Toggldesktop: Connection Issue on Mac App

Created on 20 Nov 2018 · 14Comments · Source: toggl-open-source/toggldesktop

User reports that starting up the Mac TogglDesktop app shows a no connection issue; restarting the computer itself sometimes works in clearing the problem and allowing the connection, but only temporary.

Case https://app.intercom.io/a/apps/ayixs927/inbox/inbox/2137598/conversations/19636502261 includes log files

has-PR

Source

TheSoloJake

Most helpful comment

I think I've gotten to the bottom of this @mari @TheSoloJake @Michelle112

We'll review the changes and will push this fix to beta today if all seems good.

IndrekV on 14 Dec 2018

🎉3

All 14 comments

I'm finding the same issue. I'm not sure what is causing it. The app seems to run fine all day and then the next day I'm seeing the no network icon. Maybe a sleep thing? Are you leaving open a persistent TCP connection and it is not reconnecting to the servers? (I actually lost a day and a half worth of data because of this bug, I didn't realize my desktop app wasn't syncing and I opened the iPhone app and made a change and because of this change the data from the Mac app was thrown away when it did finally connect.)

tsugua on 25 Nov 2018

Also this case https://app.intercom.io/a/apps/ayixs927/inbox/inbox/unassigned/conversations/19718020084

Includes log files

TheSoloJake on 25 Nov 2018

I don't have access to those links. I'd be happy to try some tests on my system when it happens again, however I'm not really sure what to look for. Do you think it's a TCP or HTTP socket getting stuck open and not self-healing when the connection is lost?

tsugua on 25 Nov 2018

Also https://app.intercom.io/a/apps/ayixs927/inbox/inbox/unassigned/conversations/19720992160

TheSoloJake on 26 Nov 2018

No worries about the links @tsugua ; they are for our team's reference as they work on the issue. If they do have any possible tests to ask you about, they'll be in touch!

TheSoloJake on 26 Nov 2018

Case: https://app.intercom.io/a/apps/ayixs927/inbox/inbox/unassigned/conversations/19801591132