Facebook-for-woocommerce: your shop is being processed.. facebook

[sfconcas]

Hi,

I have installed the facebook plugin on Wordpress and after 24hrs, nothing happened. so I followed the instructions and deleted it and re installed. now it's been few hours and nothing yet.

https://www.facebook.com/pg/JSLaserCraft

the above is my shop page

Could you please help me?

Regards,
Simon

[mashut]

I have the same problem:
https://www.facebook.com/pg/arstone.eu/shop/

[sfconcas]

then we are on the same boat I guess. how long is it been for you?

[mashut]

More then 48 hours. Hope the support will be quick enough.

[sfconcas]

oh wow, then quite a long time. Did you contact anyone? I opened this ticket but I don't really know who else i should contact :( It's been over 24hrs for me

[dmitridr]

Thanks for reporting this. We see a build of of shops pending review and are investigating the cause. More updates soon.

[sfconcas]

Thank you so much, I hope you guys can find the reason and help me to get this fixed soon.

On 4 Jun 2018, at 22:50, Dmitri D <[email protected][e-mail]> wrote:

Thanks for reporting this. We see a build of of shops pending review and are investigating the cause. More updates soon.

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[dmitridr]

@sfconcas I see you have recreated your shop a lot recently. Could you recreate it one more time then wait 48 hours or so? Each time you recreate the shop, the merchant review process will reset.

@mashut please try recreating your shop via a reset of the extension, this can be done by going to reconfigure > advanced options > delete and setting up again. The original cause should be fixed, so review should work this time.

[dmitridr]

It can take up to 48 hours for review to complete.

[sfconcas]

Hi,

thank you very much for taking the time to reply. I have done it already twice. so does it reset the time once you recreate the shop? I done it again this afternoon. Today Have done it twice already. Should I then wait?

Regards,
Simon

[sfconcas]

@dmitridr
Hi,

I checked again today, now it's been 24hrs, anyway you guys can check on it and see what's going on. I have installed it already a few times. Is there perhaps something you can do on your side? Any help would be very much appreciated. Thank you so so much

[mashut]

I have the same situation. The reset and still processing. Please help!

[sfconcas]

@dmitridr

Guys thank you so much, the shop is now live but all the items are out of stock, any idea on how to fix this?

Thank you so much

[dmitridr]

Hey all,

Both your shops have finished review and have been approved. For the out of stock issue, see #523
You should be able to solve it with a force resync, and if not the shops team is working on a fix that should be live within 24 hrs, if it is not already.

[dmitridr]

@sfconcas @mashut Thanks again for reporting this. Because of your report, the shops team was able to fix the issue for ~400 shops in total.

[mashut]

Thank you so much for your quick help!

[sfconcas]

@dmitridr

Thank you so much for approving the shop. I have forced re sync a few times today and nothing happened. a few hours ago I added a few listings through wp and I saw them appearing on facebook shop and they were actually fine, ( those new listings I mean) then I run new forced re sync and the new listings disappeared, so now I am just adding the last 5 listings on my wp shop jslasercraft.co.uk I am gonna force another re sync, though for some reason doesn't want to add all the listings to facebook shop, but I will do it anyway and hope for the best. Hop you guys can give us un update. You have no idea how helpful you are, THANK YOU SO MUCH

[dmitridr]

Glad we could help! Let's discuss more about the other issue in #523. I'll give an update there when I hear back from the shops team.