Zigbee2mqtt: "interview_failed" when pairing Xiaomi MFKZQ01LM cube

Created on 18 Dec 2019 · 12Comments · Source: Koenkk/zigbee2mqtt

Bug Report

What happened

Pairing of a Xiaomi Cube MFKZQ01LM fails with "interview_failed". Pairing of another new device is succesful.

What I tried

-clear entries of new device in devices.yaml & database.db
-upgrade 1.7.1 to 1.8.0-dev

What did you expect to happen

to pair with "interview succesful", as the device is on the supported devices list (MFKZQ01LM)

Debug Info

zigbee2mqtt version: 1.7.1 / 1.8.0-dev
CC2531 firmware version: 20190608

part of regular logfile below, Complete DEBUG=* npm start log on pastebin (Look for device 0x00158d0002a6f82e)
.

info 2019-12-17 18:11:51: Device '0x00158d0002a6f82e' joined
info 2019-12-17 18:11:51: MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"device_connected","message":{"friendly_name":"0x00158d0002a6f82e"}}'
info 2019-12-17 18:11:51: Starting interview of '0x00158d0002a6f82e'
info 2019-12-17 18:11:51: MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"pairing","message":"interview_started","meta":{"friendly_name":"0x00158d0002a6f82e"}}'
error 2019-12-17 18:13:11: Failed to interview '0x00158d0002a6f82e', device has not successfully been paired
info 2019-12-17 18:13:11: MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"pairing","message":"interview_failed","meta":{"friendly_name":"0x00158d0002a6f82e"}}'
info 2019-12-17 18:51:06: MQTT publish: topic 'zigbee2mqtt/ikea-wall-zolder', payload '{"state":"OFF","linkquality":26}'
info 2019-12-17 18:58:03: MQTT publish: topic 'zigbee2mqtt/ikea-wall-zolder2', payload '{"state":"OFF","linkquality":23}'
info 2019-12-17 19:51:06: MQTT publish: topic 'zigbee2mqtt/ikea-wall-zolder', payload '{"state":"OFF","linkquality":23}'
info 2019-12-17 19:58:03: MQTT publish: topic 'zigbee2mqtt/ikea-wall-zolder2', payload '{"state":"OFF","linkquality":23}'
info 2019-12-17 20:29:38: Device '0x000b3cfffefcca55' joined
info 2019-12-17 20:29:38: MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"device_connected","message":{"friendly_name":"0x000b3cfffefcca55"}}'
info 2019-12-17 20:29:38: Starting interview of '0x000b3cfffefcca55'
info 2019-12-17 20:29:38: MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"pairing","message":"interview_started","meta":{"friendly_name":"0x000b3cfffefcca55"}}'
info 2019-12-17 20:30:29: Successfully interviewed '0x000b3cfffefcca55', device has successfully been paired
info 2019-12-17 20:30:29: Device '0x000b3cfffefcca55' is supported, identified as: IKEA TRADFRI control outlet (E1603/E1702)
info 2019-12-17 20:30:29: MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"pairing","message":"interview_successful","meta":{"friendly_name":"0x000b3cfffefcca55","model":"E1603/E1702","vendor":"IKEA","description":"TRADFRI control outlet","supported":true}}'
info 2019-12-17 20:30:29: Configuring '0x000b3cfffefcca55'
info 2019-12-17 20:30:29: Succesfully configured '0x000b3cfffefcca55'
info 2019-12-17 20:31:49: Starting interview of '0x00158d0002a6f82e'
info 2019-12-17 20:31:49: MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"pairing","message":"interview_started","meta":{"friendly_name":"0x00158d0002a6f82e"}}'
error 2019-12-17 20:33:09: Failed to interview '0x00158d0002a6f82e', device has not successfully been paired
info 2019-12-17 20:33:09: MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"pairing","message":"interview_failed","meta":{"friendly_name":"0x00158d0002a6f82e"}}'

stale

Source

beodegit

👀1

Most helpful comment

I confirm that pairing the cube is a bit tricky.
What is working for me is pressing the reset Button every 2-3 sec AFTER you start the repair process.
You should:

hold reset for 5 sec
the pairing should start
now quick press the reset every 2-3

This should get it done. Or at least, it works in my case.

mr2c12 on 20 Dec 2019

👍14 🚀3 ❤3 😄1

All 12 comments

Did you try repairing it once more? (by resetting it)

Koenkk on 19 Dec 2019

I tried repairing it with short press and long (>5s) press and both seem to trigger repairing the same way, but after 6 times 'node descriptor request failed' and 2 times 'active endpoints request failed' pairing stops.

beodegit on 19 Dec 2019

I confirm that pairing the cube is a bit tricky.
What is working for me is pressing the reset Button every 2-3 sec AFTER you start the repair process.
You should:

hold reset for 5 sec
the pairing should start
now quick press the reset every 2-3

This should get it done. Or at least, it works in my case.

mr2c12 on 20 Dec 2019

👍14 🚀3 ❤3 😄1

Amazing, that worked in my case too:

info 2019-12-20 07:59:24: Successfully interviewed '0x00158d0002a6f82e', device has successfully been paired

@Koenkk can you maybe add this info to the Cube's device page?

