Web-stories-wp: TypeError: undefined is not an object (evaluating 'e.getLength')

[peyanski]

TypeError: undefined is not an object (evaluating 'e.getLength')
in kH
in Unknown
in Dm
in Unknown
in OH
in TH
in div
in layout__Area
in section
in layout__Editor
in RH
in Unknown
in RN
in Unknown
in Ce
in Unknown
in RL
in Unknown
in sT
in Unknown
in oM
in Unknown
in bs
in Unknown
in xA
in Unknown
in Qc
in Unknown
in $l
in QN
in Se
in te
in NH
in v

[ernee]

@peyanski thanks for reporting!

1) Could you tell us the last action you took before the error occurred?

2) Can you recreate the error and share any screenshots of the issue or browser console errors?

[ernee]

@peyanski I'm following up on your issue to see if you were able to make the checks above?

Providing your version of WordPress or your Site Health Information could be helpful too.

[ernee]

Hi @peyanski ! just another quick follow up. Have you tried the latest Beta 2 available for download on the website? If you have a chance, could you try it and let us know if this issue persists? thank you!

[peyanski]

Hi, I tried the beta 2, but I return back the beta 1 as some of the slides were missing after the update. I faced the reported issue only once and never managed to reproduce it again

Sent from my iPhone

On 1 Sep 2020, at 22:09, Renee Johnson [e-mail] wrote:


Hi @peyanski ! just another quick follow up. Have you tried the latest Beta 2 available for download on the website? If you have a chance, could you try it and let us know if this issue persists? thank you!

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[ernee]

@peyanski thanks so much for this information!

1) Could you tell us if you were using one of the pre-made templates or did you create a new story?

2) Could you share your Site Health information? It would be helpful for us to know more about your environment to investigate the issue.

Thank you!

[peyanski]

Hi,

1. Both I used templates and create new story
2. Here is the site health info

`

wp-core

version: 5.5.1
site_language: en_US
user_language: en_US
timezone: Europe/Sofia
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/u338430817/domains/peyanski.com/public_html
wordpress_size: 52.25 MB (54787750 bytes)
uploads_path: /home/u338430817/domains/peyanski.com/public_html/wp-content/uploads
uploads_size: timeout while calculating size
themes_path: /home/u338430817/domains/peyanski.com/public_html/wp-content/themes
themes_size: 17.15 MB (17986824 bytes)
plugins_path: /home/u338430817/domains/peyanski.com/public_html/wp-content/plugins
plugins_size: 110.63 MB (116003465 bytes)
database_size: 83.79 MB (87855492 bytes)
total_size: not available

wp-active-theme

name: Hestia (hestia)
version: 3.0.4
author: ThemeIsle
author_website: https://themeisle.com
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, title-tag, automatic-feed-links, custom-logo, html5, custom-header, customize-selective-refresh-widgets, custom-background, starter-content, themeisle-demo-import, align-wide, header-footer-elementor, editor-color-palette, menus, editor-style, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
theme_path: /home/u338430817/domains/peyanski.com/public_html/wp-content/themes/hestia
auto_update: Disabled

wp-themes-inactive (5)

Astra: version: 2.5.4, author: Brainstorm Force,Auto-updates disabled
Twenty Nineteen: version: 1.7, author: the WordPress team,Auto-updates disabled
Twenty Seventeen: version: 2.4, author: the WordPress team,Auto-updates disabled
Twenty Sixteen: version: 2.2, author: the WordPress team,Auto-updates disabled
WPEX Blogger: version: 1.2, author: WPExplorer,Auto-updates disabled

wp-plugins-active (20)

Akismet Anti-Spam: version: 4.1.6, author: Automattic, Auto-updates enabled
Better Click To Tweet: version: 5.9.4, author: Ben Meredith, Auto-updates enabled
Check Email: version: 0.6.2, author: MachoThemes, Auto-updates enabled
Easy Table of Contents: version: 2.0.11, author: Steven A. Zahm, Auto-updates disabled
Google Tag Manager for Wordpress: version: 1.11.4, author: Thomas Geiger, Auto-updates disabled
HurryTimer: version: 2.2.27, author: Nabil Lemsieh, Auto-updates disabled
Loginizer: version: 1.5.7, author: Softaculous, Auto-updates enabled
MakeStories Helper: version: 1.2, author: MakeStories Team, Auto-updates disabled
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: version: 3.0.6, author: Sendinblue (latest version: 3.0.7), Auto-updates disabled
OneSignal Push Notifications: version: 2.1.4, author: OneSignal, Auto-updates disabled
Orbit Fox Companion: version: 2.9.17, author: Themeisle, Auto-updates enabled
Popup Maker: version: 1.11.2, author: Popup Maker, Auto-updates enabled
Rank Math SEO: version: 1.0.47.1, author: Rank Math, Auto-updates disabled
Site Kit by Google: version: 1.15.0, author: Google, Auto-updates enabled
TablePress: version: 1.12, author: Tobias Bäthge, Auto-updates disabled
Web Stories: version: 1.0.0-beta.1, author: Google, Auto-updates disabled
WooCommerce: version: 4.4.1, author: Automattic, Auto-updates disabled
WooCommerce Stripe Gateway: version: 4.5.2, author: WooCommerce, Auto-updates disabled
WPForms Lite: version: 1.6.2.2, author: WPForms, Auto-updates disabled
WP Mail SMTP: version: 2.3.1, author: WPForms, Auto-updates disabled

wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1802
imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-05-12 https://imagemagick.org
file_uploads: File uploads is turned off
post_max_size: 64M
upload_max_filesize: 64M
max_effective_size: 64 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 440 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 37500
imagick::RESOURCETYPE_MAP: 440 GB
imagick::RESOURCETYPE_MEMORY: 220 GB
imagick::RESOURCETYPE_THREAD: 1
gd_version: 2.2.5
ghostscript_version: 9.25

wp-server

server_architecture: Linux 3.10.0-962.3.2.lve1.5.26.1.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.4.8 64bit
php_sapi: litespeed
max_input_variables: 5000
time_limit: 60
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 60
upload_max_filesize: 64M
php_post_max_size: 64M
curl_version: 7.62.0 OpenSSL/1.0.2k
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 10.4.13-MariaDB
client_version: mysqlnd 7.4.8

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/u338430817/domains/peyanski.com/public_html/wp-content
WP_PLUGIN_DIR: /home/u338430817/domains/peyanski.com/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

wpforms

version: 1.6.2.2
license: false
lite: Aug 13, 2019 @ 4:02pm
total_forms: 3
total_entries: 101

google-site-kit

version: 1.15.0
php_version: 7.4.8
wp_version: 5.5.1
reference_url: https://peyanski.com
amp_mode: no
site_status: connected-site
user_status: authenticated
active_modules: site-verification, search-console, adsense, analytics, pagespeed-insights
required_scopes:
openid: ✅
https://www.googleapis.com/auth/userinfo.profile: ✅
https://www.googleapis.com/auth/userinfo.email: ✅
https://www.googleapis.com/auth/siteverification: ✅
https://www.googleapis.com/auth/webmasters: ✅
https://www.googleapis.com/auth/adsense.readonly: ✅
https://www.googleapis.com/auth/analytics.readonly: ✅
search_console_property: https://peyanski.com/
adsense_account_id: pub-615•••••••••••••
adsense_client_id: ca-pub-615•••••••••••••
adsense_account_status: approved
adsense_use_snippet: yes
analytics_account_id: 3871••
analytics_property_id: UA-3871••••
analytics_profile_id: 2002•••••
analytics_use_snippet: no

wp_mail_smtp

version: 2.3.1
license_key_type: lite
debug: No debug notices found.
db_tables: wpis_wpmailsmtp_tasks_meta

`

On 3 Sep 2020, at 17:37, Renee Johnson [e-mail] wrote:

@peyanski https://github.com/peyanski thanks so much for this information!

Could you tell us if you were using one of the pre-made templates or did you create a new story?

Could you share your Site Health information https://i.imgur.com/Rtkmsba.png? It would be helpful for us to know more about your environment to investigate the issue.

Thank you!

—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub https://github.com/google/web-stories-wp/issues/3605#issuecomment-686536746, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABETHJE5C6R5IIMBDC442OLSD6SZDANCNFSM4PSKOH4A.

[ernee]

@peyanski we just released version 1.0.0-rc.1 which should be available as an update. Could you try this version and let us know if the missing elements still persist?

[peyanski]

Thanks I just update to the rc 1 and everything seems great

On 11 Sep 2020, at 3:00, Renee Johnson [e-mail] wrote:

@peyanski https://github.com/peyanski we just released version 1.0.0-rc.1 which should be available as an update. Could you try this version and let us know if the missing elements still persist?

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You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub https://github.com/google/web-stories-wp/issues/3605#issuecomment-690793357, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABETHJER3MDRNELINSXF3RDSFFSC3ANCNFSM4PSKOH4A.

[ernee]

@peyanski thanks for the update and glad that fixed it!