Radarr: Movie profile not getting updated

[madvtak]

So I have noticed that when a movie gets downloaded and gets moved to its folder, the profile itself does not get updated.

Here is an example.

Manchester By the Sea was grabbed, as you can see in the screenshot

Here is the folder, as you can see its not missing.

So i click on the Update movie info and scan disk

and now its fixed!!

I'm guessing this is what this task is suppose to do right, maybe this is a known issue? (Sorry if it is)

[galli-leo]

Have you tried reloading the page? I think it's an error where a downloaded movie does not correctly tell the web UI it finished.

[madvtak]

This has been sitting here for maybe half the day, i noticed it in my Plex as a new movie. But i went to check Radarr it was still showing that it was missing. Before i posted this, ran the update for the latest build. No change.

[drafie]

I confirm the same issue - movies imported from disk sometimes show up as MISSING, despite the fact that they are present on the disk and were imported from the disk. I've verified that Radarr has access to the movie's directory.

Clicking the refresh button doesn't find the missing movie.

[diedrichg]

Same issue. File shows as downloaded but the Missing tag is still present.
Version 0.2.0.375

[onedr0p]

That movie doesn't show as downloaded..?

[drafie]

Here is the interesting thing about this - this particular movie has been downloaded multiple times by Radarr, renamed properly, moved into the directory and the old movie deleted.

Yet, it still shows 0B and Missing.

[onedr0p]

I think that is because of the bug with proper/repacks being downloaded when found. Does it happen with other releases?

[drafie]

@onedr0p Yes, same thing here. Again, it has download a few different copies. It has renamed them. Deleted the old one. I can confirm the file is within the directory.

[onedr0p]

What is the cutoff, can you attach a screenshot of your 'any' profile?

[drafie]

@onedr0p Sure, here you go.

[drafie]

Here is another example, this one I found some log lines for after the move was downloaded by Radarr.

17-3-8 12:21:01.7|Info|RefreshMovieService|Updating Info for A Monster Calls
17-3-8 12:21:02.2|Info|DiskScanService|Scanning disk for A Monster Calls
17-3-8 12:21:02.3|Info|DiskScanService|Completed scanning disk for A Monster Calls

[onedr0p]

A monster call looks good since you have your cutoff set to 1080p.

[galli-leo]

@drafie Can you open your nzbdrone database and tell me what the movie A Monster Calls has for MovieFileId? And if you can find A Monster Calls 2016 Bluray file in the MovieFiles table?

[galli-leo]

@drafie Also, more importantly, can you tell me what radarr version you are on?

[drafie]

@onedr0p I agree, but the problem is that it says it says its "Missing" and "0b" still.

@galli-leo Radarr Ver. 0.2.0.497 nightly

Database - I found A Monster Calls in the nzbdrone.db

Movies
ID: 5965
ImdbId: tt3416532
Title: A Monster Calls
MovieFileID: 6701
...
Status: 2
Monitored: 1
ProfileID: 1
LastInfoSync: 2017-03-08 18:21:02.0247752Z
Added: 2017-02-17 13:24:31.7472815Z

MovieFiles
ID: 164
MovieID: 5965
Quality: {
"quality": 7,
"revision": {
"version": 1,
"real": 0
}
}
Size: 3815150724
Date Added: 2017-03-08 18:05:29.451435Z
SceneName: A Monster Calls 2016 BRRip x264 1080p-NPW
MediaInfo: {
"videoCodec": "AVC",
"videoBitrate": 4050000,
"videoBitDepth": 8,
"width": 1920,
"height": 804,
"audioFormat": "AAC",
"audioBitrate": 635538,
"runTime": "01:48:25.5830000",
"audioStreamCount": 1,
"audioChannels": 2,
"audioChannelPositions": "3/2/0.1",
"audioChannelPositionsText": "Front: L C R, Side: L R, LFE",
"audioProfile": "LC",
"videoFps": 23.976,
"audioLanguages": "English",
"subtitles": "",
"scanType": "Progressive",
"schemaRevision": 3
}
ReleaseGroup: NPW
RelativePath: A Monster Calls (2016) Bluray-1080p.mp4
Edition: Null
Path: Null

Finally, I went and checked MovieFiles for ID 6701. It does not exist. There is a 6700 and 6702, but no 6701. Then I went back into Movies and found MovieFileID 164 and it is a completely different movie -
The Story of the Last Chrysanthemum ImdbID tt0032156.

