Facebook-for-woocommerce: Purchase Pixel stopped firing

[CTCOC]

Not sure if anybody else is having this issue but our purchase pixel stopped firing. All our other events are firing properly except for the purchase one, which had been working fine for some time.

[jieminz22]

Hi,

Which version of the extension are you using?

Also, in order for us to confirm the problem, I would recommend you install the Pixel Helper extension for chrome, and try doing a test purchase on your own site (maybe with a hidden product) and observe to see if the Purchase event fires. If that's true, it's probably an issue with our plugin. And we can dig in further.

Thanks.

[aquezada]

Hi, Nor is it giving me "purchase" results since the last update, I have reviewed from "Pixel Helper extension"

[jieminz22]

Hi,

Are you using the latest version of our extension? If not please try the latest one. We've seen this issue before with earlier versions but have fixed it (#227).

[dmitridr]

@aquezada you are using v1.7.11? Could you go into details about the configuration of your purchase flow so we can test it on our own test servers? (Stripe? Paypal? etc.)

As Jiemin said, we had big problems with purchase not appearing before v1.7.8 but those should be fixed.

[aquezada]

Infinites thanks!! I work with 1.7.11 :)

I was testing with 1.7.5! sorry!

[dmitridr]

Great, thanks for confirming! Really glad we don't have another bug here.

@CTCOC upgrading to 1.7.11 should fix your issue as well. If you can confirm, I'll close the issue.