Signal-desktop: Signal for desktop fails to link to account

[favourthebold]

---

Bug Description

When linking Signal for desktop, after scanning the QR code, shows error 'something went wrong'

Steps to Reproduce

1. Open Signal for desktop (windows)
2. Scan QR code from phone
3. Type name of new device, press ok
4. Shows error 'Something went wrong'

Screenshots

Platform Info

Signal Version:

v1.20.0

Operating System:

Windows 10 Enterprise
Version: 1607
OS Build: 14393.1770

Linked Device Version:

iPhone 7+
iOS 12.1.2 (16C101)

Link to Debug Log

https://debuglogs.org/97fd450ae2a186af70efc0dc328203e0b73e25b5f1d97bd773e1f0b60d66e7d7

[OscarHeller]

This just happened to me too.

Platform Info

Signal Version:

v1.20.0

Operating System:

Windows 10 Home
Version: 1803
OS Build: 17134.523

Linked Device Version:

Pixel XL
Android 9

Link to Debug Log

https://debuglogs.org/90d928cf467d77d7c9e9522ced97d4ad69c5f7d709e536face0e8f5461837dd6

[ruicraveiro]

It is also happening to me.

Platform Info

Signal Version:

v1.20.0 (but also with the same error on 1.19 and 1.18)

Operating System:

Windows 10 Pro
Version: 1809
OS Build: 17763.253

Linked Device Version:

iPhone SE
iOS 12.1.2 (16C101)

Link to Debug Log (from the final attempt on 1.18)

https://debuglogs.org/af9d244de60fce031b750c40b7870889504eb49bf1b83c6a53b92068ff29e837

[bgroins]

Same problem on Windows 10 and Windows Server 2019
Pixel XL

[klatteri]

Same issue on MacBook Pro 2018 running MacOS 10.14.3

[Natanji]

Here is an error log from Signal Desktop:

