Signal-desktop: Signal Desktop Loads as blank white screen on Windows 7

Created on 1 Nov 2018  Â·  22Comments  Â·  Source: signalapp/Signal-Desktop
  • [ ] I have searched open and closed issues for duplicates

Bug description


Blank window, does not display anything;
http://prntscr.com/lda47s

Steps to reproduce

  1. step one
    Launch Signal 1.17-import app to install
  2. step two
    Launch Signal - blank screen
  3. step three
    Help/About - blank screen
    http://prntscr.com/lda4yv

Actual result:

Expected result:

Screenshots


See screenshot links above

Platform info

Signal version:


Ran installer, signal-desktop-win-1.17.3-import.exe, see screenshot above for Help/About
Operating System:
Windows 7-64

Linked device version:

Link to debug log

Need Information
Source
picture nfguide

Most helpful comment

Help me understand why a windows app is case sensitive.

That appears to work, starting from
N:users\timv\AppData\Local\Programs\signal-desktop

picture nfguide on 3 Nov 2018
👍2

All 22 comments

Thanks for the screenshot. Sadly, we'll have trouble making any progress on this without the specific error, which is likely in the debug log. We'll need the URL that results from uploading it - it looks like you did upload the debug log based on that screenshot, but didn't provide the URL here.

scottnonnenberg-signal picture scottnonnenberg-signal on 1 Nov 2018

This help?
https://debuglogs.org/1a64c0d3c2f2594a8f9ca00cc5d39aacd490acb4053269e4e65904867d359be1

nfguide picture nfguide on 1 Nov 2018

This help?
https://debuglogs.org/1a64c0d3c2f2594a8f9ca00cc5d39aacd490acb4053269e4e65904867d359be1

nfguide picture nfguide on 1 Nov 2018

Thanks for providing that log. It would help, but that's from your Chrome App, not the new Standalone app.

scottnonnenberg-signal picture scottnonnenberg-signal on 2 Nov 2018

Damn, my bad.

Where do I grab the log from?

If you look at the screenshots, everything is blank, meaning, any click of the meaning buttons leaves a blank app screen. What gives?

nfguide picture nfguide on 2 Nov 2018

In the new Standalone App, you go to View -> Debug Log to grab the debug log. We won't have any ideas for fixing you problems until we see some specific error messages from that log.

scottnonnenberg-signal picture scottnonnenberg-signal on 2 Nov 2018

Scott,

Appreciate all your efforts. When click the link to view debug info, again, the screen is white. Is there a log file someplace to grab and upload?

Video capture of app on desktop.

181102-1427_screencap.zip

nfguide picture nfguide on 2 Nov 2018

I think your best bet is to reinstall at https://signal.org/download. My guess without any further information is that your install is corrupted somehow.

There are two more things you can do to gather more information for us, to prevent it from happening to other people:

  1. Launch the application from the Command Prompt. Go to the search box in the bottom left and type 'Command Prompt.' You should see C:\Users\Username>. Then type AppData\Local\Programs\signal-desktop\Signal.exe and hit enter. Copy the text you see and paste it here.
  2. When the window shows up, go to View -> Toggle Developer Tools and then find the Console tab. Copy the text out of that window and paste it here.
scottnonnenberg-signal picture scottnonnenberg-signal on 2 Nov 2018

n:users\timv\AppData\Local\Programs\signal-desktop>
Set Windows Application User Model ID (AUMID) { appUserModelId: 'org.whispersystems.signal-desktop' }
NODE_ENV production
NODE_CONFIG_DIR n:users\timv\AppData\Local\Programs\signal-desktop\resources\app.asar\config
NODE_CONFIG {}
ALLOW_CONFIG_MUTATIONS undefined
HOSTNAME undefined
NODE_APP_INSTANCE undefined
SUPPRESS_NO_CONFIG_WARNING undefined
userData: n:\Users\timv\AppData\Roaming\Signal
config/get: Successfully read user config file
config/get: Successfully read ephemeral config file
making app single instance
{"name":"log","hostname":"acti1008","pid":22556,"level":30,"msg":"app ready","time":"2018-11-02T22:27:23.694Z","v":0}
{"name":"log","hostname":"acti1008","pid":22556,"level":30,"msg":"updateSchema: Current schema version: 4; Most recent schema version: 4; SQLite version: 3.20.1; SQLCipher version:
3.4.2;","time":"2018-11-02T22:27:23.721Z","v":0}
{"name":"log","hostname":"acti1008","pid":22556,"level":30,"msg":"Ensure attachments directory exists","time":"2018-11-02T22:27:23.722Z","v":0}
{"name":"log","hostname":"acti1008","pid":22556,"level":30,"msg":"Initializing BrowserWindow config: {\"show\":true,\"width\":1160,\"height\":796,\"minWidth\":640,\"minHeight\":360
,\"autoHideMenuBar\":false,\"webPreferences\":{\"nodeIntegration\":false,\"nodeIntegrationInWorker\":false,\"preload\":\"n:\\users\\timv\\AppData\\Local\\Programs\\sign
al-desktop\\resources\\app.asar\\preload.js\",\"nativeWindowOpen\":true},\"icon\":\"n:\\users\\timv\\AppData\\Local\\Programs\\signal-desktop\\resources\\app.
asar\\images\\icon_256.png\",\"maximized\":false,\"x\":359,\"y\":144}","time":"2018-11-02T22:27:23.783Z","v":0}
Checking for update
{"name":"log","hostname":"acti1008","pid":22556,"level":30,"msg":"Warning: denying request to path 'N:\users\timv\AppData\Local\Programs\signal-desktop\resources\app.asar\
background.html' (userDataPath: 'n:\Users\timv\AppData\Roaming\Signal', installPath: 'n:\users\timv\AppData\Local\Programs\signal-desktop\resources\app.asar')","time":
"2018-11-02T22:27:25.090Z","v":0}
Update for version 1.17.3 is not available (latest version: 1.17.3, downgrade is disallowed).

