Live-share: Audio call did not work - seemed active, added people, no one mute, but no sound

[deborah-ufw]

Describe what happened:

System: Macbook Pro
VSCode: Latest as of April 29, 2020
OS Version: Mac OS Catalina 10.15.3
LiveShare: 1.0.2104
Language: js

Steps to Reproduce / Scenario:

1. Open LiveShare extension, invite collaborator, collaborator joins and is visible
2. Click on "Audio Call", start audio call with collaborator, collaborator is visible in audio call list
3. No one can hear any one else, click to check
   -- Macbook volume
   -- settings in the extension for microphone and speakers
   (are automatically set to Macbook internal, which is correct)
   -- click around on names in the extension audio call menu, no one is mute
   -- give up and file bug

Please attach logs to this issue:
attached as liveshare.zip
liveshare.zip

[daytonellwanger]

Sorry you're having trouble! You've hit all the usual debugging advice I'd give you (check the hardware config is correct. Check your collaborators have the audio extension. ...). So sounds like this may be a proper bug!

@jramsay should be able to help you out.

[deborah-ufw]

collaborators did have the extension :) we all were trying to mute and unmute ourselves to see if we could magically toggle it active. Thank you for the quick reply!

On Apr 30, 2020, at 7:36 PM, Dayton Ellwanger [e-mail] wrote:

Sorry you're having trouble! You've hit all the usual debugging advice I'd give you (check the hardware config is correct. Check your collaborators have the audio extension. ...). So sounds like this may be a proper bug!

@jramsay https://github.com/jramsay should be able to help you out.

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[kam193]

I have a similar problem - but only with me, second person in session can speak and I hear him, but he doesn't hear me. And in addition, I don't see VSCode in mac privacy settings, so it probably cannot get access to microphone, but there are no errors in logs, no pop-up to allow microphone or so.

[AmandaLutzTO]

Just tested with 10 students. I am on pc. Other pc users had no issue with audio. Only issue when students were on mac.

[br3ndonland]

I also have this issue on macOS Catalina. The extension needs to prompt macOS users for microphone permissions. Users would then grant access in macOS system preferences.

• macOS 10.15.5 (19F101)
• VSCode 1.46.0-insider (commit 9f89da69154ac6c99dfa7c82986e2df95b7bbe0b Date: 2020-06-08T22:10:59.393Z)
• VS Live Share 1.0.2274
• VS Live Share Audio 0.1.85

[jramsay]

We just released an update to the audio extension (v0.1.91) to the VS Code Marketplace that should address this issue. I'm going to close this and related items as fixed. Can you give it a go and let us know if it works for you? Thanks for all your help with this issue!

[deborah-ufw]

Wow, thank you!! Will file a new issue if there is still trouble. :D

On Sep 15, 2020, at 1:29 PM, jramsay [e-mail] wrote:

We just released an update to the audio extension (v0.1.91) to the VS Code Marketplace that should address this issue. I'm going to close this and related items as fixed. Can you give it a go and let us know if it works for you? Thanks for all your help with this issue!

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