Thanks!

beodegit on 20 Dec 2019

I have to confirm, was not able to pair the cube in 1.9.0 the quick press trick after reset worked for me.

jiri-jirus on 25 Jan 2020

I think you will need to hold the reset button a little bit longer, until the blinking goes off, on zigbee2mqtt 1.9.0 dev I've managed to successfully pair it with this. Quick press trick shouldn't be needed.

Koenkk on 25 Jan 2020

good to know!

jiri-jirus on 26 Jan 2020

I am encountering a similar issue, @Koenkk :

It seemed like I was close to connecting correctly, but after a few seconds, the Aquara Cube disconnected:

Device '0x00EXAMPLE' joined
MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"device_connected","message":{"friendly_name":"0x00EXAMPLE"}}'
Starting interview of '0x00EXAMPLE'
MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"pairing","message":"interview_started","meta":{"friendly_name":"0x00EXAMPLE"}}'
MQTT publish: topic 'homeassistant/sensor/0x00EXAMPLE/action/config', payload '{"icon":"mdi:gesture-double-tap","value_template":"{{ value_json.action }}","state_topic":"zigbee2mqtt/0x00EXAMPLE","json_attributes_topic":"zigbee2mqtt/0x00EXAMPLE","name":"0x00EXAMPLE_action","unique_id":"0x00EXAMPLE_action_zigbee2mqtt","device":{"identifiers":["zigbee2mqtt_0x00EXAMPLE"],"name":"0x00EXAMPLE","sw_version":"Zigbee2mqtt 1.8.0","model":"Mi/Aqara smart home cube (MFKZQ01LM)","manufacturer":"Xiaomi"},"availability_topic":"zigbee2mqtt/bridge/state"}'
MQTT publish: topic 'homeassistant/sensor/0x00EXAMPLE/battery/config', payload '{"unit_of_measurement":"%","device_class":"battery","value_template":"{{ value_json.battery }}","state_topic":"zigbee2mqtt/0x00EXAMPLE","json_attributes_topic":"zigbee2mqtt/0x00EXAMPLE","name":"0x00EXAMPLE_battery","unique_id":"0x00EXAMPLE_battery_zigbee2mqtt","device":{"identifiers":["zigbee2mqtt_0x00EXAMPLE"],"name":"0x00EXAMPLE","sw_version":"Zigbee2mqtt 1.8.0","model":"Mi/Aqara smart home cube (MFKZQ01LM)","manufacturer":"Xiaomi"},"availability_topic":"zigbee2mqtt/bridge/state"}'
MQTT publish: topic 'homeassistant/sensor/0x00EXAMPLE/linkquality/config', payload '{"unit_of_measurement":"-","value_template":"{{ value_json.linkquality }}","state_topic":"zigbee2mqtt/0x00EXAMPLE","json_attributes_topic":"zigbee2mqtt/0x00EXAMPLE","name":"0x00EXAMPLE_linkquality","unique_id":"0x00EXAMPLE_linkquality_zigbee2mqtt","device":{"identifiers":["zigbee2mqtt_0x00EXAMPLE"],"name":"0x00EXAMPLE","sw_version":"Zigbee2mqtt 1.8.0","model":"Mi/Aqara smart home cube (MFKZQ01LM)","manufacturer":"Xiaomi"},"availability_topic":"zigbee2mqtt/bridge/state"}'
MQTT publish: topic 'zigbee2mqtt/0x00EXAMPLE', payload '{"battery":68,"voltage":2945,"linkquality":57}'
Device '0x00EXAMPLE' left the network
MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"device_removed","message":"left_network","meta":{"friendly_name":"0x00EXAMPLE"}}'

Later, it did not pair succesfully:

Starting interview of '0x00EXAMPLE'
MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"pairing","message":"interview_started","meta":{"friendly_name":"0x00EXAMPLE"}}'
Failed to interview '0x00EXAMPLE', device has not successfully been paired
MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"type":"pairing","message":"interview_failed","meta":{"friendly_name":"0x00EXAMPLE"}}'

I can no longer get it to produce anything from the Cube in the log (I have tried to long-press as written in the documentation, as well as @mr2c12's suggestion https://github.com/Koenkk/zigbee2mqtt/issues/2559#issuecomment-567811985 ). Other zigbee devices work.

kristianrl on 5 Feb 2020

@kristianrl https://www.zigbee2mqtt.io/information/FAQ.html#why-does-my-device-not-or-fail-to-pair (especially battery; try replacing or disconnecting it for some time).

Koenkk on 5 Feb 2020

@kristianrl https://www.zigbee2mqtt.io/information/FAQ.html#why-does-my-device-not-or-fail-to-pair (especially battery; try replacing or disconnecting it for some time).

I had already tried those suggestions (as well as restarting the Docker instance), but it seemed like a physical restart of the server running Docker solved the issue.

kristianrl on 11 Feb 2020

I can add a 'metoo' to this. Possibly because of low battery (reports 74 now) but after a rebuild of my server I could not get this device to pair (was paired fine previous to that). I can now report pressing reset for 5 secs (the LED flashes) then waiting 2 seconds and re-pressing the button briefly allowed it to pair. I didn't try with non dev version.

errors:
zigbee2mqtt:error 2020-02-15 13:54:06: Failed to interview
device has not successfully been paired

versions:
Version of Zigbee2Mqtt: 1.10.0-dev
Coordinator version: 20190608

zorruno on 15 Feb 2020

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.