nfguide picture nfguide on 2 Nov 2018

n:users\timv\AppData\Local\Programs\signal-desktop\resourceselectron.asar\rendererinit.js:164 Unable to load preload script: n:users\timv\AppData\Local\Programs\signal-desktop\resources\app.asar\preload.js
(anonymous) @ n:users\timv\AppData\Local\Programs\signal-desktop\resourceselectron.asar\rendererinit.js:164
n:users\timv\AppData\Local\Programs\signal-desktop\resourceselectron.asar\rendererinit.js:165 Error: WebAPI.initialize: Invalid server url
at initialize (n:users\timv\AppData\Local\Programs\signal-desktop\resources\app.asarjs\modules\web_api.js:310)
at Object. (n:users\timv\AppData\Local\Programs\signal-desktop\resources\app.asar\preload.js:196)
at Object. (n:users\timv\AppData\Local\Programs\signal-desktop\resources\app.asar\preload.js:254)
at Module._compile (module.js:642)
at Object.Module._extensions..js (module.js:653)
at Module.load (module.js:561)
at tryModuleLoad (module.js:504)
at Function.Module._load (module.js:496)
at Module.require (module.js:586)
at require (internal/module.js:11)
(anonymous) @ n:users\timv\AppData\Local\Programs\signal-desktop\resourceselectron.asar\rendererinit.js:165
data:text/html,chro…:1 Not allowed to load local resource: file:///N:/users/timv/AppData/Local/Programs/signal-desktop/resources/app.asar/background.html?name=Signal&locale=en&version=1.17.3&buildExpiration=1548785325000&serverUrl=https%3A%2F%2Ftextsecure-service.whispersystems.org&cdnUrl=https%3A%2F%2Fcdn.signal.org&certificateAuthority=-----BEGIN%20CERTIFICATE-----%0AMIID7zCCAtegAwIBAgIJAIm6LatK5PNiMA0GCSqGSIb3DQEBBQUAMIGNMQswCQYD%0AVQQGEwJVUzETMBEGA1UECAwKQ2FsaWZvcm5pYTEWMBQGA1UEBwwNU2FuIEZyYW5j%0AaXNjbzEdMBsGA1UECgwUT3BlbiBXaGlzcGVyIFN5c3RlbXMxHTAbBgNVBAsMFE9w%0AZW4gV2hpc3BlciBTeXN0ZW1zMRMwEQYDVQQDDApUZXh0U2VjdXJlMB4XDTEzMDMy%0ANTIyMTgzNVoXDTIzMDMyMzIyMTgzNVowgY0xCzAJBgNVBAYTAlVTMRMwEQYDVQQI%0ADApDYWxpZm9ybmlhMRYwFAYDVQQHDA1TYW4gRnJhbmNpc2NvMR0wGwYDVQQKDBRP%0AcGVuIFdoaXNwZXIgU3lzdGVtczEdMBsGA1UECwwUT3BlbiBXaGlzcGVyIFN5c3Rl%0AbXMxEzARBgNVBAMMClRleHRTZWN1cmUwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAw%0AggEKAoIBAQDBSWBpOCBDF0i4q2d4jAXkSXUGpbeWugVPQCjaL6qD9QDOxeW1afvf%0APo863i6Crq1KDxHpB36EwzVcjwLkFTIMeo7t9s1FQolAt3mErV2U0vie6Ves%2Byj6%0AgrSfxwIDAcdsKmI0a1SQCZlr3Q1tcHAkAKFRxYNawADyps5B%2BZmqcgf653TXS5%2F0%0AIPPQLocLn8GWLwOYNnYfBvILKDMItmZTtEbucdigxEA9mfIvvHADEbteLtVgwBm9%0AR5vVvtwrD6CCxI3pgH7EH7kMP0Od93wLisvn1yhHY7FuYlrkYqdkMvWUrKoASVw4%0Ajb69vaeJCUdU%2BHCoXOSP1PQcL6WenNCHAgMBAAGjUDBOMB0GA1UdDgQWBBQBixjx%0AP%2Fs5GURuhYa%2BlGUypzI8kDAfBgNVHSMEGDAWgBQBixjxP%2Fs5GURuhYa%2BlGUypzI8%0AkDAMBgNVHRMEBTADAQH%2FMA0GCSqGSIb3DQEBBQUAA4IBAQB%2BHr4hC56m0LvJAu1R%0AK6NuPDbTMEN7%2FjMojFHxH4P3XPFfupjR%2BbkDq0pPOU6JjIxnrD1XD%2FEVmTTaTVY5%0AiOheyv7UzJOefb2pLOc9qsuvI4fnaESh9bhzln%2BLXxtCrRPGhkxA1IMIo3J%2Fs2WF%0A%2FKVYZyciu6b4ubJ91XPAuBNZwImug7%2FsrWvbpk0hq6A6z140WTVSKtJG7EP41kJe%0A%2FoF4usY5J7LPkxK3LWzMJnb5EIJDmRvyH8pyRwWg6Qm6qiGFaI4nL8QU4La1x2en%0A4DGXRaLMPRwjELNgQPodR38zoCMuA8gHZfZYYoZ7D7Q1wNUiVHcxuFrEeBaYJbLE%0ArwLV%0A-----END%20CERTIFICATE-----%0A&environment=production&node_version=8.9.3&hostname=acti1008&appInstance=&proxyUrl=&importMode=true

nfguide picture nfguide on 2 Nov 2018

Okay, I think we've finally got somewhere. You seem to have a symlink set up for your AppData directory, to the N drive. Looks like your symlink specifies 'n:/' and we're looking for files at 'N:/'. If you change that symlink to be upper-case, I think it might work.

scottnonnenberg-signal picture scottnonnenberg-signal on 2 Nov 2018
👎1

LOL, uhhmmm shit. How/where do I change lowercase to uppercase? All users are on n:users with the exception of administrator, which is still on c:users. Does the app store any params in the registry?

nfguide picture nfguide on 2 Nov 2018

Nope, nothing stored in the registry. The change either needs to happen in the shortcut (changing n to N) or in a junction/symlink, which is a link on disk pointing from one location to another (more information: https://en.wikipedia.org/wiki/NTFS_junction_point)

scottnonnenberg-signal picture scottnonnenberg-signal on 3 Nov 2018
👎1

Help me understand why a windows app is case sensitive.

That appears to work, starting from
N:users\timv\AppData\Local\Programs\signal-desktop

nfguide picture nfguide on 3 Nov 2018
👍2

Nope, nothing stored in the registry. The change either needs to happen in the shortcut (changing n to N) or in a junction/symlink, which is a link on disk pointing from one location to another (more information: https://en.wikipedia.org/wiki/NTFS_junction_point)

It needs a fix from Signal not from the user since Windows local file systems, including NTFS, as well as FAT and variants, are case insensitive.

mad-engineer picture mad-engineer on 8 Nov 2018

@scottnonnenberg

Is there a plan to fix the case-sensitivity on Windows? The shortcut does not work, even with upper case. The only the way the app works is to start from DOS prompt AFTER cd'ing to N:user..... as n:user..... does not work.

Is this a feature or a bug?

Thanks!

nfguide picture nfguide on 11 Nov 2018
👍1

Capture
Please see error log.

Blank screen on Windows 7. Please fix. Thank you.

spikeia picture spikeia on 1 Feb 2021

@spikeia Can you tell us about your system? I'm seeing a lot of 'out of memory' errors there, from Direct3D.

scottnonnenberg-signal picture scottnonnenberg-signal on 5 Feb 2021

@spikeia Can you tell us about your system? I'm seeing a lot of 'out of memory' errors there, from Direct3D.

I have the same problem here. It happens on blank Windows 7 (no SP). On my notebook, which has Win7 SP1, the Signal app works fine.

mulder8387 picture mulder8387 on 15 Feb 2021

I also managed to get the debug log. Although it is black, copy is possible from it ...

Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Signal/1.39.6 Chrome/80.0.3987.165 Electron/8.5.2 Safari/537.36 node/12.13.0 env/production
INFO  2021-02-15T18:15:20.656Z app ready
INFO  2021-02-15T18:15:20.657Z starting version 1.39.6
INFO  2021-02-15T18:15:20.657Z media access status granted granted
INFO  2021-02-15T18:15:20.675Z key/initialize: Generating new encryption key, since we did not find it on disk
INFO  2021-02-15T18:15:20.676Z config/set: Saving user config to disk
INFO  2021-02-15T18:15:20.686Z migrateSchemaVersion: Migrating from schema_version 0 to user_version 0
INFO  2021-02-15T18:15:20.696Z updateSchema:
  Current user_version: 0;
  Most recent db schema: 21;
  SQLite version: 3.30.1;
  SQLCipher version: 4.3.0 community;
  (deprecated) schema_version: 0;

