Osticket: When ticket is created from email with collaborators in CC and/or TO fields, osTicket does not added that collaborators

[spalekg]

When I try to create new ticket from email but with already defined collaborators in CC and/or TO, there is no any collaborator added when I am opening ticket in staff panel.

Adding collaborators works fine if ticket owner reply to created ticket message with added CC and/or TO collaborators. Also it works when you add collaborators from web (after ticket is created).

I am not sure is it worked before or not but it will be nice if osTicket can add all collaborators in create ticket phase (from email).

Thanks,
Aleksandar

[ntozier]

This has been mentioned before on the forums.

[spalekg]

@ntozler
Can you please provide URL?

[ntozier]

Here are the first two forum posts I found:
http://www.osticket.com/forum/discussion/78127/can-a-ticket-be-assigned-to-several-users
http://osticket.com/forum/discussion/77530/adding-list-of-collaborators-to-the-top-of-the-ticket

It's also been mentioned here:
https://github.com/osTicket/osTicket-1.8/issues/771

[mckaygerhard]

a year now and still not implemented, i think this its a bug due "missing from form" i think its related to #2509 not to #771 due when i send a emiual colaborators are added correctly but are not notified, for that i must check the option notified to all in team and its not a case!

[pradeep1987oct22]

This feature will be useful for those clients who want to inform their team (collaborators) when a new ticket is raised & with status

[mckaygerhard]

howmany people said that this feature are good. but does not receive a good feedback