Glpi: Problem to new ticket (9.1.5)- automatic "Assigned To" owner ticket

Created on 17 Jul 2017 · 10Comments · Source: glpi-project/glpi

When opening a new ticket the applicant is being assigned as responsible automatically, even without having profile for this.

Source

glpibr

Most helpful comment

This works as a contour measure. But a definitive solution is needed
because it should not affect self-service users.

Isso funciona como medida de contorno. Mas é necessário uma solução
definitiva pois não deveria afetar usuários self-service.

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Atenciosamente

Halexsandro de Freitas Sales

Gerente de projeto

+55 81 3091 4252

halexsandro.[email protected]

2017-07-18 14:40 GMT-03:00 mbrantes notifications@github.com:

Problem solved!

I changed the option "Pre-select me as a technician creating a ticket" in
Setup -> General -> Default Values -> section Assistance (reference @nqb
https://github.com/nqb) to "No". After, sign out and sign in. Done!

Eu alterei a opção "Me pré-selecione como técnico quando da criação de um
chamado" em Configurar -> Geral -> seção Assistência para "Não". Depois,
sai do sistema e entrei novamente. Funcionando!

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glpibr on 18 Jul 2017

👍2

All 10 comments

Have you see preference "Pre-select me as a requester when creating a ticket" in Setup -> General -> Default Values, section Assistance ?

In my side, preference was set to "Yes" automatically.

nqb on 18 Jul 2017

👍1

Maybe I was not clear. The problem is that it is being assigned to the user with a self-service profile.
Talvez eu não tenha sido claro. O problema é que está sendo atribuído ao usuário com perfil self-service.

glpibr on 18 Jul 2017

I have the same problem, how to solve it?

fabriciomdy on 18 Jul 2017

Same problem here after an upgrade : http://forum.glpi-project.org/viewtopic.php?id=158378

daviddoyen on 18 Jul 2017

Same problem here. Version 9.1.5. The user running mailgate is selected as the ticket technician.
Mesmo problema aqui. Versão 9.1.5. O usuário que executa o mailgate é selecionado como o técnico do ticket.

mbrantes on 18 Jul 2017

https://github.com/glpi-project/glpi/pull/2474/files fixed the problems.