INFO  2021-02-15T18:15:20.697Z updateToSchemaVersion1: starting...
INFO  2021-02-15T18:15:20.725Z updateToSchemaVersion1: success!
INFO  2021-02-15T18:15:20.725Z updateToSchemaVersion2: starting...
INFO  2021-02-15T18:15:20.852Z updateToSchemaVersion2: success!
INFO  2021-02-15T18:15:20.853Z updateToSchemaVersion3: starting...
INFO  2021-02-15T18:15:20.865Z updateToSchemaVersion3: success!
INFO  2021-02-15T18:15:20.865Z updateToSchemaVersion4: starting...
INFO  2021-02-15T18:15:20.876Z updateToSchemaVersion4: success!
INFO  2021-02-15T18:15:20.876Z updateToSchemaVersion6: starting...
INFO  2021-02-15T18:15:20.885Z updateToSchemaVersion6: success!
INFO  2021-02-15T18:15:20.885Z updateToSchemaVersion7: starting...
INFO  2021-02-15T18:15:20.906Z updateToSchemaVersion7: success!
INFO  2021-02-15T18:15:20.906Z updateToSchemaVersion8: starting...
INFO  2021-02-15T18:15:20.914Z updateToSchemaVersion8: success!
INFO  2021-02-15T18:15:20.915Z updateToSchemaVersion9: starting...
INFO  2021-02-15T18:15:20.919Z updateToSchemaVersion9: success!
INFO  2021-02-15T18:15:20.919Z updateToSchemaVersion10: starting...
INFO  2021-02-15T18:15:20.934Z updateToSchemaVersion10: success!
INFO  2021-02-15T18:15:20.934Z updateToSchemaVersion11: starting...
INFO  2021-02-15T18:15:20.937Z updateToSchemaVersion11: success!
INFO  2021-02-15T18:15:20.938Z updateToSchemaVersion12: starting...
INFO  2021-02-15T18:15:20.943Z updateToSchemaVersion12: success!
INFO  2021-02-15T18:15:20.943Z updateToSchemaVersion13: starting...
INFO  2021-02-15T18:15:21.317Z updateToSchemaVersion13: success!
INFO  2021-02-15T18:15:21.317Z updateToSchemaVersion14: starting...
INFO  2021-02-15T18:15:21.325Z updateToSchemaVersion14: success!
INFO  2021-02-15T18:15:21.325Z updateToSchemaVersion15: starting...
INFO  2021-02-15T18:15:21.338Z updateToSchemaVersion15: success!
INFO  2021-02-15T18:15:21.338Z updateToSchemaVersion16: starting...
INFO  2021-02-15T18:15:21.356Z updateToSchemaVersion16: success!
INFO  2021-02-15T18:15:21.356Z updateToSchemaVersion17: starting...
INFO  2021-02-15T18:15:21.361Z updateToSchemaVersion17: Index messages_view_once did not already exist
INFO  2021-02-15T18:15:21.366Z updateToSchemaVersion17: success!
INFO  2021-02-15T18:15:21.366Z updateToSchemaVersion18: starting...
INFO  2021-02-15T18:15:21.384Z updateToSchemaVersion18: success!
INFO  2021-02-15T18:15:21.384Z updateToSchemaVersion19: starting...
INFO  2021-02-15T18:15:21.398Z updateToSchemaVersion19: success!
INFO  2021-02-15T18:15:21.398Z updateToSchemaVersion20: starting...
INFO  2021-02-15T18:15:21.455Z updateToSchemaVersion20: success!
INFO  2021-02-15T18:15:21.814Z updateToSchemaVersion21: success!
INFO  2021-02-15T18:15:21.820Z Location reset needed
INFO  2021-02-15T18:15:21.820Z Initializing BrowserWindow config: {"show":true,"width":800,"height":610,"minWidth":680,"minHeight":550,"autoHideMenuBar":false,"backgroundColor":"#3a76f0","webPreferences":{"nodeIntegration":false,"nodeIntegrationInWorker":false,"contextIsolation":false,"preload":"[REDACTED]\\app.asar\\preload.js","nativeWindowOpen":true,"spellcheck":true,"backgroundThrottling":false},"icon":"[REDACTED]\\app.asar\\build\\icons\\win\\icon.ico"}
INFO  2021-02-15T18:15:22.254Z spellcheck: user locale: en-US
INFO  2021-02-15T18:15:22.254Z spellcheck: available spellchecker languages:  ["af","bg","ca","cs","cy","da","de","el","en-AU","en-CA","en-GB","en-US","es","es-419","es-AR","es-ES","es-MX","es-US","et","fa","fo","fr","he","hi","hr","hu","hy","id","it","ko","lt","lv","nb","nl","pl","pt-BR","pt-PT","ro","ru","sh","sk","sl","sq","sr","sv","ta","tg","tr","uk","vi"]
INFO  2021-02-15T18:15:22.254Z spellcheck: setting languages to:  ["en-US"]
INFO  2021-02-15T18:15:22.275Z Begin ensuring permissions
INFO  2021-02-15T18:15:22.306Z Ensuring file permissions for 2 files
INFO  2021-02-15T18:15:22.308Z Finish ensuring permissions in 33ms
INFO  2021-02-15T18:15:24.719Z x-attr dependency did not load successfully
INFO  2021-02-15T18:15:24.774Z preload complete
INFO  2021-02-15T18:15:25.500Z pre-main prep time: 2 ms
INFO  2021-02-15T18:15:26.180Z background page reloaded
INFO  2021-02-15T18:15:26.181Z environment: production
INFO  2021-02-15T18:15:26.420Z SQL channel job 1 (getItemById) succeeded in 239ms
INFO  2021-02-15T18:15:26.420Z Checking for the existence of IndexedDB data...
INFO  2021-02-15T18:15:26.460Z Storage fetch
INFO  2021-02-15T18:15:26.499Z SQL channel job 2 (getAllItems) succeeded in 39ms
INFO  2021-02-15T18:15:26.653Z SQL channel job 3 (createOrUpdateItem) succeeded in 152ms
INFO  2021-02-15T18:15:26.667Z SQL channel job 5 (createOrUpdateItem) succeeded in 14ms
INFO  2021-02-15T18:15:26.683Z removeKnownAttachments: About to iterate through 0 messages
INFO  2021-02-15T18:15:26.684Z removeKnownAttachments: Done processing 0 messages
INFO  2021-02-15T18:15:26.685Z removeKnownAttachments: About to iterate through 0 conversations
INFO  2021-02-15T18:15:26.685Z removeKnownAttachments: Done processing 0 conversations
INFO  2021-02-15T18:15:26.685Z deleteAll: deleted 0 files
INFO  2021-02-15T18:15:26.702Z removeKnownStickers: About to iterate through 0 stickers
INFO  2021-02-15T18:15:26.744Z removeKnownStickers: Done processing 0 stickers
INFO  2021-02-15T18:15:26.744Z deleteAllStickers: deleted 0 files
INFO  2021-02-15T18:15:26.772Z removeKnownDraftAttachments: About to iterate through 0 conversations
INFO  2021-02-15T18:15:26.815Z removeKnownDraftAttachments: Done processing 0 conversations
INFO  2021-02-15T18:15:26.816Z deleteAllDraftAttachments: deleted 0 files
INFO  2021-02-15T18:15:27.060Z Starting background data migration. Target version: 10
INFO  2021-02-15T18:15:27.062Z Begin ensuring permissions
INFO  2021-02-15T18:15:27.065Z GET https://textsecure-service.whispersystems.org/v1/config
INFO  2021-02-15T18:15:27.080Z ConversationController: starting initial fetch
INFO  2021-02-15T18:15:27.113Z Ensuring file permissions for 57 files
INFO  2021-02-15T18:15:27.131Z Finish ensuring permissions in 69ms
INFO  2021-02-15T18:15:27.236Z SQL channel job 6 (getAllConversations) succeeded in 155ms
INFO  2021-02-15T18:15:27.236Z ConversationController: done with initial fetch
INFO  2021-02-15T18:15:27.236Z SQL channel job 7 (getAllStickerPacks) succeeded in 155ms
INFO  2021-02-15T18:15:27.237Z SQL channel job 8 (getAllStickers) succeeded in 156ms
INFO  2021-02-15T18:15:27.237Z SQL channel job 9 (getRecentStickers) succeeded in 156ms
INFO  2021-02-15T18:15:27.237Z SQL channel job 10 (getRecentEmojis) succeeded in 156ms
INFO  2021-02-15T18:15:27.237Z SQL channel job 11 (getItemById) succeeded in 155ms
INFO  2021-02-15T18:15:27.238Z SQL channel job 12 (getItemById) succeeded in 156ms
INFO  2021-02-15T18:15:27.238Z SQL channel job 13 (getAllIdentityKeys) succeeded in 156ms
INFO  2021-02-15T18:15:27.238Z SignalProtocolStore: Finished caching identityKeys data
INFO  2021-02-15T18:15:27.238Z SQL channel job 14 (getAllSessions) succeeded in 156ms
INFO  2021-02-15T18:15:27.238Z SignalProtocolStore: Finished caching sessions data
INFO  2021-02-15T18:15:27.247Z SignalProtocolStore: Finished caching preKeys data
INFO  2021-02-15T18:15:27.247Z SignalProtocolStore: Finished caching signedPreKeys data
INFO  2021-02-15T18:15:27.247Z checkForConflicts: starting...
INFO  2021-02-15T18:15:27.248Z checkForConflicts: complete!
INFO  2021-02-15T18:15:27.250Z Cleanup: starting...
INFO  2021-02-15T18:15:27.251Z Initializing network observer every 5000ms
INFO  2021-02-15T18:15:27.251Z Build expires:  2020-11-25T21:40:18.000Z
INFO  2021-02-15T18:15:27.356Z SQL channel job 17 (getOutgoingWithoutExpiresAt) succeeded in 105ms
INFO  2021-02-15T18:15:27.356Z Cleanup: Found 0 messages for cleanup
INFO  2021-02-15T18:15:27.356Z Cleanup: complete
INFO  2021-02-15T18:15:27.356Z listening for registration events
INFO  2021-02-15T18:15:27.365Z windows/start: starting checks...
INFO  2021-02-15T18:15:27.367Z checkDownloadAndInstall: checking for update...
INFO  2021-02-15T18:15:27.375Z opening provisioning socket https://textsecure-service.whispersystems.org
INFO  2021-02-15T18:15:27.396Z SQL channel job 18 (getNextExpiringMessage) succeeded in 36ms
INFO  2021-02-15T18:15:27.397Z SQL channel job 19 (getNextTapToViewMessageToAgeOut) succeeded in 36ms
WARN  2021-02-15T18:15:27.520Z doesDatabaseExist: Timed out attempting to check IndexedDB status
INFO  2021-02-15T18:15:27.729Z checkForUpdates: 1.39.6 is not newer; no new update available
ERROR 2021-02-15T18:15:27.892Z GET https://textsecure-service.whispersystems.org/v1/config 401 Error
ERROR 2021-02-15T18:15:27.897Z Top-level unhandled promise rejection: HTTPError: promiseAjax: error response; code: 401
    at makeHTTPError ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:389:15)
    at [REDACTED]\app.asar\ts\textsecure\WebAPI.js:354:24
Original stack:
Error
    at _outerAjax ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:384:21)
    at _ajax ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:532:20)
    at Object.getConfig ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:594:31)
    at Object.exports.refreshRemoteConfig ([REDACTED]\app.asar\ts\RemoteConfig.js:34:36)
    at invokeFunc ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10359:23)
    at leadingEdge ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10369:26)
    at Object.debounced [as maybeRefreshRemoteConfig] ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10436:20)
    at Object.initRemoteConfig ([REDACTED]\app.asar\ts\RemoteConfig.js:19:19)
    at file:///C:///Users/aaa/AppData/Local/Programs/signal-desktop/resources/app.asar/ts/background.js:463:36
INFO  2021-02-15T18:15:28.111Z provisioning socket open
INFO  2021-02-15T18:15:58.931Z Removing notification
WARN  2021-02-15T18:15:58.931Z registerForActive: Failed to to refresh remote config. Code: 401
INFO  2021-02-15T18:16:08.987Z Removing notification
WARN  2021-02-15T18:16:08.987Z registerForActive: Failed to to refresh remote config. Code: 401
INFO  2021-02-15T18:16:23.393Z Sending a keepalive message
INFO  2021-02-15T18:16:31.920Z Removing notification
WARN  2021-02-15T18:16:31.920Z registerForActive: Failed to to refresh remote config. Code: 401
INFO  2021-02-15T18:16:33.262Z Updating BrowserWindow config: {"maximized":true,"autoHideMenuBar":false,"fullscreen":false,"width":1696,"height":1026,"x":-8,"y":-8}
INFO  2021-02-15T18:16:33.263Z config/set: Saving ephemeral config to disk
INFO  2021-02-15T18:16:34.018Z Updating BrowserWindow config: {"maximized":false,"autoHideMenuBar":false,"fullscreen":false,"width":800,"height":610,"x":440,"y":200}
INFO  2021-02-15T18:16:34.018Z config/set: Saving ephemeral config to disk
INFO  2021-02-15T18:16:35.324Z Updating BrowserWindow config: {"maximized":false,"autoHideMenuBar":false,"fullscreen":false,"width":800,"height":610,"x":550,"y":241}
INFO  2021-02-15T18:16:35.324Z config/set: Saving ephemeral config to disk
INFO  2021-02-15T18:16:39.557Z Updating BrowserWindow config: {"maximized":true,"autoHideMenuBar":false,"fullscreen":false,"width":1696,"height":1026,"x":-8,"y":-8}
INFO  2021-02-15T18:16:39.557Z config/set: Saving ephemeral config to disk
INFO  2021-02-15T18:17:04.545Z Removing notification
WARN  2021-02-15T18:17:04.545Z registerForActive: Failed to to refresh remote config. Code: 401
INFO  2021-02-15T18:17:14.647Z Removing notification
WARN  2021-02-15T18:17:14.648Z registerForActive: Failed to to refresh remote config. Code: 401
INFO  2021-02-15T18:17:18.618Z Sending a keepalive message
INFO  2021-02-15T18:17:32.546Z WebSocketResource.close()
INFO  2021-02-15T18:17:32.663Z provisioning socket closed. Code: 3000
INFO  2021-02-15T18:17:36.557Z Removing notification
WARN  2021-02-15T18:17:36.557Z registerForActive: Failed to to refresh remote config. Code: 401
INFO  2021-02-15T18:18:03.284Z Updating BrowserWindow config: {"maximized":false,"autoHideMenuBar":false,"fullscreen":false,"width":800,"height":610,"x":504,"y":300}
INFO  2021-02-15T18:18:03.284Z config/set: Saving ephemeral config to disk
INFO  2021-02-15T18:18:05.188Z Updating BrowserWindow config: {"maximized":true,"autoHideMenuBar":false,"fullscreen":false,"width":1696,"height":1026,"x":-8,"y":-8}
INFO  2021-02-15T18:18:05.188Z config/set: Saving ephemeral config to disk
INFO  2021-02-15T18:18:18.950Z close event {"shouldQuit":false}
INFO  2021-02-15T18:18:18.952Z requestShutdown: Requesting close of mainWindow...
INFO  2021-02-15T18:18:18.954Z background/shutdown
INFO  2021-02-15T18:18:18.960Z requestShutdown: Response received
INFO  2021-02-15T18:18:18.960Z before-quit event {"readyForShutdown":true,"shouldQuit":false}
INFO  2021-02-15T18:18:18.960Z close event {"readyForShutdown":true,"shouldQuit":true}
INFO  2021-02-15T18:18:28.771Z app ready
INFO  2021-02-15T18:18:28.771Z starting version 1.39.6
INFO  2021-02-15T18:18:28.771Z media access status granted granted
INFO  2021-02-15T18:18:28.792Z updateSchema:
  Current user_version: 21;
  Most recent db schema: 21;
  SQLite version: 3.30.1;
  SQLCipher version: 4.3.0 community;
  (deprecated) schema_version: 109;

