Web-bugs: my.account.sony.com - Unable to sign in

[s0m3f00l]

URL: https://my.account.sony.com/central/signin/?service_entity=urn%3Aservice-entity%3Apsn&ui=pr&service_logo=ps&smcid=web%3Asocial%3Atoolbar&response_type=code&scope=psn%3As2s%20user%3Aaccount.communication.get%20user%3Aaccount.onlineId.get%20user%3Aaccount.get&client_id=7a3b3b9d-da2c-4315-a558-d40d04101b39&request_locale=en_US&redirect_uri=https%3A%2F%2Fio.playstation.com%2Fcentral%2Fauth%2FacceptLogin&auth_ver=v3&error=login_required&error_code=4165&error_description=User+is+not+authenticated&cid=e6231ea4-c3d8-4392-973c-5263681ba072#/signin/ca/password?entry=ca

Browser / Version: Firefox 77.0
Operating System: Windows 10
Tested Another Browser: Yes Chrome

Problem type: Something else
Description: Cannot Login With Firefox Nightly. Chrome works Fine
Steps to Reproduce:
Cannot Login With Firefox Nightly. Chrome works Fine. The page looks like its working but gives a connection timed out error.

View the screenshot

Browser Configuration

• None

_From webcompat.com with ❤️_

[softvision-oana-arbuzov]

Thanks for the report, I was able to reproduce the issue. After sign in I'm redirected to https://www.playstation.com/en-us/ but still not signed in.

Note:

1. The issue is not reproducible on Chrome.
2. The issue is reproducible on Firefox regardless if TP is enabled or not.

Console:

Tested with:
Browser / Version: Firefox Nightly 77.0a1 (2020-05-03)
Operating System: Windows 10 Pro

Moving to Needsdiagnosis for further investigation.

[s0m3f00l]

FYI - Just to add my specific experience for troubleshooting. I get redirected like this:

1. Clicked Here:

2. Redirected to this site:

3. Finally the server times out:

Let me know if you need any additional.

[softvision-oana-arbuzov]

Your input is great, I just have a different behavior, but the same problem - we can't sign in.

[ksy36]

I have the same experience as @softvision-oana-arbuzov , after signing in redirected to https://www.playstation.com/en-us/ and not signed in.

We have https://bugzilla.mozilla.org/show_bug.cgi?id=1626696 and reached out to Sony regarding the issue

@s0m3f00l your issue looks different. Could you please check if setting network.cookie.sameSite.laxByDefault pref to false in about:config changes anything?

[s0m3f00l]

Current Output of network.cookie.sameSite.laxByDefault = True:

Changed to false:

Clicked here:

Redirected here:

Not sure why. I turned off all the filtering (I usually run ad blockers and surricata but disabled them and Ublock for this test) and the results are the same...
click here:

Password prompt and sign in:

Final Result and error:

[AgentOak]

I have tried with network.cookie.sameSite.laxByDefault both set to true and false (F76 on Win) but I get the same 'timed out' message either way. I've also tried clearing all cookies and storage before trying again. Is anyone seeing different results with this option?

[s0m3f00l]

Why was this closed @karlcow? Its not fixed in any of the duplicates you listed and both reference this ticket?

And this is still not fixed.

[karlcow]

Regular Cleaning. The milestone was duplicate with an open status
The right bug to follow this issue is https://bugzilla.mozilla.org/show_bug.cgi?id=1626696
which is still open.

Let me read the full issue again.

So I tried just now with a clean new profile. no addons, no cache, just created for the test.

1. With Firefox Nightly 79.0a1 (2020-06-10) (64 bits) on macOS 10.15.5 (19F101)
2. Open the browser.
3. deactivate in about:config network.cookie.sameSite.laxByDefault set to false.
4. access https://www.playstation.com/en-us/
5. click on sign in
6. Got the login page.
7. Enter the credentials
8. redirected to https://www.playstation.com/en-us/ (LOGGED IN)