Signal-desktop: Crash: "net::ERR_NETWORK_IO_SUSPENDED" after Standby

Created on 4 Feb 2019 · 17Comments · Source: signalapp/Signal-Desktop

[X] I have searched open and closed issues for duplicates

Bug Description

Signal crashes, if the device has been in standby mode for a couple of hours.
Maybe related to https://github.com/signalapp/Signal-Desktop/issues/3097, but since I got a slightly different error (see below), I opened a new issue.

Steps to Reproduce

Start Signal and leave it open (in tray)
Put device to standby
Reactivate device after a few hours

Actual Result:
Signal crashes with the following message:

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

This only happens since the recent update to 1.21.0-beta.3.
In older versions, it regularly showed the "No connection. Retrying in 60s" message - probably due to missing network after wakeup.

Expected Result:
Signal should be in normal state. If the network is gone, it should again just show the reconnecting message.

Platform Info

Signal Version: 1.21.0-beta.3
Operating System: Windows 10
Linked Device Version: 4.33.1

Link to Debug Log

https://debuglogs.org/4b0ef0ad9da7cc49dfec609443df9afb804049c06978448b0ff3fac610b49ef9

Bug Should Be Fixed

Source

minnmann

👍11

Most helpful comment

Seems to be fixed for me - no issues so far. Thanks for working on that!
Didn't want to close the issue just yet as it seems to have affected quite a lot people.

minnmann on 9 Feb 2019

👍2 🎉1

All 17 comments

same behaviour here:
https://debuglogs.org/8376978035d4dee699dde3c6c9c6e1ba21f6af3637af7145e9c36e562a749907

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

0xnor0 on 4 Feb 2019

Can confirm this error. Get an identical one!

Steffen-8 on 6 Feb 2019

I have just had an auto update this morning to 1.21.0 (on Windows) and am got the same error after lunch. This error probably should be caught and ignored, rather than just crashing the app.

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

deive on 6 Feb 2019

Same problem here. First time it's happened so far.

Bug Description

Computer came out of sleep mode and this error was present on the screen.

Steps to Reproduce

step one - put computer to sleep
step two - wake computer up

Actual Result:

Signal crashed with error message.

Expected Result:

Signal resumed operation.

Screenshots

Did not get screenshot - error message attached in txt file.

Platform Info

Signal Version:

Signal Desktop v1.21.0

Operating System:

Windows 10 - latest patches as of 2/6/19

Linked Device Version:

Signal on Android 4.32.8

Link to Debug Log

PC:
https://debuglogs.org/a7fd7d45b001a6a3320333c086647a786655975bced46760da5c04ffc5024ad4

Android:
https://debuglogs.org/cff66229902c450f67a55d507f31f3737c7427471876a525c3c9c349da88e633

signal crash error.txt

kriegtiger on 6 Feb 2019

I am experiencing the same issue. Seems this bug was introduced in the latest version.

Everytime I wake my computer from sleep, I see this crash from Signal.

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

vleonbonnet on 6 Feb 2019

Confirmed.
v1.21.0
win10 64bit

liayn on 6 Feb 2019

I've had this both on wake-up and while I was having intermittent network connection issues, so it's just fragile with respect to network unavailability.

daz10000 on 7 Feb 2019

Also experiencing this.

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) SignalBeta/1.21.0-beta.4 Chrome/66.0.3359.181 Electron/3.0.14 Safari/537.36 node/10.2.0 env/production

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

cheecheeo on 7 Feb 2019

I've also run into this error.

Error message

Unhandled Promise Rejection

Error: net::ERR_NETWORK_IO_SUSPENDED

    at GenericProvider.getLatestVersion (C:\Users\NightfirecatAppData\Local\Programs\signal-desktop\resources\app.asarnode_modules\electron-updater\src\providers\GenericProvider.ts:18:25)

    at C:\Users\NightfirecatAppData\Local\Programs\signal-desktop\resources\app.asarnode_modules\electron-updater\srcAppUpdater.ts:347:26

    at Generator.next ()

    at runCallback (timers.js:696:18)

    at tryOnImmediate (timers.js:667:5)

    at processImmediate (timers.js:649:5)

From previous event:

    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\NightfirecatAppData\Local\Programs\signal-desktop\resources\app.asarnode_modules\electron-updater\srcAppUpdater.ts:336:43)

    at C:\Users\NightfirecatAppData\Local\Programs\signal-desktop\resources\app.asarnode_modules\electron-updater\srcAppUpdater.ts:363:31

    at Generator.next ()

From previous event:

    at NsisUpdater.doCheckForUpdates (C:\Users\NightfirecatAppData\Local\Programs\signal-desktop\resources\app.asarnode_modules\electron-updater\srcAppUpdater.ts:360:34)

    at NsisUpdater.checkForUpdates (C:\Users\NightfirecatAppData\Local\Programs\signal-desktop\resources\app.asarnode_modules\electron-updater\srcAppUpdater.ts:220:35)

    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\NightfirecatAppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)

    at ontimeout (timers.js:427:11)

    at tryOnTimeout (timers.js:289:5)

    at listOnTimeout (timers.js:252:5)

    at Timer.processTimers (timers.js:212:10)

Nightfirecat on 7 Feb 2019

Got the same exception message (twice) this morning when waking up my PC: Windows 10 64bit, Signal 1.21.0. I'm pretty sure I was updated to 1.21.0 yesterday.

wumpus42 on 7 Feb 2019

Can confirm.

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

barelyadev on 8 Feb 2019

Same error also.

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

silent5am on 8 Feb 2019

Ditto. Seems to be pretty consistent. Win7, latest version.

The bug was introduced in the latest update; it hadn't done it before I updated, so that narrows the attack surface for bug hunters...

gsatliawol on 8 Feb 2019

We expect this to be fixed by v1.21.1. Please let us know!

scottnonnenberg-signal on 8 Feb 2019

Seems to be fixed for me - no issues so far. Thanks for working on that!
Didn't want to close the issue just yet as it seems to have affected quite a lot people.

minnmann on 9 Feb 2019

👍2 🎉1

I agree, I've not seen this again since updating to 1.21.1, where I encountered the bug often before that update. :+1:

Nightfirecat on 9 Feb 2019

I've only done it once since the fix, but since it was pretty consistent in previous version, if others are seeing it fixed, I'm willing to call it closeable.

gsatliawol on 9 Feb 2019

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