INFO  2021-02-15T18:18:28.801Z Location reset needed
INFO  2021-02-15T18:18:28.801Z Initializing BrowserWindow config: {"show":true,"width":1696,"height":1026,"minWidth":680,"minHeight":550,"autoHideMenuBar":false,"backgroundColor":"#3a76f0","webPreferences":{"nodeIntegration":false,"nodeIntegrationInWorker":false,"contextIsolation":false,"preload":"[REDACTED]\\app.asar\\preload.js","nativeWindowOpen":true,"spellcheck":true,"backgroundThrottling":false},"icon":"[REDACTED]\\app.asar\\build\\icons\\win\\icon.ico"}
INFO  2021-02-15T18:18:28.928Z spellcheck: user locale: en-US
INFO  2021-02-15T18:18:28.928Z spellcheck: available spellchecker languages:  ["af","bg","ca","cs","cy","da","de","el","en-AU","en-CA","en-GB","en-US","es","es-419","es-AR","es-ES","es-MX","es-US","et","fa","fo","fr","he","hi","hr","hu","hy","id","it","ko","lt","lv","nb","nl","pl","pt-BR","pt-PT","ro","ru","sh","sk","sl","sq","sr","sv","ta","tg","tr","uk","vi"]
INFO  2021-02-15T18:18:28.928Z spellcheck: setting languages to:  ["en-US"]
INFO  2021-02-15T18:18:28.941Z Begin ensuring permissions
INFO  2021-02-15T18:18:28.959Z Ensuring file permissions for 2 files
INFO  2021-02-15T18:18:28.961Z Finish ensuring permissions in 19ms
INFO  2021-02-15T18:18:30.729Z x-attr dependency did not load successfully
INFO  2021-02-15T18:18:30.785Z preload complete
INFO  2021-02-15T18:18:31.266Z pre-main prep time: 2 ms
INFO  2021-02-15T18:18:31.662Z background page reloaded
INFO  2021-02-15T18:18:31.662Z environment: production
INFO  2021-02-15T18:18:31.914Z SQL channel job 1 (getItemById) succeeded in 252ms
INFO  2021-02-15T18:18:31.914Z Storage fetch
INFO  2021-02-15T18:18:31.938Z SQL channel job 2 (getAllItems) succeeded in 24ms
INFO  2021-02-15T18:18:31.991Z SQL channel job 3 (createOrUpdateItem) succeeded in 52ms
INFO  2021-02-15T18:18:31.998Z Starting background data migration. Target version: 10
INFO  2021-02-15T18:18:32.002Z GET https://textsecure-service.whispersystems.org/v1/config
INFO  2021-02-15T18:18:32.014Z ConversationController: starting initial fetch
INFO  2021-02-15T18:18:32.112Z SQL channel job 6 (getAllConversations) succeeded in 97ms
INFO  2021-02-15T18:18:32.114Z ConversationController: done with initial fetch
INFO  2021-02-15T18:18:32.114Z SQL channel job 7 (getAllStickerPacks) succeeded in 100ms
INFO  2021-02-15T18:18:32.114Z SQL channel job 8 (getAllStickers) succeeded in 100ms
INFO  2021-02-15T18:18:32.114Z SQL channel job 12 (getItemById) succeeded in 99ms
INFO  2021-02-15T18:18:32.114Z SQL channel job 13 (getAllIdentityKeys) succeeded in 99ms
INFO  2021-02-15T18:18:32.114Z SignalProtocolStore: Finished caching identityKeys data
INFO  2021-02-15T18:18:32.114Z SQL channel job 14 (getAllSessions) succeeded in 99ms
INFO  2021-02-15T18:18:32.115Z SignalProtocolStore: Finished caching sessions data
INFO  2021-02-15T18:18:32.115Z SQL channel job 9 (getRecentStickers) succeeded in 100ms
INFO  2021-02-15T18:18:32.115Z SQL channel job 10 (getRecentEmojis) succeeded in 100ms
INFO  2021-02-15T18:18:32.115Z SQL channel job 11 (getItemById) succeeded in 100ms
INFO  2021-02-15T18:18:32.116Z SignalProtocolStore: Finished caching preKeys data
INFO  2021-02-15T18:18:32.117Z SignalProtocolStore: Finished caching signedPreKeys data
INFO  2021-02-15T18:18:32.117Z checkForConflicts: starting...
INFO  2021-02-15T18:18:32.117Z checkForConflicts: complete!
INFO  2021-02-15T18:18:32.120Z Cleanup: starting...
INFO  2021-02-15T18:18:32.120Z Initializing network observer every 5000ms
INFO  2021-02-15T18:18:32.121Z Build expires:  2020-11-25T21:40:18.000Z
INFO  2021-02-15T18:18:32.126Z Cleanup: Found 0 messages for cleanup
INFO  2021-02-15T18:18:32.126Z Cleanup: complete
INFO  2021-02-15T18:18:32.126Z listening for registration events
INFO  2021-02-15T18:18:32.137Z windows/start: starting checks...
INFO  2021-02-15T18:18:32.138Z checkDownloadAndInstall: checking for update...
INFO  2021-02-15T18:18:32.146Z opening provisioning socket https://textsecure-service.whispersystems.org
INFO  2021-02-15T18:18:32.235Z SQL channel job 18 (getNextExpiringMessage) succeeded in 102ms
INFO  2021-02-15T18:18:32.235Z SQL channel job 19 (getNextTapToViewMessageToAgeOut) succeeded in 102ms
INFO  2021-02-15T18:18:32.368Z checkForUpdates: 1.39.6 is not newer; no new update available
ERROR 2021-02-15T18:18:32.595Z GET https://textsecure-service.whispersystems.org/v1/config 401 Error
ERROR 2021-02-15T18:18:32.596Z Top-level unhandled promise rejection: HTTPError: promiseAjax: error response; code: 401
    at makeHTTPError ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:389:15)
    at [REDACTED]\app.asar\ts\textsecure\WebAPI.js:354:24
Original stack:
Error
    at _outerAjax ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:384:21)
    at _ajax ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:532:20)
    at Object.getConfig ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:594:31)
    at Object.exports.refreshRemoteConfig ([REDACTED]\app.asar\ts\RemoteConfig.js:34:36)
    at invokeFunc ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10359:23)
    at leadingEdge ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10369:26)
    at Object.debounced [as maybeRefreshRemoteConfig] ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10436:20)
    at Object.initRemoteConfig ([REDACTED]\app.asar\ts\RemoteConfig.js:19:19)
    at file:///C:///Users/aaa/AppData/Local/Programs/signal-desktop/resources/app.asar/ts/background.js:463:36
INFO  2021-02-15T18:18:32.709Z provisioning socket open
INFO  2021-02-15T18:18:52.190Z Removing notification
WARN  2021-02-15T18:18:52.193Z registerForActive: Failed to to refresh remote config. Code: 401
INFO  2021-02-15T18:18:54.987Z opening provisioning socket https://textsecure-service.whispersystems.org
INFO  2021-02-15T18:18:55.570Z provisioning socket open
INFO  2021-02-15T18:19:05.083Z Updating BrowserWindow config: {"maximized":false,"autoHideMenuBar":false,"fullscreen":false,"width":1680,"height":1010,"x":0,"y":0}
INFO  2021-02-15T18:19:05.084Z config/set: Saving ephemeral config to disk
INFO  2021-02-15T18:19:06.595Z Updating BrowserWindow config: {"maximized":false,"autoHideMenuBar":false,"fullscreen":false,"width":1680,"height":735,"x":0,"y":275}
INFO  2021-02-15T18:19:06.595Z config/set: Saving ephemeral config to disk
INFO  2021-02-15T18:19:08.226Z Updating BrowserWindow config: {"maximized":false,"autoHideMenuBar":false,"fullscreen":false,"width":1029,"height":735,"x":0,"y":275}
INFO  2021-02-15T18:19:08.227Z config/set: Saving ephemeral config to disk
INFO  2021-02-15T18:19:09.097Z Updating BrowserWindow config: {"maximized":false,"autoHideMenuBar":false,"fullscreen":false,"width":1029,"height":735,"x":312,"y":122}
INFO  2021-02-15T18:19:09.097Z config/set: Saving ephemeral config to disk
INFO  2021-02-15T18:19:27.886Z Sending a keepalive message
INFO  2021-02-15T18:19:50.700Z Sending a keepalive message
INFO  2021-02-15T18:20:23.151Z Sending a keepalive message
INFO  2021-02-15T18:20:45.919Z Sending a keepalive message
INFO  2021-02-15T18:21:18.367Z Sending a keepalive message
INFO  2021-02-15T18:21:19.639Z Removing notification
WARN  2021-02-15T18:21:19.639Z registerForActive: Failed to to refresh remote config. Code: 401
INFO  2021-02-15T18:21:24.719Z Removing notification
WARN  2021-02-15T18:21:24.719Z registerForActive: Failed to to refresh remote config. Code: 401
INFO  2021-02-15T18:21:33.950Z close event {"shouldQuit":false}
INFO  2021-02-15T18:21:33.952Z requestShutdown: Requesting close of mainWindow...
INFO  2021-02-15T18:21:33.953Z background/shutdown
INFO  2021-02-15T18:21:33.959Z requestShutdown: Response received
INFO  2021-02-15T18:21:33.960Z before-quit event {"readyForShutdown":true,"shouldQuit":false}
INFO  2021-02-15T18:21:33.960Z close event {"readyForShutdown":true,"shouldQuit":true}
INFO  2021-02-15T18:21:53.756Z app ready
INFO  2021-02-15T18:21:53.757Z starting version 1.39.6
INFO  2021-02-15T18:21:53.757Z media access status granted granted
INFO  2021-02-15T18:21:53.779Z updateSchema:
  Current user_version: 21;
  Most recent db schema: 21;
  SQLite version: 3.30.1;
  SQLCipher version: 4.3.0 community;
  (deprecated) schema_version: 109;

