Woocommerce-ios: Stats: Sync'ing Issue

[jleandroperez]

Details:

We've got reports of empty stats in the Open Beta build (WCiOS 0.8). Let's analyze if this is a missing sync call, or we've got a parsing glitch.

(Thanks in advance!!!)

[bummytime]

Thanks for capturing this @jleandroperez! _May_ be related to #322

[juliaamosova]

Issue reported as well in:

• 1489413-zen
• 1497092-zen
• 1497091-zen

[jleandroperez]

Thank you @juliaamosova !!!

[bummytime]

Two quick notes:

1. 360 was merged which should help address this problem for some users

2. For the remaining users seeing this issue, there _may_ be a conflict with a custom order status plugin (which causes the sites/$siteID/stats/orders endpoint to return no order stats data even if there are recent orders with custom status) We are still trying to determine IF this assumption is correct and also what the exact plugin is

[bummytime]

Another update:

There is a 3rd group of no-stats users where this could be Jetpack sync problem. The wpcom/v2/sites/$siteID/stats/orders endpoint runs on WordPress.com and uses synced data (aka they don't communicate with the JP site directly).

Still looking into this...

[bummytime]

Moar updates:

🚫 1497092-zen: The user has a paid plug-in that is mutating the order status in a way that is affecting stats: WooCommerce Order Status & Actions Manager. Still investigating (leaving the issue open because of this).

✅ 1489413-zen: Doing a full Jetpack re-sync fixed the issue - no code changes needed. Hopefully this is just a one-off! 🤞 🤞

✅ 1497091-zen: The app was not loading dashboard data initially — fixed in #360

[bummytime]

@juliaamosova any updates on 1497092-zen? Did the full Jetpack sync fix the problem?

[juliaamosova]

@bummytime yes, Jetpack resync partially fixed the issue - there is data now on the dashboard but it doesn't match the reports in WooCommerce. So far I asked this user to wait for an update and let us know if that resolves the issue. Not sure what else we can do at this moment. This seems to be a separate issue from this one though where no data was syncing at all - this is resolved.

[bummytime]

@juliaamosova Thanks for the update!

there is data now on the dashboard but it doesn't match the reports in WooCommerce. ... This seems to be a separate issue from this one though where no data was syncing at all - this is resolved.

Understood. I agree that this is probably not a sync'ing issue, so I am going to close this issue for now.

As you gather more information around the incorrect graphs for this ticket, would you mind opening a new issue specific to that?

Thank you for all your efforts around this! 😄

[juliaamosova]

As you gather more information around the incorrect graphs for this ticket, would you mind opening a new issue specific to that?

Sure thing and thanks @bummytime!