ERROR 2019-01-25T00:43:25.837Z websocket error
INFO  2019-01-25T00:43:25.837Z websocket closed 1006 connection failed calledClose: 
INFO  2019-01-25T00:43:25.837Z GET https://textsecure-service.whispersystems.org/v1/devices
ERROR 2019-01-25T00:43:25.841Z PUT https://textsecure-service.whispersystems.org/v1/devices/unauthenticated_delivery 401 Error
ERROR 2019-01-25T00:43:25.842Z Error: Unable to register for unauthenticated delivery support. HTTPError: promiseAjax: error response; code: 401
    at HTTPError ([REDACTED]\app.asar\js\modules\web_api.js:316:13)
    at resultPromise.then.result ([REDACTED]\app.asar\js\modules\web_api.js:275:15)
    at process._tickCallback (internal/process/next_tick.js:68:7)
Original stack:
Error
    at _outerAjax ([REDACTED]\app.asar\js\modules\web_api.js:310:19)
    at _ajax ([REDACTED]\app.asar\js\modules\web_api.js:400:14)
    at Object.registerSupportForUnauthenticatedDelivery ([REDACTED]\app.asar\js\modules\web_api.js:464:14)
    at connect (file:///C:/Users/natan/AppData/Local/Programs/signal-desktop/resources/app.asar/js/background.js:703:22)
    at start (file:///C:/Users/natan/AppData/Local/Programs/signal-desktop/resources/app.asar/js/background.js:500:7)
    at storage.onready (file:///C:/Users/natan/AppData/Local/Programs/signal-desktop/resources/app.asar/js/background.js:424:7)
INFO  2019-01-25T00:43:25.842Z Start idle detector
ERROR 2019-01-25T00:43:25.843Z GET https://textsecure-service.whispersystems.org/v1/certificate/delivery 401 Error
ERROR 2019-01-25T00:43:25.843Z refreshSenderCertificate: Get failed. Trying again in two minutes... HTTPError: promiseAjax: error response; code: 401
    at HTTPError ([REDACTED]\app.asar\js\modules\web_api.js:316:13)
    at resultPromise.then.result ([REDACTED]\app.asar\js\modules\web_api.js:275:15)
    at process._tickCallback (internal/process/next_tick.js:68:7)
Original stack:
Error
    at _outerAjax ([REDACTED]\app.asar\js\modules\web_api.js:310:19)
    at _ajax ([REDACTED]\app.asar\js\modules\web_api.js:400:14)
    at Object.getSenderCertificate ([REDACTED]\app.asar\js\modules\web_api.js:455:14)
    at run ([REDACTED]\app.asar\js\modules\refresh_sender_certificate.js:65:44)
    at runWhenOnline ([REDACTED]\app.asar\js\modules\refresh_sender_certificate.js:88:7)
    at Object.initialize ([REDACTED]\app.asar\js\modules\refresh_sender_certificate.js:30:3)
    at start (file:///C:/Users/natan/AppData/Local/Programs/signal-desktop/resources/app.asar/js/background.js:493:46)
    at storage.onready (file:///C:/Users/natan/AppData/Local/Programs/signal-desktop/resources/app.asar/js/background.js:424:7)
INFO  2019-01-25T00:43:25.843Z GET https://textsecure-service.whispersystems.org/v1/profile/+[REDACTED]701
ERROR 2019-01-25T00:43:25.969Z GET https://textsecure-service.whispersystems.org/v1/profile/+[REDACTED]701 401 Error
ERROR 2019-01-25T00:43:25.969Z getProfile error: +[REDACTED]701 HTTPError: promiseAjax: error response; code: 401
    at HTTPError ([REDACTED]\app.asar\js\modules\web_api.js:316:13)
    at resultPromise.then.result ([REDACTED]\app.asar\js\modules\web_api.js:275:15)
    at process._tickCallback (internal/process/next_tick.js:68:7)
Original stack:
Error
    at _outerAjax ([REDACTED]\app.asar\js\modules\web_api.js:310:19)
    at _ajax ([REDACTED]\app.asar\js\modules\web_api.js:400:14)
    at Object.getProfile ([REDACTED]\app.asar\js\modules\web_api.js:472:14)
    at MessageSender.getProfile (file:///C:/Users/natan/AppData/Local/Programs/signal-desktop/resources/app.asar/js/libtextsecure.js:40741:24)
    at getProfile (file:///C:/Users/natan/AppData/Local/Programs/signal-desktop/resources/app.asar/js/models/conversations.js:1437:48)
    at process._tickCallback (internal/process/next_tick.js:68:7)
INFO  2019-01-25T00:43:25.989Z SQL channel job 213 (createOrUpdateItem) succeeded in 12ms
ERROR 2019-01-25T00:43:26.209Z GET https://textsecure-service.whispersystems.org/v1/devices 401 Error
ERROR 2019-01-25T00:43:26.210Z background onError: HTTPError: promiseAjax: error response; code: 401
    at HTTPError ([REDACTED]\app.asar\js\modules\web_api.js:316:13)
    at resultPromise.then.result ([REDACTED]\app.asar\js\modules\web_api.js:275:15)
    at process._tickCallback (internal/process/next_tick.js:68:7)
Original stack:
Error
    at _outerAjax ([REDACTED]\app.asar\js\modules\web_api.js:310:19)
    at _ajax ([REDACTED]\app.asar\js\modules\web_api.js:400:14)
    at Object.getDevices ([REDACTED]\app.asar\js\modules\web_api.js:591:14)
    at MessageReceiver.onclose (file:///C:/Users/natan/AppData/Local/Programs/signal-desktop/resources/app.asar/js/libtextsecure.js:38605:8)
    at W3CWebSocket._dispatchEvent [as dispatchEvent] ([REDACTED]\app.asar\node_modules\yaeti\lib\EventTarget.js:107:17)
    at W3CWebSocket.onConnectFailed ([REDACTED]\app.asar\node_modules\websocket\lib\W3CWebSocket.js:219:14)
    at WebSocketClient.<anonymous> ([REDACTED]\app.asar\node_modules\websocket\lib\W3CWebSocket.js:59:25)
    at WebSocketClient.emit (events.js:182:13)
    at WebSocketClient.failHandshake ([REDACTED]\app.asar\node_modules\websocket\lib\WebSocketClient.js:339:10)
    at ClientRequest.<anonymous> ([REDACTED]\app.asar\node_modules\websocket\lib\WebSocketClient.js:278:18)
WARN  2019-01-25T00:43:26.226Z Client is no longer authorized; deleting local configuration

[SebastianWaterhouse]

