Facebook-for-woocommerce: variant_label and variant_value is missing

[shtefcs]

Hi there,

For last 10 days I am trying to fix this error.

Anyone know why is this missing ?

[jieminz22]

Automated Support Message

Hello,

Thanks for your interest in our plugin! Our developer team tries to provide personal support on GitHub whenever possible.

If you have a feature request or feedback for the developers, reply with Feature Request or Feedback.
If you are a developer or have a question for the developers related to code, reply with Developer Question.
If you are running ads with us, reply with Advertiser.

If you have encountered a bug or a problem with the plugin, keep reading for information that can help you resolve the issue yourself or provide us details we need to help you.

Search Existing Issues

First, please search our issues to see if your problem has been reported before.
There may already be a workaround or a solution to your problem. You can use the search bar near the top of our issues page. Be sure to search both _open_ and _closed_ issues.
If you do find a similar issue, leave a comment on that issue instead of creating a new one. Your comment helps us prioritize which existing issues are important and urgent.

Common Resolution Methods

If you are experiencing a problem or bug and have not found any similar issue, please try the following:

• Upgrade to the latest version of the plugin
• Try to Resync products using the button on the plugin config page
• Reset the plugin by selecting Reconfigure > Advanced Options > Delete, and setting up this plugin again
• Try deactivating other plugins that you think may be interfering, then reset and set up again

Necessary Information

If the above steps did not help, please provide the following information in your next comment in order for us to debug your problem:

• WooCommerce version
• WordPress version
• Plugin version (please note: we only support up-to-date versions of the plugin)
• A screenshot of where you see the problem (for example: if it is on Facebook, provide a screenshot of Facebook, if it is on WooCommerce, provide a screenshot of WooCommerce. You can provide multiple screenshots if the problem relates to different screens.)
• The URL of your website
• The URL of your Facebook Page
• The URL(s) of where you took your screenshot(s)
• If applicable, detailed steps you took in order to see the problem

Please include Debug Ready in your reply so our automated system can note your issue for manual review. Please be aware that due to a high volume of issues, we may not be able to respond immediately.

Response Time

We prioritize issues with the tags Advertiser or Multiple Reports.
For issues that have the tags Debug Ready, Feature Request or Developer Question, we aim to respond within 30 days.

If you have not responded to our automated message or if you have not made a pull request within 30 days, we may close the request. If a Feature Request is inactive (without new requests, messages or pull requests) for 6 months, we may close it.

Please note that we are not always able to provide support for issues related to interaction from other plugins with this plugin or related to the Facebook advertising interface. To get support related to Facebook ads, try visiting the Facebook Ads Help Center.

For more information on our response times, visit Facebook Support on GitHub.

Thank you,
The Facebook Dev Team

[faycan]

Hi there,
similare problem here variant_value and variant_label ? no idea what to do
Regards & Thx

[shtefcs]

Developer Question

[shtefcs]

Advertiser

[zwkaarten]

Hi,

I'm facing the same issue. Have you managed to fix it?

Thanks in advance!

[FlairTrade]

Have been dealing with this same issue for months starting with #350 and it has never resolved. The variant issue has been added to the problem. variant_value, variant_label, google_product_category are all flagged as "Some products or properties have issues that might lower your catalog quality:"

[cityforcegroup]

I have exactly the same issue and haven't been able to resolve this. After my product catalog was loaded into my Facebook Business Manager, the Catalogs Product Data Sources shows the same WARNINGS that my product is missing: variant_value, variant_label, google_product_category.

The Wordpress WooCommerce product settings do not include these fields so the data for these fields will probably never transfer over to the Facebook catalog.

Since so many of us are having the same issue, I hope the developer of the Facebook for WooCommerce plugin will fix this or explain how we can work around it.

[auludag]

any update on this

[MakarandMane]

Have been dealing with this same issue for months starting with #350 and it has never resolved. The variant issue has been added to the problem. variant_value, variant_label, google_product_category are all flagged as "Some products or properties have issues that might lower your catalog quality:"

Facing same issue. Any solution or can we use any alternative plugin instead of this?

[lgfogle]

Hey there! 👋

Lindsey here, from the SkyVerge product team! We recently took over development and support for the Facebook for WooCommerce extension.

In our recent 1.10 releases, we've fixed many issues impacting the store connection, pixel tracking, and product sync. Could you please update to the latest version of Facebook for WooCommerce and see if that resolves this issue?

If not, could you please contact our support team or open a new issue here? We'd be happy to help troubleshoot further with you.

Thank you!

[virajsoni06]

@lgfogle The issues still persists in 1.10.2

[andriuha777]

@lgfogle The issues still persists in 1.11.2.
Did anyone find a way to fix it? Thanks

[mauzilla]

A little crazy that a bug like this has been running for 2 years. The specified products also do not show up in Facebook. This should surely be resolved by now?

[santiagodemierre]

@lgfogle
This issue is still going, could you please update if you guys are still developping this or who we should contact?
Thanks

Google_category is missing, variable_price and label too.
Thanks

Hey there!

Lindsey here, from the SkyVerge product team! We recently took over development and support for the Facebook for WooCommerce extension.

In our recent 1.10 releases, we've fixed many issues impacting the store connection, pixel tracking, and product sync. Could you please update to the latest version of Facebook for WooCommerce and see if that resolves this issue?

If not, could you please contact our support team or open a new issue here? We'd be happy to help troubleshoot further with you.

Thank you!

[the-old-one]

@lgfogle Still the issue in 1.11.4

[jwit]

Commenting on the two year anniversary of this bug.

Feature Request
Feedback
Developer Question
Advertiser

[tatebreswick]

Looks like I'm late to the party. But I am experiencing this bug with Big Commerce