Suitecrm: Campaign analysis page is blank in 7.10.19 LTS

[timo12357]

Issue

In Campaigns list view the View Status icon brings a blank page. Using same database contents with 7.8.5 shows proper campaign data.

Expected Behavior

Should show campaign analysis results like in 7.8.5

Actual Behavior

Blank page with only name of campaign as title.

Possible Fix

Use 7.8.5

Steps to Reproduce

Assuming you have an ongoing campaign

1. Select "Campaigns"
2. Click the icon with horizontal bar graphics i.e. the View Status
3. One should see the status page, but no.
4. Revert to 7.8.5 and see how it is supposed to work

Context

I am trying to get an email campaign going.

Your Environment

• SuiteCRM Version used: 7.10.19 and 7.8.5 for testing
• Browser name and version: Firefox 68.0.1 (64-bit):
• Environment name and version
• MySQL Ver 14.14 Distrib 5.7.27
• PHP 7.2.19-0ubuntu0.18.04.1 (cli)
• Operating System and version: Lubuntu 18.04.2

[shinguz]

Can confirm. This came in with last upgrade from 7.10.18 to 7.10.19 (before it worked). I tried to fix it by copying packages from old 7.10.18 but do not get the mechnism yet.

[lazka]

AH01071: Got error 'PHP message: PHP Warning:  require_once(include/SugarCharts/JsChartReports.php): failed to open stream: No such file or directory in /home/crmtest/public_html/include/SugarCharts/SugarChartFactory.php on line 81\nPHP message: PHP Fatal error:  require_once(): Failed opening required 'include/SugarCharts/JsChartReports.php' 

[lazka]

Reverting b7613181a5090f1be62f6d9334c2e25f0f05e157 and f4764ed617f9a5819525d9f6d35c53014d979fa6 helps

@Dillon-Brown

[Dillon-Brown]

@lazka Should be fixed by #7697.

[timo12357]

I

• created the include/Jit
• copied all three files from https://github.com/salesagility/SuiteCRM/pull/7697/files/7e21c5806f1b23db91e32ec88a654bab518cfbc6
  Campaigns are now visible, but no graphs are shown

[timo12357]

@Dillon-Brown This seems to be the case in 7.11.8 as well: no campaign analysis graph available. 7.8.5 has a campaign analysis graph, 7.10.19 and 7.11.8 do not.

[timo12357]

Should I make a new issue on this?

[lazka]

@lazka Should be fixed by #7697.

Applying #7697 doesn't help. Opening the page now suggest me downloading index.php and nothing happens.

[lazka]

With 7.10.20 the page is no longer empty, but the charts are missing.

Same on demo.suiteondemand.com, so should be easy to reproduce.

[lazka]

I've opened #7863