I had to re-link my Mac Signal desktop app after 30 days of inactivity.
This caused my Mac desktop Signal app to lose the texts in that 30 day period -
they would not sink:
"For your security, conversation history isn't transferred to new linked devices."
BUT my desktop Mac is NOT a "new device"!
Its the same device as that listed in my iPhone7+'s Signal app!
I should be able to simply re-activate the same device?
Actual Result:
See steps 1-4 above.
Expected Result:
Just re-activate the linked device that is already there in the iPhone's Signal Linked Devices list.
Signal Version:
v1.34.1
Operating System:
Mojave 10.14.6
Linked Device Version:
iOS: 13.4.1
https://debuglogs.org/6e0a12bd5a0a603721d940bece7345674c66b14cdb453d110220512d2b4a8ad8
Hi, @JohnDohe. Devices are de-registered from the Signal Service after 30 days of inactivity, at that point any messages queued up for delivery to that device are dropped. Once you re-link your Desktop instance is essentially a brand new device and will not receive any messages from the period of time it was offline.
I've marked this as a bug so we can put a more clear message in the product.
Maybe you can add a feature that opens the Signal desktop instance every 29 days, if it has not been opened in the meantime? Or save some token somewhere to re-recognize the desktop device? Or just keep the device link on your service for more than 30 days, e.g. a year? If I sell my device and don't factory reset or wipe it, and the buyer is a bad guy - does it really take him more than 30 days to reconnect and read all my messages?
I go through periods of not using the desktop app. Could be several weeks at a time.
The link is still there in the mobile app. The OLD messages are still visible in the desktop client (why if you have broken the link?). Nothing to say that this would happen - just.... silence, and puzzlement.
Technically the message is wrong as this WAS a linked device, so it most definitely is NOT new, hence the confusion. But SIGNAL broke it. Not me. (and I am pretty sure this didn't use to happen).
But the reality is it seems that quite a few don't want the link broken (there are several bugs on same or similar issues).
Perhaps an option for the user to decide when to break the link?
30 days, 3 months, never ?
And a notification in the app that this is going to happen??
Note this IS a bug too because:
Old messages are still viewable - if the link is broken they should be discarded
The existing message is wrong and misleading
These would be feature requests:
Notification of pending link deletion on the phone app
Choice of deletion period
Most helpful comment
Maybe you can add a feature that opens the Signal desktop instance every 29 days, if it has not been opened in the meantime? Or save some token somewhere to re-recognize the desktop device? Or just keep the device link on your service for more than 30 days, e.g. a year? If I sell my device and don't factory reset or wipe it, and the buyer is a bad guy - does it really take him more than 30 days to reconnect and read all my messages?