Also having this issue, this seems to be the most relevant snippet of log:
```Original stack:

Error

at _outerAjax ([REDACTED]\app.asar\js\modules\web_api.js:310:19)

at _ajax ([REDACTED]\app.asar\js\modules\web_api.js:400:14)

at Object.registerKeys ([REDACTED]\app.asar\js\modules\web_api.js:621:14)

at createAccount.then.then.then.keys (file:///C:/Users/littl/AppData/Local/Programs/signal-desktop/resources/app.asar/js/libtextsecure.js:37744:35)

ERROR 2019-01-25T01:26:23.693Z Top-level unhandled promise rejection: HTTPError: Invalid authentication, most likely someone re-registered and invalidated our registration. (original: promiseAjax: error response; code: 401)

[scottnonnenberg-signal]

We're looking at this.

[scottnonnenberg-signal]

Alright everyone, please try again. It should work now!

[favourthebold]

Working! Thanks Scott!

[ruicraveiro]

Working! Thanks Scott!

[zelyev]

It is not working for me. I just got the same error message: "Something went wrong!"

Linux Desktop Version + Android 4.4.2 Version

https://debuglogs.org/b62b05a2d5e67bb8ee7e2b9495d7dadba224c9563055bd724c9465801ab007cf

[limeandcoconut]

Same issue. Macbook Pro Mojave + Pixel 4 Android 10

[scottnonnenberg-signal]

@limeandcoconut What's your specific Signal Android version?

[limeandcoconut]

Signal 4.50.6, Android QD1A.190821.014.

The phone is new. I just now switched from my old one and it's been working fine. The macbook is the device I was adding scanning.

[scottnonnenberg-signal]

@limeandcoconut Please consider joining the SIgnal Android beta, because v4.51.1 has additional logging for this scenario: https://support.signal.org/hc/en-us/articles/360007318471-How-do-I-join-Signal-s-beta-

[limeandcoconut]

@scottnonnenberg-signal, I'm joined! Would you like a log when I get the update?

[scottnonnenberg-signal]

@limeandcoconut Please. We're especially interested to see if the problem persists once you upgrade.

[cestrad]

Same problem for me when needing to relink a desktop computer running Win7. I got a new cell phone and set up Signal, seems to working okay there but no longer on the PC.

[sideyourspirit]

Had the same issue on android. Worked after joining the beta.

[scottnonnenberg-signal]

@cestrad Please provide your Desktop debug log (View -> Debug Log) as well as your phone's log (you'll find it in Settings).

[mnstrspeed]

I ran into the same issue today: had to re-install the Android client (no back-up available through my own mistake) and upon attempting to link my existing Signal Desktop client (v1.29.0 on Windows 10 64-bit) I encountered the same "Something went wrong".

Joining the beta on Android also resolved the issue for me.

Desktop debug log
Android debug log

Hope this helps.

[ThornedRose]

@sideyourspirit

Had the same issue on android. Worked after joining the beta.

@mnstrspeed

I ran into the same issue today: had to re-install the Android client (no back-up available through my own mistake) and upon attempting to link my existing Signal Desktop client (v1.29.0 on Windows 10 64-bit) I encountered the same "Something went wrong".

Joining the beta on Android also resolved the issue for me.

[Desktop debug log]
[Android debug log]

Hope this helps.

I have had the same problem on Arch Linux. Fresh install of Signal on Arch, fresh install of my OS on my phone (Resurrection OS Android 9 on a Samsung Note3) and thus a fresh install of Android Signal.
As others have said above, the Android beta version of Signal fixed the issue although I had to restart the app on my PC and clear the memory and cache on Android Signal before it would start working (otherwise Android version just sat there with a loading animation when I tapped link device).

Here are the logs before I updated to the beta version:
Android: https://debuglogs.org/dfcf99c01038147f40dd790f1989fc47cdeee46c7896cc1a69be09dbcb5fa42d
Arch Linux: https://debuglogs.org/aba4b175ae9f29c3881531c77f05b66055c5133724d56437ff9af5ccea8633d0

ERROR 2019-12-10T23:31:29.641Z PUT https://textsecure-service.whispersystems.org/v1/devices/237266 401 Error
ERROR 2019-12-10T23:31:29.643Z provisioning failed HTTPError: promiseAjax: invalid response; code: 401
    at HTTPError ([REDACTED]/app.asar/js/modules/web_api.js:379:13)
    at [REDACTED]/app.asar/js/modules/web_api.js:293:19
    at processTicksAndRejections (internal/process/task_queues.js:85:5)
Original stack:
Error
    at _outerAjax ([REDACTED]/app.asar/js/modules/web_api.js:373:19)
    at _ajax ([REDACTED]/app.asar/js/modules/web_api.js:476:14)
    at Object.confirmCode ([REDACTED]/app.asar/js/modules/web_api.js:634:30)
    at AccountManager.createAccount (file://[REDACTED]/app.asar/js/libtextsecure.js:37844:42)
ERROR 2019-12-10T23:31:29.648Z Top-level unhandled promise rejection: HTTPError: Invalid authentication, most likely someone re-registered and invalidated our registration. (original: promiseAjax: invalid response; code: 401)