Msteams-docs: Deep links to tab not working for MS Teams Mobile apps

[charliedavison]

I am trying to use the deep link functionality to direct users from our web application to a tab within our MS Teams personal tab application.

Using the documentation here: https://github.com/MicrosoftDocs/msteams-docs/blob/master/msteams-platform/concepts/build-and-test/deep-links.md#showing-a-deep-link-to-an-item-within-your-tab

I have crafted the URL

https://teams.microsoft.com/l/entity/4e9afe6e-9fd0-4893-899d-03fa732432b7/Dashboard

and this works fine on desktop, but the mobile applications this fails with the following message

I cannot see anything in the docs that suggest that these links shouldn't work for mobile apps - is this intended behavior or should the link work correctly across all platforms?

[msftbot[bot]]

Hi charliedavison! Thank you for bringing this issue to our attention. We will investigate and if we require further information we will reach out in one business day. Please use this link to escalate if you don't get replies.

Best regards, Teams Platform

[Mamatha-MSFT]

Hi @charliedavison currently, shareDeepLink does not work on mobile platforms. Please go through this documentation for more details.

[charliedavison]

Hi @Mamatha-MSFT, thanks for getting back to me, I'm not trying to use the shareDeepLink function itself, I'm just creating the url myself using the format in the documentation.

I assume that the urls shareDeepLink creates are the same as the one I am constructing though - is the limitiation then on the URL's themselves not working on mobile platforms as opposed to the shareDeepLink function in the SDK?

[Mamatha-MSFT]

Use the following format for a deep link to tab
https://teams.microsoft.com/l/entity/<appId>/<entityId>?webUrl=<entityWebUrl>&label=<entityLabel>&context=<context>
Please try and let me know if you still persist the issue.

[charliedavison]

That is the format I have been using and is when I see this issue.

[msftbot[bot]]

Tell us about your experience!

Hi charliedavison! This issue is closed in our system. We would like your feedback on your experience with our support team and Platform.

Best regards,
Teams Platform

[msftbot[bot]]

Hi charliedavison! Thank you for bringing this issue to our attention. We will investigate and if we require further information we will reach out in one business day. Please use this link to escalate if you don't get replies.

Best regards, Teams Platform

[charliedavison]

@Mamatha-MSFT sorry, reopened as closed in error, see previous message. Thanks

[Mamatha-MSFT]

@charliedavison Could you please explain are you sending deepLink as a message or adding the same deep link URL into an Action.OpenUrl in cards and also Please share your mobile model and version details.

[charliedavison]

Sure - what I'm trying to do is create a flow where we can direct users to our web application to complete part of signup journey and then return them to teams.

So the flow would be -

User opens the teams tab -> Clicks signup -> We open the web application -> They complete signup -> We then redirect the user to a teams deep link which takes them back to teams -> User is able to login.

This flow works on the desktop, the teams app is successfully opened again back to the correct tab as configured in the URL: https://teams.microsoft.com/l/entity/4e9afe6e-9fd0-4893-899d-03fa732432b7/Dashboard

It is only on the mobile platforms where I see the error.

[Mamatha-MSFT]

@charliedavison I am able to repro the issue. Will be raising the same as bug if it gets confirmed from internal team.

[Mamatha-MSFT]

@charliedavison We have raised a bug for this issue, concerned team is working on it.

[Mamatha-MSFT]

Hi @charliedavison, Could you please try to uninstall the existing app and create a new app. Make sure to enter correct entity ID https://teams.microsoft.com/l/entity//
Try and let me know if you still persist the issue.

[Mamatha-MSFT]

Hi @charliedavison Please let us know if you still persists the issue.

[msftbot[bot]]

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 3 days. It will be closed if no further activity occurs within 3 days of this comment.