Powertoys: Shortcut Guide does not work properly

[ejk8626]

ℹ Computer information

• Windows build number: [run "winver"]Version 2004 (OS Build 19041.388)
• PowerToys version: 0.20.0-x64
• PowerToy module: Shortcut Guide

📝 Provide detailed reproduction steps (if any)

1. …Press "Win" key
2. …Hoild for "Duration" = 900 ms
3. …Start Menu comes up rather than Shortcut Guide

✔️ Expected result

_What is the expected result of the above steps?_ Expecting to see Shortcut Guide rather than Start Menu

❌ Actual result

_What is the actual result of the above steps?_ Start Menu appears instead of Shortcut Guide

📷 Screenshots

_Are there any useful screenshots? WinKey+Shift+S and then just paste them directly into the form_

[enricogior]

@ejk8626
can you try using Win + ? to open the Shortcut Guide? (Depending on your keyboard you may need Win + Shift + ?)

[ejk8626]

Thank you, Enrico.

That works; however, you must press the combination to bring up the Shortcut Guide and then press it again to take it back down. Escape does not work, nor does simply releasing the keys.

However, if you press Win + Shift + ? And simply repress the ?, it does go back down.

Thank you for the quick response.

Ed Kant

From: Enrico Giordani [e-mail]
Sent: Saturday, August 1, 2020 9:55 PM
To: microsoft/PowerToys [e-mail]
Cc: ejk8626 [e-mail]; Mention [e-mail]
Subject: Re: [microsoft/PowerToys] Shortcut Guide does not work properly (#5458)

@ejk8626https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fejk8626&data=02%7C01%7C%7Cf718e8e488814186034d08d8368712a7%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637319301038010343&sdata=L7QEPMoW%2Bc3NwX9uLoAtPKc1%2F2GwhJx1NCO0SiDkQxw%3D&reserved=0
can you try using Win + ? to open the Shortcut Guide? (Depending on your keyboard you may need Win + Shift + ?)

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[rasenplanscher]

However, if you press Win + Shift + ? And simply repress the ?, it does go back down.

/? alone does not close the Guide for me. I do need Win+Shift+/?, Win+/? does nothing.

Additionally, sometimes the Start screen pops up in addition to the ShortcutGuide, which is a nuissance.

May be related to #4888

[enricogior]

This is now fixed by https://github.com/microsoft/PowerToys/commit/9a36b005a1f2770c6580e71e8445cb6644c222de
The fix will be available in 0.21

[ejk8626]

Thank you, Enrico.

I will look forward to the fix.

From: Enrico Giordani [e-mail]
Sent: Friday, August 21, 2020 9:54 AM
To: microsoft/PowerToys [e-mail]
Cc: ejk8626 [e-mail]; Mention [e-mail]
Subject: Re: [microsoft/PowerToys] Shortcut Guide does not work properly (#5458)

This is now fixed by 9a36b00https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fmicrosoft%2FPowerToys%2Fcommit%2F9a36b005a1f2770c6580e71e8445cb6644c222de&data=02%7C01%7C%7Cdb15ab5c343d4ebbf05008d845d9b7cf%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637336148670714051&sdata=6qSe51rJ%2BD2lXTU6P7%2B3NUGeF0CX6ZnW5APnanNnyWU%3D&reserved=0
The fix will be available in 0.21

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[clarpaul]

Hi Enrico,

This issue became somewhat complicated by the addition of sub-issues after the OP's issue. Therefore I'm slightly uncertain what part of this issue you've marked Closed.

I understand that once I've installed Version 0.21, pressing the _Windows Key_ for the time specified in the text box "Press duration before showing (ms)" will cause the Shortcut Guide overlay to appear as described in the PowerToys documentation.

If I am wrong, please correct me. In that case, I should file an issue report.

Thank you & Kind regards,

Paul

[enricogior]

Hi @clarpaul
we only track one problem per issue, the problem in this issue is that the Win key wasn't opening the Shortcut Guide.
If you are experiencing a different problem, please open a new issue.
Thanks.

[ejk8626]

Enrico and Paul,

The WIN key now appears to work properly to bring up the Guide. Thanks.

From: Enrico Giordani [e-mail]
Sent: Wednesday, August 26, 2020 3:17 AM
To: microsoft/PowerToys [e-mail]
Cc: ejk8626 [e-mail]; Mention [e-mail]
Subject: Re: [microsoft/PowerToys] Shortcut Guide does not work properly (#5458)

Hi @clarpaulhttps://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fclarpaul&data=02%7C01%7C%7Cc2e0d0846c304fb1ec2308d849900cf6%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637340230318877503&sdata=NF7gNMKHYfOHrfjJs%2BmRCS6Zg9OzZt39%2FcXEAZDmKw8%3D&reserved=0
we only track one problem per issue, the problem in this issue is that the Win key wasn't opening the Shortcut Guide.
If you are experiencing a different problem, please open a new issue.
Thanks.

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[crutkas]

This should be resolved in our 0.21.1 release of PowerToys. https://github.com/microsoft/PowerToys/releases/tag/v0.21.1 to download it.