INFO  2021-02-15T18:21:53.789Z Initializing BrowserWindow config: {"show":true,"width":1029,"height":735,"minWidth":680,"minHeight":550,"autoHideMenuBar":false,"backgroundColor":"#3a76f0","webPreferences":{"nodeIntegration":false,"nodeIntegrationInWorker":false,"contextIsolation":false,"preload":"[REDACTED]\\app.asar\\preload.js","nativeWindowOpen":true,"spellcheck":true,"backgroundThrottling":false},"icon":"[REDACTED]\\app.asar\\build\\icons\\win\\icon.ico","x":312,"y":122}
INFO  2021-02-15T18:21:53.967Z spellcheck: user locale: en-US
INFO  2021-02-15T18:21:53.967Z spellcheck: available spellchecker languages:  ["af","bg","ca","cs","cy","da","de","el","en-AU","en-CA","en-GB","en-US","es","es-419","es-AR","es-ES","es-MX","es-US","et","fa","fo","fr","he","hi","hr","hu","hy","id","it","ko","lt","lv","nb","nl","pl","pt-BR","pt-PT","ro","ru","sh","sk","sl","sq","sr","sv","ta","tg","tr","uk","vi"]
INFO  2021-02-15T18:21:53.967Z spellcheck: setting languages to:  ["en-US"]
INFO  2021-02-15T18:21:53.979Z Begin ensuring permissions
INFO  2021-02-15T18:21:53.987Z Ensuring file permissions for 2 files
INFO  2021-02-15T18:21:53.991Z Finish ensuring permissions in 11ms
INFO  2021-02-15T18:21:55.413Z close event {"shouldQuit":false}
INFO  2021-02-15T18:21:55.416Z requestShutdown: Requesting close of mainWindow...
INFO  2021-02-15T18:21:55.716Z x-attr dependency did not load successfully
INFO  2021-02-15T18:21:55.762Z preload complete
INFO  2021-02-15T18:21:55.980Z pre-main prep time: 1 ms
INFO  2021-02-15T18:21:56.092Z background page reloaded
INFO  2021-02-15T18:21:56.092Z environment: production
INFO  2021-02-15T18:21:56.245Z SQL channel job 1 (getItemById) succeeded in 153ms
INFO  2021-02-15T18:21:56.245Z Storage fetch
INFO  2021-02-15T18:21:56.270Z SQL channel job 2 (getAllItems) succeeded in 24ms
INFO  2021-02-15T18:21:56.284Z Starting background data migration. Target version: 10
INFO  2021-02-15T18:21:56.287Z GET https://textsecure-service.whispersystems.org/v1/config
INFO  2021-02-15T18:21:56.297Z ConversationController: starting initial fetch
INFO  2021-02-15T18:21:56.303Z ConversationController: done with initial fetch
INFO  2021-02-15T18:21:56.303Z SignalProtocolStore: Finished caching identityKeys data
INFO  2021-02-15T18:21:56.304Z SignalProtocolStore: Finished caching sessions data
INFO  2021-02-15T18:21:56.305Z SignalProtocolStore: Finished caching preKeys data
INFO  2021-02-15T18:21:56.306Z SignalProtocolStore: Finished caching signedPreKeys data
INFO  2021-02-15T18:21:56.306Z checkForConflicts: starting...
INFO  2021-02-15T18:21:56.306Z checkForConflicts: complete!
INFO  2021-02-15T18:21:56.308Z Cleanup: starting...
INFO  2021-02-15T18:21:56.309Z Initializing network observer every 5000ms
INFO  2021-02-15T18:21:56.309Z Build expires:  2020-11-25T21:40:18.000Z
INFO  2021-02-15T18:21:56.310Z Cleanup: Found 0 messages for cleanup
INFO  2021-02-15T18:21:56.310Z Cleanup: complete
INFO  2021-02-15T18:21:56.310Z listening for registration events
INFO  2021-02-15T18:21:56.317Z windows/start: starting checks...
INFO  2021-02-15T18:21:56.318Z checkDownloadAndInstall: checking for update...
INFO  2021-02-15T18:21:56.325Z opening provisioning socket https://textsecure-service.whispersystems.org
INFO  2021-02-15T18:21:56.328Z SQL channel job 18 (getNextExpiringMessage) succeeded in 14ms
INFO  2021-02-15T18:21:56.328Z SQL channel job 19 (getNextTapToViewMessageToAgeOut) succeeded in 14ms
INFO  2021-02-15T18:21:56.543Z checkForUpdates: 1.39.6 is not newer; no new update available
ERROR 2021-02-15T18:21:56.900Z GET https://textsecure-service.whispersystems.org/v1/config 401 Error
ERROR 2021-02-15T18:21:56.900Z Top-level unhandled promise rejection: HTTPError: promiseAjax: error response; code: 401
    at makeHTTPError ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:389:15)
    at [REDACTED]\app.asar\ts\textsecure\WebAPI.js:354:24
Original stack:
Error
    at _outerAjax ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:384:21)
    at _ajax ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:532:20)
    at Object.getConfig ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:594:31)
    at Object.exports.refreshRemoteConfig ([REDACTED]\app.asar\ts\RemoteConfig.js:34:36)
    at invokeFunc ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10359:23)
    at leadingEdge ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10369:26)
    at Object.debounced [as maybeRefreshRemoteConfig] ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10436:20)
    at Object.initRemoteConfig ([REDACTED]\app.asar\ts\RemoteConfig.js:19:19)
    at file:///C:///Users/aaa/AppData/Local/Programs/signal-desktop/resources/app.asar/ts/background.js:463:36
INFO  2021-02-15T18:21:56.913Z provisioning socket open
INFO  2021-02-15T18:22:03.349Z close event {"shouldQuit":false}
INFO  2021-02-15T18:22:03.350Z requestShutdown: Requesting close of mainWindow...
INFO  2021-02-15T18:22:03.351Z background/shutdown
INFO  2021-02-15T18:22:03.356Z requestShutdown: Response received
INFO  2021-02-15T18:22:03.356Z requestShutdown: Response received
INFO  2021-02-15T18:22:03.357Z before-quit event {"readyForShutdown":true,"shouldQuit":false}
INFO  2021-02-15T18:22:03.357Z close event {"readyForShutdown":true,"shouldQuit":true}
INFO  2021-02-15T18:22:51.226Z app ready
INFO  2021-02-15T18:22:51.226Z starting version 1.39.6
INFO  2021-02-15T18:22:51.226Z media access status granted granted
INFO  2021-02-15T18:22:51.247Z updateSchema:
  Current user_version: 21;
  Most recent db schema: 21;
  SQLite version: 3.30.1;
  SQLCipher version: 4.3.0 community;
  (deprecated) schema_version: 109;

