Sentry: Arbitrary snooze durations

[mattrobenolt]

Right now, we have 4 hardcoded options, 30 minutes, 2 hours, 24 hours, or forever. There's no option to do for any duration in between.

I was thinking we should add an Other, which would trigger a popup to allow entering in a value such as 15m, 5h, 10d, etc.

Thoughts?

[benvinegar]

Do we really get much user feedback on this? Seems like the numbers likely cover most use cases.

[mattrobenolt]

Not a ton, but I agreed that there is a huge gap from 1 day to forever. The feedback was they wanted to snooze it for one week, and at that point, it's prob not terrible to just allow arbitrary input since the API already handles it.

[mattrobenolt]

For example, I could see these being snoozed for sprint cycles, etc.

[benvinegar]

I'd sooner just add "1 week" before we add arbitrary.

I see non-trivial complexity by adding arbitrary, e.g. we have to add UI that supports an input box, we'll have to validate those strings in the client and show error messages, etc. For a feature that we're not sure enough people would use. Death by a thousand cuts, etc.

I'm in favor of keeping this ticket open to see if this is really a pain point for users. And/or add "1 week" as an interim step.

[mattrobenolt]

Yeah, adding 1 week would be easy, just didn't want to keep chasing whatever people want.

Alternatively, we could also present a slider for "Other", but that's more complex.

[rockhunters08]

The gap of 24h to forever is huge, especially for services on longer (e.g. weekly) release cycles. Would think, at minimum, snooze for 1 week and 1 month should be added in, or some configurable amount. Even better, read the quantities from a config file before starting the app. Most people know the durations their teams need, so I don't think arbitrary is as important as being able to configure the list.

[benvinegar]

We ended up adding both "1 week" and a custom dialog.