Frontend: [NEST CAMERA] No image in more-info card on Safari

[move[bot]]

@TheCellMC commented on Jul 13, 2018, 2:13 PM UTC:

Home Assistant release with the issue:

0.73.1

Last working Home Assistant release (if known):
It used to work but I don't know exactly when.

Operating environment (Hass.io/Docker/Windows/etc.):

Hass.io on HassOS running on a Raspberry Pi 3b

Component/platform:

camera.nest

Description of problem:
Home Assistant loads a snapshot of my camera on the camera tile with no issue. However, when I press the tile to load the more-info card, at first I get a blank card and then an icon with a question mark appears.

I'm getting this issue on my Late 2012 iMac running macOS High Sierra 10.13.4 with Safari 11.1 and on my iPhone 6s running iOS 12.0 with Safari. However I don't run into this bug on Chrome on the same iMac.

Problem-relevant configuration.yaml entries and (fill out even if it seems unimportant):

nest:
  client_id: REVOKED
  client_secret: REVOKED

Log:
When I clink on my camera to get the more-info card, this is what I get in my Safari console:

[Error] Failed to load resource

Additional information:
Here is a screenshot of my camera tile:

And here is a screenshot of the more-info card which does not load:

This issue was moved by balloob from home-assistant/home-assistant#15452.

[move[bot]]

@awarecan commented on Jul 13, 2018, 10:45 PM UTC:

Any browser console log (F12)?

[move[bot]]

@TheCellMC commented on Jul 14, 2018, 7:00 AM UTC:

Here's the full Safari browser console log:

[Log] Loaded CustomUI 20180602 (data:text/javascript;charset=utf-8,%2F…%0A, line 27)
[Error] Unhandled Promise Rejection: [object Object]
    (anonymous function)
    promiseReactionJob
[Error] Failed to load resource
[Error] Unhandled Promise Rejection: [object Object]
    (anonymous function)
    promiseReactionJob
[Error] Failed to load resource
[Error] Failed to load resource
[Error] Failed to load resource
[Error] Unhandled Promise Rejection: [object Object]
    (anonymous function)
    promiseReactionJob

This error appears when I open the more-info card:
[Error] Failed to load resource

[move[bot]]

@awarecan commented on Jul 14, 2018, 7:45 AM UTC:

Are you using CustomUI from andrey-git ?

[move[bot]]

@TheCellMC commented on Jul 14, 2018, 9:09 AM UTC:

Yes, I am using his CustomUI.
I’ve just discovered that my Nest Cam more-info cards load in the Home Assistant iOS app but not in Safari on the same device.

[balloob]

Please remove all custom UI and check if it still occurs.

[TheCellMC]

I've removed all custom UI and I can confirm that the issue still occurs on 75.1

[TheCellMC]

This issue still hasn’t been fixed in 0.76.0.

[Kanishkaz]

I've got the same issue on 0.76. My cameras are setup using the generic platform.

[cgarwood]

For those of you still having this issue, could you post some additional screenshots or copy/pastes of the errors from your browsers dev console? Does anyone have both a Nest cam and another type of camera that could confirm if its all cameras or only the Nest ones having this issue?

[bymem]

I'm actually pretty sure that's is the same probem i have had the problem since about v.60 and have had an issue registrereted since then, still haven't gotten the help and/or fixed the problem #2000

I have the foscam, instead of nest.

Screens:

errors from the dev console:
[Error] The operation couldn’t be completed. ( error 0.)
[Error] Cannot load .
[Error] The operation couldn’t be completed. ( error 0.)
[Error] Cannot load .
[Error] The operation couldn’t be completed. ( error 0.)
[Error] Cannot load .

I'm open for a teamviewer session or something like that, so the error can bee seen firsthand or something like that.

[bymem]

It’s really nice to have this bug present in now almost about 40 releases without any response at all.

[jgarec]

Hi,

Seems to be related to service workers.
A workaround :

• safari > preferences > Advanced > show develop menu in menu bar
  then
• Develop > Experimental features > uncheck serviceworkers
  restart safari

It should now work...

[jgarec]

Works fine with latest version of Safari tech preview (73). Service workers is no longer an "experimental feature".

https://developer.apple.com/safari/technology-preview/release-notes/ (see release 72)

Service Workers
Fixed updating a service worker during a navigation load sometimes causing the load to fail

[bymem]

Yes that seems to do the "trick" but well thats not a fix for the iOs version which completly the same problem. both in the webapp and in the "normal" app.

[TheCellMC]

@jgarec that solved the issue for me. Thanks for you help.
For iOS the same setting exists in Settings > Safari > Advanced > Experimental features and turn off ServiceWorkers.

[iantrich]

Closing as this looks to be resolved now

[bymem]

But still does not fix the problem in the webapp, as this is just a "workaround"