Web-bugs: listen.tidal.com - Firefox is unsupported browser

[ahnafnafee]

URL: https://listen.tidal.com/

Browser / Version: Firefox 72.0
Operating System: Windows 10
Tested Another Browser: Yes Chrome

Problem type: Something else
Description: Widevine not recognized
Steps to Reproduce:
Firefox has widevine as netflix plays proeprly but Tidal says there's no widevine so can't play HiFi. Works in Chrome though.
Screenshot

Browser Configuration

• None

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[softvision-oana-arbuzov]

Thanks for the report @ahnafnafee. Unfortunately a payed subscription is needed.
Taking in consideration the provided screenshot and the description I'll move it to Needsdiagnosis for further investigation.

[Eneen]

@softvision-oana-arbuzov thank you. My screenshot would be same as uploaded here, but I've got account so can do some basic testing if you want.

[ahnafnafee]

Thanks for the report @ahnafnafee. Unfortunately a payed subscription is needed.
Taking in consideration the provided screenshot and the description I'll move it to Needsdiagnosis for further investigation.

I had a trial HiFi account and encountered this issue. However it didn't cause any problem in Chrome.

[Eneen]

Chrome works fine and even Tidal suggests to use it. Firefox doesn't work.

[softvision-oana-arbuzov]

Note: For me even if I've selected HiFi>Standard, for a 30day free trial it asks for my credit card payment.

[Eneen]

It does as it will charge you after free period ends. You need to stop subscription right after trying to avoid it. But if you are unsure, please don't try.

[karlcow]

@Eneen @ahnafnafee Could you check with the latest nightly
https://bugzilla.mozilla.org/show_bug.cgi?id=1605833

There was an issue which has been fixed in 73/74

[Eneen]

Looks like it works, thank you!

[lock[bot]]

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue at https://webcompat.com/issues/new if you are experiencing a similar problem.