INFO  2021-02-15T18:22:51.256Z Initializing BrowserWindow config: {"show":true,"width":1029,"height":735,"minWidth":680,"minHeight":550,"autoHideMenuBar":false,"backgroundColor":"#3a76f0","webPreferences":{"nodeIntegration":false,"nodeIntegrationInWorker":false,"contextIsolation":false,"preload":"[REDACTED]\\app.asar\\preload.js","nativeWindowOpen":true,"spellcheck":true,"backgroundThrottling":false},"icon":"[REDACTED]\\app.asar\\build\\icons\\win\\icon.ico","x":312,"y":122}
INFO  2021-02-15T18:22:51.386Z spellcheck: user locale: en-US
INFO  2021-02-15T18:22:51.386Z spellcheck: available spellchecker languages:  ["af","bg","ca","cs","cy","da","de","el","en-AU","en-CA","en-GB","en-US","es","es-419","es-AR","es-ES","es-MX","es-US","et","fa","fo","fr","he","hi","hr","hu","hy","id","it","ko","lt","lv","nb","nl","pl","pt-BR","pt-PT","ro","ru","sh","sk","sl","sq","sr","sv","ta","tg","tr","uk","vi"]
INFO  2021-02-15T18:22:51.386Z spellcheck: setting languages to:  ["en-US"]
INFO  2021-02-15T18:22:51.401Z Begin ensuring permissions
INFO  2021-02-15T18:22:51.412Z Ensuring file permissions for 2 files
INFO  2021-02-15T18:22:51.414Z Finish ensuring permissions in 13ms
INFO  2021-02-15T18:22:53.093Z x-attr dependency did not load successfully
INFO  2021-02-15T18:22:53.139Z preload complete
INFO  2021-02-15T18:22:53.598Z pre-main prep time: 2 ms
INFO  2021-02-15T18:22:53.999Z background page reloaded
INFO  2021-02-15T18:22:54.000Z environment: production
INFO  2021-02-15T18:22:54.269Z SQL channel job 1 (getItemById) succeeded in 269ms
INFO  2021-02-15T18:22:54.269Z Storage fetch
INFO  2021-02-15T18:22:54.291Z SQL channel job 2 (getAllItems) succeeded in 22ms
INFO  2021-02-15T18:22:54.313Z SQL channel job 3 (createOrUpdateItem) succeeded in 21ms
INFO  2021-02-15T18:22:54.322Z Starting background data migration. Target version: 10
INFO  2021-02-15T18:22:54.325Z GET https://textsecure-service.whispersystems.org/v1/config
INFO  2021-02-15T18:22:54.338Z ConversationController: starting initial fetch
INFO  2021-02-15T18:22:54.437Z SQL channel job 6 (getAllConversations) succeeded in 99ms
INFO  2021-02-15T18:22:54.439Z ConversationController: done with initial fetch
INFO  2021-02-15T18:22:54.439Z SQL channel job 11 (getItemById) succeeded in 100ms
INFO  2021-02-15T18:22:54.439Z SQL channel job 12 (getItemById) succeeded in 100ms
INFO  2021-02-15T18:22:54.440Z SQL channel job 10 (getRecentEmojis) succeeded in 101ms
INFO  2021-02-15T18:22:54.440Z SQL channel job 13 (getAllIdentityKeys) succeeded in 101ms
INFO  2021-02-15T18:22:54.440Z SignalProtocolStore: Finished caching identityKeys data
INFO  2021-02-15T18:22:54.440Z SQL channel job 14 (getAllSessions) succeeded in 101ms
INFO  2021-02-15T18:22:54.440Z SignalProtocolStore: Finished caching sessions data
INFO  2021-02-15T18:22:54.440Z SQL channel job 8 (getAllStickers) succeeded in 101ms
INFO  2021-02-15T18:22:54.440Z SQL channel job 9 (getRecentStickers) succeeded in 101ms
INFO  2021-02-15T18:22:54.440Z SQL channel job 7 (getAllStickerPacks) succeeded in 102ms
INFO  2021-02-15T18:22:54.443Z SignalProtocolStore: Finished caching preKeys data
INFO  2021-02-15T18:22:54.443Z SignalProtocolStore: Finished caching signedPreKeys data
INFO  2021-02-15T18:22:54.444Z checkForConflicts: starting...
INFO  2021-02-15T18:22:54.444Z checkForConflicts: complete!
INFO  2021-02-15T18:22:54.447Z Cleanup: starting...
INFO  2021-02-15T18:22:54.447Z Initializing network observer every 5000ms
INFO  2021-02-15T18:22:54.447Z Build expires:  2020-11-25T21:40:18.000Z
INFO  2021-02-15T18:22:54.448Z Cleanup: Found 0 messages for cleanup
INFO  2021-02-15T18:22:54.448Z Cleanup: complete
INFO  2021-02-15T18:22:54.448Z listening for registration events
INFO  2021-02-15T18:22:54.459Z windows/start: starting checks...
INFO  2021-02-15T18:22:54.461Z checkDownloadAndInstall: checking for update...
INFO  2021-02-15T18:22:54.467Z opening provisioning socket https://textsecure-service.whispersystems.org
INFO  2021-02-15T18:22:54.484Z SQL channel job 18 (getNextExpiringMessage) succeeded in 31ms
INFO  2021-02-15T18:22:54.485Z SQL channel job 19 (getNextTapToViewMessageToAgeOut) succeeded in 32ms
INFO  2021-02-15T18:22:54.548Z checkForUpdates: 1.39.6 is not newer; no new update available
ERROR 2021-02-15T18:22:54.960Z GET https://textsecure-service.whispersystems.org/v1/config 401 Error
ERROR 2021-02-15T18:22:54.961Z Top-level unhandled promise rejection: HTTPError: promiseAjax: error response; code: 401
    at makeHTTPError ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:389:15)
    at [REDACTED]\app.asar\ts\textsecure\WebAPI.js:354:24
Original stack:
Error
    at _outerAjax ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:384:21)
    at _ajax ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:532:20)
    at Object.getConfig ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:594:31)
    at Object.exports.refreshRemoteConfig ([REDACTED]\app.asar\ts\RemoteConfig.js:34:36)
    at invokeFunc ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10359:23)
    at leadingEdge ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10369:26)
    at Object.debounced [as maybeRefreshRemoteConfig] ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10436:20)
    at Object.initRemoteConfig ([REDACTED]\app.asar\ts\RemoteConfig.js:19:19)
    at file:///C:///Users/aaa/AppData/Local/Programs/signal-desktop/resources/app.asar/ts/background.js:463:36
INFO  2021-02-15T18:22:55.074Z provisioning socket open
INFO  2021-02-15T18:25:14.286Z app ready
INFO  2021-02-15T18:25:14.286Z starting version 1.39.6
INFO  2021-02-15T18:25:14.286Z media access status granted granted
INFO  2021-02-15T18:25:14.308Z updateSchema:
  Current user_version: 21;
  Most recent db schema: 21;
  SQLite version: 3.30.1;
  SQLCipher version: 4.3.0 community;
  (deprecated) schema_version: 109;

