Osticket: Translations Missing

[stevland]

A bunch of translations that were formerly working are now missing in v1.12.x.

This isn't contingent upon which language pack is used, but in this screenshot I've used Japanese for added contrast:

[stevland]

Since opening this issue I have realized a couple of things.

The missing translations are a ramification of the new queue system.

An end user can go to Admin Panel > Settings > Tickets> Queues and manually change these labels. But this is not an ideal solution as whatever label is set through that config will display no matter what language is used.

It would be great if il8n support can somehow be recoded into these fields. I guess the alternative is to allow the end user to manually add multiple translations for each language pack that is installed. Or, maybe you guys have another plan altogether.

I am really curious as to what the long-term plan is here. But I guess I will wait to find out.

[JediKev]

@stevland

I would like to think that it will work the same way Queue Column translations work. You have an English version by default and we give you the option to change it and translate it in every different language. Reason being is that it's not a static string, it's an editable string that can literally be anything you want.

Queue Column i18n:

Queue Column Display:

Cheers.

[stevland]

Hi JediKev,

Your solution sounds perfect. I still have my fingers crossed that a fix for this issue is coming soon. Thanks!

[stevland]

bump

[JediKev]

@stevland

There has been no updates made yet. This is something on our list for future development. If you would like to speed up the process you can attempt to take this project on and make a pull request.

Cheers.

[logmsf]

UP!