Signal-desktop: Group names (Unknown group) and messages not syncing (Android/macOS)

[petergaultney]

Bug Description

My desktop client is not fully syncing with my Android client. Some group names are missing, as are most of the messages in those conversations.

The only obvious error messages I've found in my desktop log are: MessageCounterError: Message key not found. The counter was repeated or the key was not filled.

Steps to Reproduce

No idea, really. I've been using Signal for a month or so, and recently installed it on a new laptop. It seemed to be working fine at first, but things are not working well now.

Expected Result:

Group names and all messages in them would be synced.

Screenshots

Platform Info

Android 9.0
Mac OS 10.14.5

Signal Version: 1.25.3 (desktop)

Linked Device Version: 4.41.6 (Android)

Link to Debug Log

Desktop log: https://debuglogs.org/298187b8834061375ec2c01cfe426bb9124630bacc1f70bb9b960334e501ed13
Android log: https://debuglogs.org/7bce9d68540c591b3a736607c79e8b954ac53a4b7c27699687a8e2991d26e8ec

[petrkr]

Similar issue at iOS. Synced new phone, but some groups are named "New Group" and every message has icon "sent" but not "delivered". Also I can see same message on linked desktop client, but chat participants can not see those messages... Only messages sent from desktop client can be seen.

[scottnonnenberg-signal]

A workaround for this kind of situation is to have the people in the group make some sort of update to the group - name, avatar, even members. That will update your devices with the current make-up of the group, and should eliminate the 'unknown group' label.