INFO  2021-02-15T18:25:14.317Z Initializing BrowserWindow config: {"show":true,"width":1029,"height":735,"minWidth":680,"minHeight":550,"autoHideMenuBar":false,"backgroundColor":"#3a76f0","webPreferences":{"nodeIntegration":false,"nodeIntegrationInWorker":false,"contextIsolation":false,"preload":"[REDACTED]\\app.asar\\preload.js","nativeWindowOpen":true,"spellcheck":true,"backgroundThrottling":false},"icon":"[REDACTED]\\app.asar\\build\\icons\\win\\icon.ico","x":312,"y":122}
INFO  2021-02-15T18:25:14.480Z spellcheck: user locale: en-US
INFO  2021-02-15T18:25:14.480Z spellcheck: available spellchecker languages:  ["af","bg","ca","cs","cy","da","de","el","en-AU","en-CA","en-GB","en-US","es","es-419","es-AR","es-ES","es-MX","es-US","et","fa","fo","fr","he","hi","hr","hu","hy","id","it","ko","lt","lv","nb","nl","pl","pt-BR","pt-PT","ro","ru","sh","sk","sl","sq","sr","sv","ta","tg","tr","uk","vi"]
INFO  2021-02-15T18:25:14.480Z spellcheck: setting languages to:  ["en-US"]
INFO  2021-02-15T18:25:14.491Z Begin ensuring permissions
INFO  2021-02-15T18:25:14.503Z Ensuring file permissions for 2 files
INFO  2021-02-15T18:25:14.504Z Finish ensuring permissions in 13ms
INFO  2021-02-15T18:25:21.956Z app ready
INFO  2021-02-15T18:25:21.957Z starting version 1.39.6
INFO  2021-02-15T18:25:21.957Z media access status granted granted
INFO  2021-02-15T18:25:21.979Z updateSchema:
  Current user_version: 21;
  Most recent db schema: 21;
  SQLite version: 3.30.1;
  SQLCipher version: 4.3.0 community;
  (deprecated) schema_version: 109;

