Office-js: Outlook add-in OfficeOnline IE11: Office.context.mailbox.item.body.setAsync not work on IE11

Created on 12 Mar 2020 · 13Comments · Source: OfficeDev/office-js

var options = {coercionType: Office.CoercionType.Html};
Office.context.mailbox.item.body.setAsync("1234",  options, function (result) {
    console.log(result);
});

execute above code for ie11 outlook office365 online on add-in, it can't set any body to the mail invitation body.

Outlook fixed product bug

Source

hello-chenchen

Most helpful comment

Fix for this issue has been deployed now and should be available. Can you all please check if this issue is resolved for you? Thanks.

exextoc on 27 May 2020

❤1 🎉1

All 13 comments

Thank you for reporting this @hello-chenchen,

Assigning to @exextoc for investigation.

AlexJerabek on 12 Mar 2020

@hello-chenchen We tried to reproduce this in-house with IE11 and OWA. We are not able to reproduce this. We are able to set the body "1234" in the email.

Can you please share with us test account to try out this?
Can you please share console logs if there are any errors on it?

exextoc on 12 Mar 2020

catlog.mp4.zip
this is the video for how to reproduce this problem. And this is a problem for all the add-ins, as you can see that, i use the owa default add-in(My Templates), it still not work.

sorry i can't share my account to you, i think this is not the account problem, cause it worked well on the last week.
the logs is on the video, but there is no any errors on it.

My 2 ie11 have the same problem.
this is the one which i record the video.

this is the another one:

hello-chenchen on 13 Mar 2020

My account licenses

hello-chenchen on 13 Mar 2020

this is also happened on my other colleagues

hello-chenchen on 13 Mar 2020

Thanks for the reporting this issue. It has been put on our backlog. We unfortunately have no timelines to share at this point

exextoc on 13 Mar 2020

Our Team is also facing the similar issue where setAsync has stopped working out of nowhere.
To get around it I have replaced setAsync with prependAsync.
There is one catch though. prependAsync only works if body is getting updated for the first time. if you delete everything from body and tried to prepend again it will not work.
There needs to be at least one letter in the appointment body to work it correctly for subsequent updates.
One thing I have observed while debugging this issue is that Chrome returns <span><br></span> after clearing the body of an appointment whereas IE11 does not return anything and that might be causing the issue.