[drafie]

@galli-leo

So, I checked Arrival. Movies.MovieFileID = 0.
Looking in MovieFiles, I found Arrival at MovieFiles.ID=6497
So, I manually edited Arrival so that Movies.MovieFileID = 6497.

Bingo. Now it shows as downloaded!

So I guess the bug here causes Movies.MovieFileID to reference the wrong or non-existent MovieFile.IDs.

[drafie]

@galli-leo on further investigation - I am finding different reasons that are causing movies to remain listed as Missing.

(1) MediaInfo fails to return a run-time length - .wmv and .mp4 files in particular.
(2) The folder name parsing by Radarr was incorrect in some case - resulting in only the last word being used, for instance using "Name (year)" instead of "The Movie Name (year)"
(3) Unable to parse movie info errors
(4) Incorrect IDs referenced in the Movies.MovieFileID

I have find quite a few that simply required a manual refresh of the disk and it locates the movies and marks them as downloaded and assigns a run-time. Shouldn't Radarr does this on its own when it runs the Updating Movies task? Is it skipping missing movies?

[galli-leo]

It should. Not sure why it wouldn't. Regarding the 2. one, could you post the folder names causing the issues. Regarding 4., I pushed a commit that should auto fix those and hopefully detect them before they happen. Also interested in folder names causing 3. Regarding 1., it should ignore that and simply skip the sample check, not sure what's happening there.

[galli-leo]

Also re 4., I have the exact same Code as sonarr, so I do not currently understand how it's happening. Watch out for "Movie is null for the file" error. If you see it and the movie does not correctly show downloaded, please tell me.

[drafie]

@galli-leo I will watch for "Move is null for the file" error.

RE: #2 - here are two of them, I will try and locate others.

\Toy Story 3 (2010) ...... \story
\Paper Covers Rock (2008) ..... \covers

RE# 1 - is there a way for me to call media info from command line? I am on windows. I could run it on some of these files and see exactly what it is returning.

[drafie]

@galli-leo I found it. mediainfo cli for windows. Also figure out why some other movies are marked missing.

(6) Runtimes do not match

RE (1) - I ran mediainfo locally and indeed some of these movies don't return a run-time so the problem is not with Radarr for some of them. .wmv and .mp4 in particular. These could just be bad files to begin with.

RE (6) - I turned on Debug information and scanned one of the problematic files - Africa (2013). Everything checked out with this movie and I could not figure out why Radarr would not pick it up. It looks like Radarr said, hey the file on disk is 58 minutes but its supposed to be 60 minutes - so I'm going to mark it as missing.

This could explain the problem - maybe we need something a little more verbose than "Missing" on the movie page or additional output in the standard logfile (not trace/debug) that indicates why it skiped a file on disk (runtime does not match, etc).

17-3-11 13:38:36.2|Debug|ImportDecisionMaker|Checking quality for this video file to make sure nothing mismatched.
17-3-11 13:38:36.2|Debug|ImportDecisionMaker|Quality (HDTV-1080p v1) of the file is different than the one we have (HDTV-720p v1)
17-3-11 13:38:36.2|Debug|FreeSpaceSpecification|Skipping free space check for existing episode
17-3-11 13:38:36.2|Debug|VideoFileInfoReader|Getting media info from \persipolis\movies\Africa (2013)\Africa.mkv
17-3-11 13:38:36.2|Debug|DetectSample|[\persipolis\movies\Africa (2013)\Africa.mkv] appears to be a sample. Runtime: 00:58:25.5890000 seconds. Expected at least: 4140 seconds
17-3-11 13:38:36.2|Debug|NotUnpackingSpecification|\persipolis\movies\Africa (2013)\Africa.mkv is in series folder, skipping unpacking check
17-3-11 13:38:36.2|Debug|ImportApprovedMovie|Decisions: 1

So it seems like Radarr said, hey this video file is 58 minutes but IMBDB says it should be 69 minutes.

edit: remove # so it didn't link this to other issues.

