Jetpack: VideoPress: space storage limits not visible to user

[jeherve]

Steps to reproduce the issue

1. Start from a site using a Jetpack Premium Plan.
2. Upload a lot of big videos, enough to go over the 13Go quota included in Jetpack Premium.

How do you know how much space you have left? What happens when you reach your quota? It turns out you reach it after only 3Go instead of 13G0, and the only way to figure that out is to check the response you get when trying to upload a new video:

{"error":"upload_error","message":"Not enough space to upload. 589,305 KB needed. Back"}

Related: #5986

[aheckler]

3069502-t

[danjjohnson]

3070564-t

[danjjohnson]

Is there anything we can do at this stage for users running into this limit?

[jeherve]

@dbtlr Any idea about where we could start to get this fixed?

Thanks!

[jeherve]

More discussion in pMz3w-6Dm-p2

[rickybanister]

cc @MichaelArestad let's discuss a few ideas I have for this.

[MichaelArestad]

@rickybanister okay. Can you elaborate?

[jeherve]

More discussion and mockups in p6TEKc-14c-p2

[rickybanister]

@MichaelArestad I think @jeherve wrangled what I meant ^

Basically we can introduce a storage limit indicator in the media modal, and hopefully also trigger a notification/email when a user gets close.

We'll also want to have more of an upgrade banner vs an error notice when a user actually tries to upload a video that's too large and it fails. An error won't help them in that moment, but a banner with a path to expand their storage would.

[tmmbecker]

3059867-t

The user didn't reach out about this issue in particular but now that I fixed his other problem, he's ready to do a mass upload of videos. I proactively warned him about this, so I'm adding it here.

[aheckler]

cc @MichaelArestad @rickybanister @beaulebens Any updates on this? Seems urgent given that people are paying money specifically to get more space but aren't getting it. :/

[MichaelArestad]

@aheckler No, but if it involves an upgrade banner, we may want to look at it along with #6449

[alexpooley]

@MichaelArestad @aheckler No upgrade banner involved. It's a really straight forward issue. We've paid to get 13GB of storage, and we're only allowed to upload 3GB. Trying to upload more data triggers an upload error that we're out of space. This is all through the wordpress.com interface.

[beaulebens]

We're getting this fixed right now. It turns out that these accounts were not being properly flagged as paid by our systems, so they were being restricted similarly to a free WordPress.com account. The fix should be purely on our end, and won't require a plugin release as far as we can tell so far.

[dbtlr]

The plans should be fixed now and providing 13GB and Unlimited data as advertised.

[lamdayap]

3107757-t

[jeherve]

@dbtlr Are the changes already live? I still receive the following error on a site that's just below the 3GB limit and on a Premium plan:

{"error":"upload_error","message":"Not enough space to upload. 625,092 KB needed. Back"}

[rickybanister]

Any updates here @dbtlr?

[dbtlr]

@rickybanister: @jeherve confirmed this to be working now last week. :)

[aheckler]

@dbtlr By "this" I assume you mean that upload limits are being set correctly? What about the user's quota/usage? Are we surfacing that information to them anywhere?

[dbtlr]

@aheckler there is another Calypso related task for that part.

[aheckler]

@dbtlr Do you have a link? A quick search didn't reveal anything for me.

I only ask because, at some point, an HE will have to sweep back through the tickets mentioned here and respond to all the users that A) the quota is now fixed, and B) they can now see that information in place X, wherever that ends up being.

[jeherve]

From #6742

We have a storage indicator component in Calypso. I'd like to see us make that available in dops-components so that we can display a video storage indication in the /settings/writing/video card once activated.

[ntpixels]

3265073-t

[donnapep]

Sounds like this will be resolved by https://github.com/Automattic/wp-calypso/issues/12507.

[jeherve]

Looks like all what's left to do now is to port https://github.com/Automattic/wp-calypso/pull/14229 to wp-admin

[jeherve]

also in 797650-zen

[stale[bot]]

This issue has been marked as stale. This happened because:

• It has been inactive in the past 6 months.
• It hasn’t been labeled `[Pri] Blocker`, `[Pri] High`.

No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation.

[tmmbecker]

Even though there are no storage limits, we do have a 2 TB soft limit in place. It would be nice for users to see how much storage they've used. It's not in Calypso either.

Requested in 3092734-zen

[stale[bot]]

This issue has been marked as stale. This happened because:

• It has been inactive in the past 6 months.
• It hasn’t been labeled `[Pri] Blocker`, `[Pri] High`.

No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation.