Toggldesktop: User unable to run Toggl Desktop on Windows

[zdericnina]

User first experiences the issue with the app itself saying:

I'm not sure why, but recently, my Toggle for desktop has gone invisible - only an outline. I tried uninstalling and reinstalling the program, but no luck. I just get an outline

She was instructed to clear out the cache, which she did, and she couldn't install it again saying:

I just did that (with a restart for good measure) verified there was no longer a C:\Users\annal\AppData\Local\TogglDesktop directory left and then attempted to reinstall. During the process it said "please close Toggl desktop before continuing to install" but I don't see any old traces of the program. There's definitely no cache left because there's no directory - in Explorer I get the message, "Windows can't find 'C:\users\annal\AppData\Local/TogglDesktop'. I even ran a program called CCleaner to clear out any temp files laying about, shut down and turned it on. I downloaded the desktop program, installed - still no luck, it installs successfully (no mention of another instance), but still shows up transparent.
I've been trying to use version 7.4.52. The version immediately before it also apparently had the same issue (I forget the exact number), but before that everything was working just fine.

I'm using Windows 10 Home on a Samsung galaxy Spin 7, OS build 14393.1358

Case: #492183

[IndrekV]

User wrote back that other programs also started showing up transparent so the solution was to reinstall windows which fixed the issue.

[apzeero]

I got the same problem: window outlines only. Only Toggl is not working. Reinstalling windows isn't practical for me.

Windows 10 Pro 1803 build 17134.1
Toggl Desktop 7.4.122

Fixes tried but still didn't work:

• Restarted Windows several times
• Installed/updated to latest version
• Clean uninstall, reinstall

[IndrekV]

@apedregosa I've been unable to reproduce this error. Could you send us more data of your system to [email protected] (Mention that Indrek requested the info).

Please send the following:

• TogglDesktop log file (file is named toggldesktop.log and is located in C:\Users\<username>\AppData\Local\TogglDesktop)
• Any log information that Windows shows in Event viewer about TogglDesktop.
  Here is an article about event viewer: http://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/ You should look for the "Error" type entries connected to Toggl Desktop just after you have started the app.

[nicktoggl]

similar issue in /case/734554 log attached

[VeljkoTN]

Related to /case/734554 - The user has two graphics cards and tested using the desktop app on GeForce vs Intel Graphics and it worked fine on GeForce - the issue is only present with Intel @IndrekV

[kilbot]

Hi, I have this problem also on Windows 10 Pro 1803 build 17134.165.

I had a similar problem with Spotify and was able to fix it following these instructions, ie: turning off hardware acceleration.

[scrobbleme]

Have the same issue. Started after installing "Duet Display"

Strange thing: this is only for the main window:

[IndrekV]

This issue seems to be connected to Hardware rendering and Graphics card not working well together.

I've created a new development build that has hardware support disabled. @scrobbleme Could you test it out and let me know if this version shows the main window properly. If it does I can work on adding a preference of some sort that allows turning Hardware support off when it is causing rendering issues.

Get the development version from: https://github.com/toggl/toggldesktop/releases/download/v7.4.205/TogglDesktopInstaller-7.4.205.exe

[kilbot]

Thanks @IndrekV! I've just installed this and it seems to be working fine so far.

[scrobbleme]

@IndrekV Thank you, the development versions works.

[ricotheque]

@IndrekV confirming that this dev build works for another case.

(Intercom 17520071659)

[krnbr]

uninstalling the Duet Display in my case helped and worked flawlessly after that. I think it seems to be issue with Duet's particular version.

[scrobbleme]

I also contacted Duet about this (as I had the same issue with other software too). Answer:

We encountered that Duet has compatibility issues with your Nvidia graphic card. We are still investigating what's causing this issue between Nvidia drivers and Duet's. It's one of our priorities, but I’m afraid that won’t be fixed in days.

Strange thing: after reinstalling Duet, it worked again.