INFO  2021-02-15T18:25:21.988Z Initializing BrowserWindow config: {"show":true,"width":1029,"height":735,"minWidth":680,"minHeight":550,"autoHideMenuBar":false,"backgroundColor":"#3a76f0","webPreferences":{"nodeIntegration":false,"nodeIntegrationInWorker":false,"contextIsolation":false,"preload":"[REDACTED]\\app.asar\\preload.js","nativeWindowOpen":true,"spellcheck":true,"backgroundThrottling":false},"icon":"[REDACTED]\\app.asar\\build\\icons\\win\\icon.ico","x":312,"y":122}
INFO  2021-02-15T18:25:22.107Z spellcheck: user locale: en-US
INFO  2021-02-15T18:25:22.107Z spellcheck: available spellchecker languages:  ["af","bg","ca","cs","cy","da","de","el","en-AU","en-CA","en-GB","en-US","es","es-419","es-AR","es-ES","es-MX","es-US","et","fa","fo","fr","he","hi","hr","hu","hy","id","it","ko","lt","lv","nb","nl","pl","pt-BR","pt-PT","ro","ru","sh","sk","sl","sq","sr","sv","ta","tg","tr","uk","vi"]
INFO  2021-02-15T18:25:22.107Z spellcheck: setting languages to:  ["en-US"]
INFO  2021-02-15T18:25:22.120Z Begin ensuring permissions
INFO  2021-02-15T18:25:22.128Z Ensuring file permissions for 2 files
INFO  2021-02-15T18:25:22.130Z Finish ensuring permissions in 9ms
INFO  2021-02-15T18:25:23.889Z x-attr dependency did not load successfully
INFO  2021-02-15T18:25:23.938Z preload complete
INFO  2021-02-15T18:25:24.282Z pre-main prep time: 2 ms
INFO  2021-02-15T18:25:24.688Z background page reloaded
INFO  2021-02-15T18:25:24.689Z environment: production
INFO  2021-02-15T18:25:24.870Z SQL channel job 1 (getItemById) succeeded in 181ms
INFO  2021-02-15T18:25:24.870Z Storage fetch
INFO  2021-02-15T18:25:24.894Z SQL channel job 2 (getAllItems) succeeded in 24ms
INFO  2021-02-15T18:25:24.913Z Starting background data migration. Target version: 10
INFO  2021-02-15T18:25:24.917Z GET https://textsecure-service.whispersystems.org/v1/config
INFO  2021-02-15T18:25:24.928Z ConversationController: starting initial fetch
INFO  2021-02-15T18:25:25.010Z SQL channel job 6 (getAllConversations) succeeded in 82ms
INFO  2021-02-15T18:25:25.013Z ConversationController: done with initial fetch
INFO  2021-02-15T18:25:25.013Z SQL channel job 10 (getRecentEmojis) succeeded in 84ms
INFO  2021-02-15T18:25:25.013Z SQL channel job 11 (getItemById) succeeded in 84ms
INFO  2021-02-15T18:25:25.013Z SQL channel job 12 (getItemById) succeeded in 84ms
INFO  2021-02-15T18:25:25.014Z SQL channel job 13 (getAllIdentityKeys) succeeded in 85ms
INFO  2021-02-15T18:25:25.014Z SignalProtocolStore: Finished caching identityKeys data
INFO  2021-02-15T18:25:25.014Z SQL channel job 14 (getAllSessions) succeeded in 85ms
INFO  2021-02-15T18:25:25.014Z SignalProtocolStore: Finished caching sessions data
INFO  2021-02-15T18:25:25.014Z SQL channel job 8 (getAllStickers) succeeded in 86ms
INFO  2021-02-15T18:25:25.014Z SQL channel job 9 (getRecentStickers) succeeded in 86ms
INFO  2021-02-15T18:25:25.014Z SQL channel job 7 (getAllStickerPacks) succeeded in 86ms
INFO  2021-02-15T18:25:25.017Z SignalProtocolStore: Finished caching preKeys data
INFO  2021-02-15T18:25:25.017Z SignalProtocolStore: Finished caching signedPreKeys data
INFO  2021-02-15T18:25:25.018Z checkForConflicts: starting...
INFO  2021-02-15T18:25:25.018Z checkForConflicts: complete!
INFO  2021-02-15T18:25:25.022Z Cleanup: starting...
INFO  2021-02-15T18:25:25.023Z Initializing network observer every 5000ms
INFO  2021-02-15T18:25:25.023Z Build expires:  2020-11-25T21:40:18.000Z
INFO  2021-02-15T18:25:25.024Z Cleanup: Found 0 messages for cleanup
INFO  2021-02-15T18:25:25.024Z Cleanup: complete
INFO  2021-02-15T18:25:25.024Z listening for registration events
INFO  2021-02-15T18:25:25.035Z windows/start: starting checks...
INFO  2021-02-15T18:25:25.036Z checkDownloadAndInstall: checking for update...
INFO  2021-02-15T18:25:25.044Z opening provisioning socket https://textsecure-service.whispersystems.org
INFO  2021-02-15T18:25:25.134Z SQL channel job 18 (getNextExpiringMessage) succeeded in 105ms
INFO  2021-02-15T18:25:25.135Z SQL channel job 19 (getNextTapToViewMessageToAgeOut) succeeded in 105ms
INFO  2021-02-15T18:25:25.145Z checkForUpdates: 1.39.6 is not newer; no new update available
ERROR 2021-02-15T18:25:25.517Z GET https://textsecure-service.whispersystems.org/v1/config 401 Error
ERROR 2021-02-15T18:25:25.518Z Top-level unhandled promise rejection: HTTPError: promiseAjax: error response; code: 401
    at makeHTTPError ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:389:15)
    at [REDACTED]\app.asar\ts\textsecure\WebAPI.js:354:24
Original stack:
Error
    at _outerAjax ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:384:21)
    at _ajax ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:532:20)
    at Object.getConfig ([REDACTED]\app.asar\ts\textsecure\WebAPI.js:594:31)
    at Object.exports.refreshRemoteConfig ([REDACTED]\app.asar\ts\RemoteConfig.js:34:36)
    at invokeFunc ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10359:23)
    at leadingEdge ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10369:26)
    at Object.debounced [as maybeRefreshRemoteConfig] ([REDACTED]\app.asar\node_modules\lodash\lodash.js:10436:20)
    at Object.initRemoteConfig ([REDACTED]\app.asar\ts\RemoteConfig.js:19:19)
    at file:///C:///Users/aaa/AppData/Local/Programs/signal-desktop/resources/app.asar/ts/background.js:463:36
INFO  2021-02-15T18:25:25.629Z provisioning socket open
INFO  2021-02-15T18:25:31.952Z Loaded this list of log files from logPath: log.log

mulder8387 picture mulder8387 on 15 Feb 2021

@mulder8387 Looking at that log, there are no errors that would explain what you're seeing. Generally, a white screen means that there are pretty serious low-level rendering problems wrong with your configuration - either your hardware, or software, or perhaps the way Desktop was installed. You should see a blue screen as the first thing when the window opens. But there aren't any errors in that log, so I would suggest hardware/software.

scottnonnenberg-signal picture scottnonnenberg-signal on 19 Feb 2021

@mulder8387 It would be helpful if you started Signal Desktop like @spikeia did, from Command Prompt, because we might get more errors that way, stuff that wouldn't make it into the log.

scottnonnenberg-signal picture scottnonnenberg-signal on 19 Feb 2021
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