Web-bugs: fox40.com - video doesn't play

[webcompat-bot]

URL: http://fox40.com/on-air/live-streaming/
Browser / Version: Firefox Mobile 51.0
Operating System: Android 5.1.1
Problem type: Video doesn't play

Steps to Reproduce
1) Navigate to: http://fox40.com/on-air/live-streaming/
2) …

Expected Behavior:

Actual Behavior:

_From webcompat.com with ❤️_

[adamopenweb]

I can reproduce this in Firefox 51 using Android 6. This looks to be an HLS bug, when I spoof the user agent as iPhone the video loads as expected.
https://bugzilla.mozilla.org/show_bug.cgi?id=941351

[adamopenweb]

Let's set this as needsdiagnosis to understand the UA detection, then reach out about the upcoming Firefox Android HLS support.

[wisniewskit]

Yeah, I get these messages in the console from the script http://cdn.livestream.com/website/events/1.7.2/javascripts/player.js:

Cannot play media. No decoders for requested formats: application/x-mpegURL, application/vnd.apple.mpegURL, application/x-mpegURL, application/vnd.apple.mpegURL, application/x-mpegURL, application/vnd.apple.mpegURL, application/x-mpegURL, application/vnd.apple.mpegURL

NS_ERROR_NOT_CONNECTED

It looks like LiveStream's player is just using basic user-agent detection in that script, so it should be easy enough for them to update it when the time comes (and hopefully fix any sites using their player).

Edit: I'll leave this labeled as needscontact, though we do need to wait until the right time to notify the site.

[karlcow]

On Firefox

The response for
https://cdn.livestream.com/website/events/1.7.2/javascripts//player.js in the firefox devtools is "undefined" 🙄

But probably the company to contact in the future is

<iframe 
  class="iframe vendor-embed-iframe" 
  id="shortcode_iframe" 
  src="http://new.livestream.com/accounts/9486720/events/3245377/player?width=770&amp;height=440&amp;autoPlay=true&amp;mute=false" 
  scrolling="no" 
  height="440" 
  frameborder="0" 
  width="770">
</iframe>

given that the video is coming from an iframe.
http://new.livestream.com/accounts/9486720/events/3245377/player?width=770&height=440&autoPlay=true&mute=false

With remote debugging on

https://livestream.com/
https://livestream.com/contact

They are on GitHub @livestream
with a couple of engineers in the list of people

and probably @arturparkhisenko as a good lead for contact.

[arturparkhisenko]

Thanks @karlcow !
_Some tests:_

• Desktop FF not working too (working only after FP installation https://admdownload.adobe.com/bin/live/flashplayer23_xa_install.exe )
• Android 5.1.1 + latest FF: same result, FP required.
  FF log we had before, here's Chrome 54 (win) log:

Service: updated Event payload
GET https://livestream.com/%7B%7B%20video_thumbnail%20%7C%20stripProtocol%20%7D%7D 404 (Not Found)
GET https://api.new.livestream.com/accounts/9486720/events/3245377/place 404 (Not Found)
Error: Ad adLoadError error: No ads were found in the ad response. At least one ad is required to be able to load or play. errorCode: 1001

FF 51a shows additional info about /track error:

XML Parsing Error: no root element found
Location: https://analytics.livestream.com/track
Line Number 1, Column 1:  track:1:1

I think it'll be better if fox40 will reach our support about that situation.

[karlcow]

@arturparkhisenko Thanks. Yup, but you have probably more ties with fox40 than us as they are your customers. ^_^

[arturparkhisenko]

An update to this issue: livestream-new-html5-player ;)

[arturparkhisenko]

2018.10.04 status update:

| OS | Browser | Status |
| ------------- | ------------- |------------- |
| Android 8.0.0 | Firefox 62.0.3 | ✅ |
| iOS 12.0 | Firefox Focus 7.0.1 | ✅ |
| MacOS 10.13.5 | Firefox 62.0.3 | ✅ |
| MacOS 10.13.5 | Chrome 69.0.3497.100 | ✅ |
| MacOS 10.13.5 | Safari 11.1.1 (13605.2.8) | ✅ |
| Windows 10 v.1803 b.17134.285 | Edge 42, EdgeHTML 17 | ✅ |
| Windows 10 v.1803 b.17134.285 | Interner Explorer 11.285 | ✅ |
| Windows 10 v.1803 b.17134.285 | Firefox 62.0.3 | ✅ |
| Windows 10 v.1803 b.17134.285 | Chrome 69.0.3497.100 | ✅ |

@karlcow can we close it then? @adamopenweb

[adamopenweb]

Sorry for the delay. Thanks @arturparkhisenko, let's close this report. 👍