Radarr: Movies not appearing in list but do exist

[lobianco]

Description:

First off, Radarr is awesome and I'm super appreciative of all the work put into it!

Today, all of a sudden, my movies stopped appearing in the home page list. But they do exist (as you can tell by the footer stats) and I can still navigate directly to individual movie pages. The only change I made surrounding the event was an update to the movie folder syntax in Settings.

Screenshot of the problem:

Radarr Version:

0.2.0.535

Logs:

Nothing in the logs that will help (just old parsing warnings).

[theCheek]

@lobianco could you post a screenshot of the movie folder syntax that you made?

[galli-leo]

@lobianco Did you filter by something where the movies where not included (e.g. filtered by monitored?)

[cody00]

Same exact issue. None of the movies are showing although the files are there and showing in stats. I can search for movies and they even show open up on the individual movie page

EDIT: I just finished setting up my reverse proxy. When I access it through reverse proxy I see the movies. When i access it through the local address then I do not.

EDIT 2: I'm convinced it is something to do with browser cache - after clearing it, everything was corrected. Now I get the screen with the new age hour glass (sliding dots). However the reverse proxy method is working flawlessly now

[scooterbaga]

Same problem.

I've noticed that using the Update Library function will cause everything to show back up. However, it's temporary.

[lobianco]

@theCheek I tried changing the movie folder format to {Original Title} just to see if it would work even though it's not one of the listed options. After hitting Save the example text was cleared so I decided to undo the change.

@galli-leo no I was filtered on All.

@scooterbaga interesting, where is the Update Library button?

[galli-leo]

Did you try to clear your cache?

[lobianco]

I did after I first noticed the problem and it didn't help anything, but I logged on today and all my movies are back in the list so.... I don't know what to think 😆

[SippieCup]

I was able to reproduce with two different hosts and saving to a NFS share.

host 1: Has functioning Library
host 2: new install
shared folder: /mnt/pool/media

1. Backup the configuration of radarr on host 1.
2. delete movie folders in /mnt/pool/media
3. restore configuration on to host 2.

[j-vizcaino]

Stumbled on this problem as well today. Clearing cookies associated with the hostname did the trick.
It appears cookies set by other services running on the same host (but a different port) are provided for requests and confuses the backend: the REST request for movies simply returns and empty list.

[galli-leo]

@j-vizcaino Can you provide an example of such a request as well as the cookies in question? Radarr should store all cookies with a Radarr prefix

[j-vizcaino]

I cleared the cookie to make this work :( The thing I remember from the network capture in Chrome was that the cookie was around 300 chars long and totally unrelated to Radarr (it had some prefix with some torrent helper).
Will try to reproduce the problem but can't promise anything. In the meantime I hope that helps a little.

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. Please verify that this is still an issue with the latest version of Radarr and report back. Otherwise this issue will be closed.

[mattpurnell]

Confirm that the issue is occurring on a new Radarr docker DL:

Version
0.2.0.1120
Mono Version
5.12.0.226 (tarball Thu May 3 09:48:32 UTC 2018)

It is occurring in Chrome - I cleared the cache and the issue is still here - odd, given that it's OK in Firefox.

[deurk]

Just noticed the issue on same version than above. Movies are here, any search will return the correct results, there are just not displayed on homepage anymore.

Using Docker image, 2.0.0.5228, NFS mounted shares.

[f8k8]

I think this happens when you've set a filter on the movies page (such as Missing Only) which then later ends up with no results. E.g.:

• Set it to missing only
• Close the browser and wait for your downloads to complete so that you no longer have any missing ones
• Open Radarr again and go to the movies page

Radarr will remember the filter for Missing Only and return 0 results (as they're all downloaded now). And because there's 0 results, it'll show you the "You must be new around here" message without being able to change the filters.

A workaround is to add / edit a movie so that it matches whatever filter you last specified. E.g. if you were on Missing Only, just add a random movie to your list. Then go back to the movies page and the list and filters will be shown and you can reset the filter and remove the movie you just added.

[SuperFlea2828]

RESOLVED - Same issue. Resolved by deleting cookie using Chrome developer tools, then closing and reopening tab using bookmark. Prior to issue I was updating library. I tried running Refresh Movie task and it did make the first movie appear briefly in the listing but it would quickly disappear.

Chrome:
Version 75.0.3770.100 (Official Build) (64-bit)
Radarr:
Version 0.2.0.1217
Mono Version 5.16.0.179 (tarball Thu Oct 4 10:29:10 UTC 2018)
Docker:
Image: linuxserver/radarr