Osticket: v1.10-RC.2: Ticket Info Screen missing User phone Number

[C4RLOCO]

In the ticket system info view, the User phone number would be a great addition to have. see below.

[ntozier]

Also reported on the forums here:
http://www.osticket.com/forum/discussion/86347/display-phone-number-in-agent-panel-on-ticket-info-1-10-rc2#latest

I can also confirm this behavior.

[ghost]

The code for this field isn't anymore in the ticket-view.inc.php in 1.10. In 1.9.x there was a according section for it. Maybe that section was forgotten during the adjustments for 1.10..

[greezybacon]

The phone number was dropped to make room for the user's Organization, which is shown when the user is a member of an organization

[simon-3t]

Hello,
I know it is an old issue but I also needed the phone number in "ticket_info".
If you need just add in include/staff/ticket-view.inc.php :

<tr>
                    <th><?php echo __('Phone'); ?>:</th>
                    <td>
                        <span id="user-<?php echo $ticket->getOwnerId(); ?>-phone"><?php echo $ticket->getPhoneNumber(); ?></span>
                    </td>
</tr>

after

             <tr>
                   <th><?php echo __('Email'); ?>:</th>
                   <td>
                      <span id="user-<?php echo $ticket->getOwnerId(); ?>-email"><?php echo $ticket->getEmail(); ?></span>
                    </td>
              </tr>

[ntozier]

You mean this?
https://github.com/osTicket/osTicket/pull/4392

[simon-3t]

Yes, I spent 1 hour to find the right file and line. I made research on github and google but your issue never showed up.
I hope it will help other people to find answer with different keywords.

[DGCupit]

simon-3t, thanks very much for your simple and clear write-up. Just what I needed.