Octoprint: Updating OctoPrint from 1.3.10 to 1.4 fails "ImportError: No module named extern"

[battlezone]

What were you doing?

1. Update OctoPrint via settings -> Software update

Since I kept getting warnings about pip being outdated, I updated it to latest version but this made no difference.

What did you expect to happen?

I expected OctoPrint to update succesfully,

What happened instead?

OctoPrint failed to update. "ImportError: No module named extern"

Did the same happen when running OctoPrint in safe mode?

Same thing happens in safe mode.

Version of OctoPrint

1.3.10

Operating System running OctoPrint

OctoPi 0.14.0

Printer model & used firmware incl. version

P3Steel running on MKS Sbase, but N/A since not connected

Browser and version of browser, operating system running browser

Vivaldi 2.5.1525.40 on Windows 10

Link to octoprint.log

Octoprint.log https://pastebin.com/8fBdsi4U
Plugin_softwareupdate_console.log: https://pastebin.com/63L6Y9q8

Link to contents of terminal tab or serial.log

Serial log not enabled, terminal is empty

Link to contents of Javascript console in the browser

update console contains same information as Plugin_softwareupdate_console.log: https://pastebin.com/63L6Y9q8

Screenshot(s)/video(s) showing the problem:

I have read the FAQ.

[inajob]

My OctoPrint also occurred same error. My OctPrint is version 1.3.11.

[sam-jeffs]

Also having the same issue, from 1.3.11.

[Phr3d13]

Also having this issue. from 1.3.11 to 1.4.0

[foosel]

I need logs and environment information from all of you. If you are all on OctoPi 0.14 I suggest you make a backup and flash to a current version of OctoPi, I no longer support 0.14, it's simply too ancient by now.

Based on a quick google search it might be that ~/oprint/bin/pip install -U setuptools via SSH fixes whatever is broken here, but I don't know. The thing is, the issue arises in a third party dependency of OctoPrint, not OctoPrint itself, and on the officially supported environments (OctoPi 0.15 through 0.17, so all OctoPi releases of the past 2 years) I cannot reproduce this.

[inajob]

Oh, My environment is OctoPi 0.14.0. I'll upgrade. thank you @foosel !

[inajob]

@foosel I know only the way that re-install OctoPi. Is there the way to upgrade OctPi?

[foosel]

No, not really. Too many variables outside of our control. You might have success with an apt-get upgrade and a full rebuild of the virtual environment, but at that point you have to do the same effort of backup/restore that you'd have to do with a fresh flash anyhow.

Create a backup, flash a fresh OctoPi 0.17 on a card, run through first setup (wifi + wizard) and then restore your backup.

[capnkrunchy]

I was having this same issue attempting to upgrade to 1.4.0 from 1.3.10.

I fixed the issue by running the following commands:
sudo su
source OctoPrint/venv/bin/activate
pip install --upgrade --force-reinstall setuptools
and attempting to upgrade via the web interface again.

[foosel]

You definitely do not need the sudo su there and it will only cause issues down the road since you now modified files as super user which might no longer be modifiable as regular user due to that. Best run chmod -r pi.pi ~/oprint to fix the permissions again.

Activate and upgrade of setuptools as regular user should suffice.

I'm also closing this since everything points towards this issue being caused by outdated environments and that is outside of the control of OctoPrint.

[GitIssueBot]

This issue has been mentioned on OctoPrint Community Forum. There might be relevant details there:

https://community.octoprint.org/t/upgrade-from-1-3-10-to-1-4-0/17916/4

[mantisrobot]

I had the same issue upgrading from V1.3.9 to V1.4.0
This fixed install errors for me, from the terminal:
/home/pi/oprint/bin/python -m pip install --upgrade --force-reinstall setuptools

[54696d21]

I had to do to fix it
/home/pi/oprint/bin/python -m pip install --upgrade --force-reinstall pip

[u173487]

I had the same problem

/home/pi/oprint/bin/python -m pip install --upgrade --force-reinstall pip

Worked for me too. I suspect pip was not updating correctly until i ran this command.

` pi@octopi:~/.octoprint/logs $ /home/pi/oprint/bin/python -m pip install --upgrade --force-reinstall pip ^COperation cancelled by user You are using pip version 9.0.1, however version 20.1.1 is available. You should consider upgrading via the 'pip install --upgrade pip' command. pi@octopi:~/.octoprint/logs $ sudo !! sudo /home/pi/oprint/bin/python -m pip install --upgrade --force-reinstall pip Collecting pip Cache entry deserialization failed, entry ignored Downloading https://files.pythonhosted.org/packages/43/84/23ed6a1796480a6f1a2d38f2802901d078266bda38388954d01d3f2e821d/pip-20.1.1-py2.py3-none-any.whl (1.5MB) 100% |████████████████████████████████| 1.5MB 168kB/s Installing collected packages: pip Found existing installation: pip 9.0.1 Uninstalling pip-9.0.1: Successfully uninstalled pip-9.0.1 Successfully installed pip-20.1.1
Pip refused to upgrade from V9.0.1 to 22.1.1 until i ran this command