Facebook-for-woocommerce: Facebook upgrade crashes

[snowloversglobal]

I have just updated the Facebook plugin and when I click to reconnect it comes up with a error try refreshing your page. Any word on a patch or fix for this?

[raejin]

I'm also running into this issue, there is very little log which suggests how to fix this issue.

[srpf]

I have this issue too.

[PrintedInWood]

I have the same issue. I have also had an issue where I get through to configure it, and then it tells me my advertising maximum has been reached so I should make a payment to fix this before I can continue. My account is at £0 at the moment as I haven't been advertising!

[lgfogle]

Hey @snowloversglobal, @raejin, @srpf, and @PrintedInWood,

Thanks for letting us know about this problem! I'm sorry about these reconnection issues - we reported these to Facebook last week and they have released an update (not to the plugin, but to the connection wizard on Facebook's end) that should resolve this problem.

Could you please try connecting again and let me know if you're still encountering this issue?

Thank you!
Lindsey

[raejin]

@lgfogle
The issue is fixed now. Appreciate the update!

[PrintedInWood]

Hi Lindsey,
I tried again and I’m still getting the same issue
Thanks,
Liz

Find us at Printed In Wood
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From: Lindsey Fogle
Sent: 03 August 2020 16:37
To: facebookincubator/facebook-for-woocommerce
Cc: PrintedInWood; Mention
Subject: Re: [facebookincubator/facebook-for-woocommerce] Facebook upgradecrashes (#1443)

Hey @snowloversglobal, @raejin, @srpf, and @PrintedInWood,
Thanks for letting us know about this problem! I'm sorry about these reconnection issues - we reported these to Facebook last week and they have released an update (not to the plugin, but to the connection wizard on Facebook's end) that should resolve this problem.
Could you please try connecting again and let me know if you're still encountering this issue?
Thank you!
Lindsey
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[snowloversglobal]

Hi Lindsay. Sorry to saw. This has not fixed the issue.

Peter Hosking

Sent from my iPhone

On 4 Aug 2020, at 1:37 am, Lindsey Fogle [e-mail] wrote:


Hey @snowloversglobal, @raejin, @srpf, and @PrintedInWood,

Thanks for letting us know about this problem! I'm sorry about these reconnection issues - we reported these to Facebook last week and they have released an update (not to the plugin, but to the connection wizard on Facebook's end) that should resolve this problem.

Could you please try connecting again and let me know if you're still encountering this issue?

Thank you!
Lindsey

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You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub, or unsubscribe.

[lgfogle]

Hey @PrintedInWood and @snowloversglobal,

The Facebook team has released more fixes on their end that may resolve this issue - could you please try again and let me know if that works? There are a few pending problems that they are still working hard to address, but wanted to see if the work they've already done has fixed the particular problem that was blocking your connection.

Thank you!
Lindsey

[PrintedInWood]

Hi Lindsey,
Yes, it has all been setup now. Thanks for the follow up!
Kind regards
Liz

Find us at Printed In Wood
Follow us on Facebook

From: Lindsey Fogle
Sent: 14 August 2020 16:50
To: facebookincubator/facebook-for-woocommerce
Cc: PrintedInWood; Mention
Subject: Re: [facebookincubator/facebook-for-woocommerce] Facebook upgradecrashes (#1443)

Hey @PrintedInWood and @snowloversglobal,
The Facebook team has released more fixes on their end that may resolve this issue - could you please try again and let me know if that works? There are a few pending problems that they are still working hard to address, but wanted to see if the work they've already done has fixed the particular problem that was blocking your connection.
Thank you!
Lindsey
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You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub, or unsubscribe.

[lgfogle]

Great news, @PrintedInWood! Thanks for your patience.

@snowloversglobal, I'm going to close this issue, but could you please respond here if you're still seeing connection errors? I can then reopen the issue and continue troubleshooting.

Thanks everyone!