e-mail] wrote:

@laposheureux could you help us find the right person @Imgur Probably someone in charge of the server side configuration for user agent detection.

Thanks!

—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub, or mute the thread.

[laposheureux]

Have passed this along to our QA. Thanks for the report.

[karlcow]

We had 6 duplicate reports since the opening of this issue.

[adamopenweb]

I think this issue still exists, I don't have an account but the issue is appearing on the register page as well.
https://m.imgur.com/register

@laposheureux Are you able to provide us an update on this issue please? 😄

[adamopenweb]

Tested again today, issue still exists.

[laposheureux]

Hey there - sorry for the delay. Unfortunately I left Imgur in mid May and can no longer check on the status of the ticket. I've pinged someone there with a link to this ticket.

[mutsimgur]

Hello! I am that someone that was pinged. Let me see what we can do.

[adamopenweb]

Thank you both! 😄

[softvision-sergiulogigan]

Looks like the issue is still reproducible on Fenix and Focus.

[cipriansv]

After retesting the issue I received this pop-up when I tried to log in.

Tested with:
Browser / Version: Firefox Nightly 68.1a1 (2019-08-08), Firefox Preview 1.2.0 (Build #12181645)
Operating System: Huawei P10 (Android 8.0) - 1080 x 1920 pixels (~432 ppi pixel density)

Closing the issue as invalid.

[softvision-oana-arbuzov]

@ksy36 since the "Login" was removed, shouldn't the UA Overrides be also removed from "about:compat"?
Also the issue #1480710 is Verified - Fixed

[ksy36]

yeah, I agree we should remove it