Facebook-for-woocommerce: Synced all my products to Facebook shop. But after a while shows out of stock!

[Glawing]

I used the plugin to sync all my products. First I had to do the "deactivate" and "activate" all products for being published. This was done in business.facebook.com.

Everything got sorted and showed correctly but now a couple of days later it says everything is "out of stock" even though business.facebook.com showing in stock and my woocommerce also.

How can I change this? Who to talk to?

[Glawing]

WooCommerce version: Version 1.17.1
WordPress version: Version 4.9.8
Plugin version: Version 1.9.7
A screenshot of where you see the problem

It Swedish meaning "Out of stock"
The URL of your website
https://banquet.se/
The URL of your page
https://www.facebook.com/banquetkonferensab/
The URL(s) of where you took your screenshot(s): https://www.facebook.com/commerce/products/1940397649358717/
(If applicable) Detailed steps you took in order to see the problem
Please include Debug Ready in your reply so our automated system can flag your issue for manual review. Please note that due to a high volume of issues, we may not be able to respond immediately.
Not sure what this means! Debug ready?

[Glawing]

Debug Ready

[the-springer]

Exactly the same issue here - didnt want to open a new thread.
Shop with issue:
https://www.facebook.com/lorientwien/shop/

[Devonpixels]

Hi, I have the same issue.

WooCommerce version: Version 3.5.1
WordPress version: Version 4.9.8
Plugin version: Version 1.9.6

• screen shot 2018-11-13 at 14 23 19.png - Shows item in stock in WooCommerce

• screen shot 2018-11-13 at 14 23 54.png - Shows items in stock via FB Business Catalogue

• screen shot 2018-11-13 at 14 24 33.png - Show product out of stock in the Facebook shop, which doesn't allow anyone to check out.

Site: https://daddygifts.co.uk
FB: https://facebook.com/daddygifts

Any help would be hugely appreciated.

[jieminz22]

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If you are experiencing a problem or bug and have not found any similar issue, please try the following:

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Necessary Information

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• WooCommerce version
• WordPress version
• Plugin version (please note: we only support up-to-date versions of the plugin)
• A screenshot of where you see the problem (for example: if it is on Facebook, provide a screenshot of Facebook, if it is on WooCommerce, provide a screenshot of WooCommerce. You can provide multiple screenshots if the problem relates to different screens.)
• The URL of your website
• The URL of your Facebook Page
• The URL(s) of where you took your screenshot(s)
• If applicable, detailed steps you took in order to see the problem

Please include Debug Ready in your reply so our automated system can note your issue for manual review. Please be aware that due to a high volume of issues, we may not be able to respond immediately.

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For issues that have the tags Debug Ready, Feature Request or Developer Question, we aim to respond within 30 days.

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Please note that we are not always able to provide support for issues related to interaction from other plugins with this plugin or related to the Facebook advertising interface. To get support related to Facebook ads, try visiting the Facebook Ads Help Center.

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Thank you,
The Facebook Dev Team

[Devonpixels]

Debug Ready

On Tue, 13 Nov 2018, 17:52 jieminz22

Automated Support Message

Hello,

Thanks for your interest in our plugin! Our developer team tries to
provide personal support on GitHub whenever possible.

If you have a feature request or feedback for the developers, reply with Feature
Request or Feedback.
If you are a developer or have a question for the developers related to
code, reply with Developer Question.
If you are running ads with us, reply with Advertiser.

If you have encountered a bug or a problem with the plugin, keep reading
for information that can help you resolve the issue yourself or provide us
details we need to help you.
Search Existing Issues

First, please search our issues
https://github.com/facebookincubator/facebook-for-woocommerce/issues?q=
to see if your problem has been reported before.
There may already be a workaround or a solution to your problem. You can
use the search bar
https://github.com/facebookincubator/facebook-for-woocommerce/issues?q=
near the top of our issues page. Be sure to search both open and
closed issues.
If you do find a similar issue, leave a comment on that issue instead of
creating a new one. Your comment helps us prioritize which existing issues
are important and urgent.
Common Resolution Methods

If you are experiencing a problem or bug and have not found any similar
issue, please try the following:

• Upgrade to the latest version of the plugin
• Try to Resync products using the button on the plugin config page
• Reset the plugin by selecting Reconfigure > Advanced Options > Delete,
  and setting up this plugin again
• Try deactivating other plugins that you think may be interfering,
  then reset and set up again

Necessary Information

If the above steps did not help, please provide the following information
in your next comment in order for us to debug your problem:

• WooCommerce version
• WordPress version
• Plugin version (please note: we only support up-to-date versions of
  the plugin)
• A screenshot of where you see the problem (for example: if it is on
  Facebook, provide a screenshot of Facebook, if it is on WooCommerce,
  provide a screenshot of WooCommerce. You can provide multiple screenshots
  if the problem relates to different screens.)
• The URL of your website
• The URL of your Facebook Page
• The URL(s) of where you took your screenshot(s)
• If applicable, detailed steps you took in order to see the problem

Please include Debug Ready in your reply so our automated system can note
your issue for manual review. Please be aware that due to a high volume of
issues, we may not be able to respond immediately.
Response Time

We prioritize issues with the tags Advertiser or Multiple Reports.
For issues that have the tags Debug Ready, Feature Request or Developer
Question, we aim to respond within 30 days.

If you have not responded to our automated message with one of the above
phrases, such as Debug Ready, we may close your issue after 30 days. If a Feature
Request is inactive (without new requests, messages or pull requests) for
6 months, we may close it.

Please note that we are not always able to provide support for issues
related to interaction from other plugins with this plugin or related to
the Facebook advertising interface. To get support related to Facebook ads,
try visiting the Facebook Ads Help Center
https://www.facebook.com/business/help.

For more information on our response times, visit Facebook Support on
GitHub
https://github.com/facebookincubator/facebook-for-woocommerce/wiki/Facebook-Support-on-GitHub
.

Thank you,
The Facebook Dev Team

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[dmitridr]

Thanks all for bringing this up. Please continue to comment here if you have this problem.
We have reported this to the shops team, hopefully there will be resolution within a few days, this is a problem they have had before. See #523

[dmitridr]

All,

Thanks for your reports.
The fix is live. This was a UI issue so the fix was very quick.

Please comment here if you're still seeing the problem (and try refreshing / clearing the cache).

[AaronBowie]

Looks good to me now.

[Devonpixels]

All is working. WooHoo :)

On Tue, 13 Nov 2018, 22:15 Aaron

Looks good to me now.

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[dmitridr]

Closing this. Thanks again for reporting this, thanks to your reports we were able to take action quickly.

[Glawing]

Thanks for really good support! Everything is OK now!