[galli-leo]

@drafie Regarding the Africa one, can you give me the TMDBId of that movie? For the sample runtime check I take the Runtime given on TMDB and divide it by five. Maybe the runtime on TMDB is just borked?

[galli-leo]

Yeah I found it. TMDB gives us 348 minutes as runtime.

[drafie]

Looking at the file I have, it looks like 58-60min is the legitimate runtime,.

[galli-leo]

In that case you should probably update the runtime on TMDB. Not much we can do if they have a five times longer runtime :/

[drafie]

@galli-leo If you go to the website it shows a 60 minute runtime, but the API is returning 348. Perhaps because its part of a mini-series and adding up all the run times to arrive at 348. Either way, this particular movie appears to be an edge case.

[galli-leo]

If you actually edit the movie it shows 348. interesting.

[TTLucian]

Couldn't import movie N:\Torrents\Complete\009_Torrents - L\REC.4.Apocalipsis.2014.1080p.BluRay.x264-JODER\rec.4.2014.1080p.x264-joder.mkv: Destination already exists [C:\Media\1 Movies\Movies - L\REC.4.Apocalipsis.2014.1080p.BluRay.x264-JODER\REC.4.Apocalipsis.2014.1080p.BluRay.x264-JODER.mkv]

System.IO.IOException: Destination already exists [C:\Media\1 Movies\Movies - L\REC.4.Apocalipsis.2014.1080p.BluRay.x264-JODER\REC.4.Apocalipsis.2014.1080p.BluRay.x264-JODER.mkv] at NzbDrone.Common.Disk.DiskTransferService.ClearTargetPath(String targetPath, Boolean overwrite) in C:\projects\radarr-usby1\src\NzbDrone.Common\Disk\DiskTransferService.cs:line 331 at NzbDrone.Common.Disk.DiskTransferService.TransferFile(String sourcePath, String targetPath, TransferMode mode, Boolean overwrite, DiskTransferVerificationMode verificationMode) in C:\projects\radarr-usby1\src\NzbDrone.Common\Disk\DiskTransferService.cs:line 244 at NzbDrone.Common.Disk.DiskTransferService.TransferFile(String sourcePath, String targetPath, TransferMode mode, Boolean overwrite, Boolean verified) in C:\projects\radarr-usby1\src\NzbDrone.Common\Disk\DiskTransferService.cs:line 183 at NzbDrone.Core.MediaFiles.MovieFileMovingService.TransferFile(MovieFile movieFile, Movie movie, String destinationFilePath, TransferMode mode) in C:\projects\radarr-usby1\src\NzbDrone.Core\MediaFiles\MovieFileMovingService.cs:line 120 at NzbDrone.Core.MediaFiles.MovieFileMovingService.CopyMovieFile(MovieFile movieFile, LocalMovie localMovie) in C:\projects\radarr-usby1\src\NzbDrone.Core\MediaFiles\MovieFileMovingService.cs:line 94 at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeMovieFile(MovieFile movieFile, LocalMovie localMovie, Boolean copyOnly) in C:\projects\radarr-usby1\src\NzbDrone.Core\MediaFiles\UpgradeMediaFileService.cs:line 69 at NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedMovie.Import(List1 decisions, Boolean newDownload, DownloadClientItem downloadClientItem, ImportMode importMode) in C:\projects\radarr-usby1\src\NzbDrone.Core\MediaFiles\EpisodeImport\ImportApprovedMovie.cs:line 106

This is happening after the movie gets downloaded.
"Rename Movies" and "Automatically Rename Folders" are enabled and set to "{Original Title}"
"Use Hardlinks instead of Copy" is enabled.
Folder and hardlink are created in target location but the movie doesn't get picked up as downloaded (shows as missing).
I have to manually edit movie, set correct path (to "{Original Title}" folder) and do a refresh (update movie info and scan disk).
Logs show the above warning.

[galli-leo]

@TTLucian That's fixed in the latest update, though you probably need to do a disk refresh.

[TTLucian]

@galli-leo Thanks. Seems to be working now!