Openrefine: Nothing is on the Web Page

[wentianq]

Describe the bug
A clear and concise description of what the bug is.
When OpenRefine is running, my browser at http://127.0.0.1:3333/. However, nothing is on the web page except an icon

Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: Windows
• Browser: Chrome

OpenRefine (please complete the following information):

• Version: OpenRefine 3.0

[wetneb]

Hi! Thanks for the report. Can you open the javascript console in your browser and check if there are any errors there?

[wentianq]

Thx for your reply. Here is the console. Can you please help me to fix these error?

[wetneb]

Can you click on the index-bundle.js:63726 link and post another screenshot of what you see?

[wentianq]

I jump to this screen.

[wetneb]

can you scroll down to line 63726 and see what is there?

[wentianq]

[wetneb]

@wentianq which version of Chrome are you using and have you tried updating it?

[wentianq]

It is version 68.0.3440.106.

[wetneb]

Ok then I really don't know - have you added any extension or is it just the default OpenRefine package?

[wentianq]

It is the default package.

[ostephens]

Do you have any extensions installed in Chrome? If so can you try turning these off and seeing if that helps? Or trying in another browser?

[wentianq]

After I forbade the extensions in Chrome, it still didn't work. I also tried IE, but I got the same result.

[jackyq2015]

could you please provide:

• the exact version you downloaded
• windows version
• Java version

Another thing you can try is to switch to another user which has no space in between

[wentianq]

• Version Downloaded: openrefine-win-3.0-rc.1
• Windows Version: Microsoft Windows 10 Home
• Java Version: 10.0.2

[jackyq2015]

@wentianq Most of the OR users are using Java 8. Java 9 is not fully tested and there are some known issues. Java 10 is barely tested. I would suggest you to install the version 8 and set the JAVA_HOME environment variable and have another try.

[wetneb]

Ah yes of course, why didn't we think about the Java version! That's clearly the issue.

[wentianq]

I reinstalled Java with version 8, but I get the same result for OpenRefine.

[jackyq2015]

Are you sure Java 8 is picked up? Did you set JAVA_HOME variable?

You can run the refine.bat from the command line and paste the output

[wentianq]

I downloaded JRE of Java SE 8u181 from http://www.oracle.com/technetwork/java/javase/downloads/index.html.

I also set JAVA_HOME variable like this:

I tried to run refine.bat, but it quit immediately.

[thadguidry]

@wentianq For Windows users, I've added 2 more things to check in our FAQ about this https://github.com/OpenRefine/OpenRefine/wiki/FAQ#i-am-having-trouble-connecting-to-openrefine-with-my-browser

But first, try http://localhost:3333

[wentianq]

I have tried http://localhost:3333, but I still get the following page:

I read your FAQ about browser and checked all bullet points except the third one since I had no idea about how to use a different IP address and Port. Still, I got the same result.

[thadguidry]

@wentianq How to change the IP address and Port , as well as many other things , is described in the FAQ, can you scroll up and down on the page and read it a bit ?

[wentianq]

I think the Port is correct by default. If not, What should I change it into?

[thadguidry]

@wentianq Anything that works ! Try 8888 or 8181 or 3334
Note you have to remove the # comment character

But the defaults you have are already working... since OpenRefine and the Jetty servlet are serving out the beginnings of a webpage to you from what we see on your screenshot.

So the problem will lie somewhere else...

Try Firefox in Private Incognito mode perhaps ? (eliminating any add-ons)

[wentianq]

I tried Firefox on this computer, as well as IE. None of these works.

[thadguidry]

I give up.

Wait, maybe Javascript etc is completely blocked from running on this machine somehow ?
Does this page https://jsfiddle.net/boilerplate/jquery show a white HELLO WORLD box in lower right corner ?

[wentianq]

It also shows on my computer.

[thadguidry]

I officially give up. Perhaps others on the team can help discover the solution for you.

[jackyq2015]

It is not right to exit quietly when you run refine.bat. are you running it from the command line?

can you run "refine /h" to see what happen?

[wentianq]

I just double clicked refine.bat. I don't know how to pause it in the end. I tried to add PAUSE at the end of refine.bat, but it didn't work either.

[jackyq2015]

no, you don't have to do pause. it should print the message on your command line console when you run refine.bat. If it does not, then something is wrong

[wentianq]

Well... Assuming something is wrong, what should I do? Frankly speaking, I just wanna give up using OpenRefine. Fixing here and there without any fruit is so exhausting to me.

[jackyq2015]

Sorry to hear that. It is not easy to troubleshooting your issue since it is hard to reproduce. could you please try two things

• try to rename your current openrefine folder to different one and do a installation
• try to rename you workspace folder to see if it is caused by the data.

If still cannot resolve, you can upload your copy of your installation somewhere I will take a look for you.

[wentianq]

• I installed it again in a different folder and I did not help.
• I don't know how to change the path of the workspace folder to another one.

I don't think the problem comes from the installation package since it is directly download from the OpenRefine website without any change. In addition, the zip file is too large to upload here.

[jackyq2015]

You can just rename the folder:
C:\Users(user id)\AppData\Local\OpenRefine

And start again from the command line:

e:\openrefine > refine.bat

[wentianq]

C:\Users(user id)\AppData\Local\OpenRefine is exactly the path of the workspace at present.

[pollyhunter]

i have the same problem. who can solve it ?

[wetneb]

@wentianq @pollyhunter have you tried running older versions of OpenRefine, like 2.8 or even 2.7? Does it make any difference?

[pollyhunter]

if apache ant is necessary?

[pollyhunter]

@wentianq @pollyhunter have you tried running older versions of OpenRefine, like 2.8 or even 2.7? Does it make any difference?

thank u
i have tried openrefine 2.8. it succeed!

[wentianq]

Thx. OpenRefine 2.8 also works on my computer.

[wetneb]

@jackyq2015 I have the feeling that this bug has to do with the Data Package PR. The Javascript error happens in the javascript library used for JSON editing. Not sure why though.

[thadguidry]

Which library is that @wetneb ?

[wetneb]

main/webapp/modules/core/externals/jsoneditor/jsoneditor.js

[jackyq2015]

I suspect that also. For some reason, the js may be combined in different way as usual. Maybe caused by Java version and OS specific. I am sure if I can reproduce it, I can fix it.

@pollyhunter what's the version of your Java and the OS version?

[wetneb]

Given that this seems to affect quite a lot of people (three have reported it so far) I am removing the not-reproducible tag. The next release will be without the data package PR so hopefully it should solve the issue.

[AlexGuo1998]

Hello? Same issue on my Windows PC.

It seems that they (we) all are using a Chinese Windows 10. Could it be some issue related to locale?

Please check that, thanks!

[AlexGuo1998]

BTW, @wetneb

      can you scroll down to line 63726 and see what is there?

Line 63726 shows something like this:

[AlexGuo1998]

Quick fix: Replace webapp\modules\core\externals\jsoneditor\jsoneditor.js with this file jsoneditor.zip (unzip first).

[jackyq2015]

put the fix in master. will release at V3.1. Or you can apply PR #1745 before the release