glpi 9.4.3: ticketrecurrent doesn't work

[dbegit]

Hello,

ticketrecurrent doesn't work on glpi 9.4.3
In cron.log I see :
2019-09-09 14:45:01 [@srvglp45]
Externe #1 : Démarrage ticketrecurrent"

In php-errors.log, I don't see errors about ticketrecurrent or cron.

How to debug this?
Thanks for your help.

[flegastelois]

Internal ticket 17755.

[flegastelois]

Linked to (maybe duplicate) #6205

[cedric-anne]

Hi @dbegit ,

Could you try the fix from #6275 ?

Regards

[meuced]

Hi,

I have the same problem. How can I test your fix ? I'm not familiar with gh.

Thanks.

[meuced]

It's OK for the test, sorry.

Here is another problem, perhaps same than initial issue (same problem with your fix) :

• create a new recurrent ticket with a periodicity of 1 hour or day (or 2 hours, etc. but not with month or year)
• In table glpi_ticketrecurrents, next_creation_date is NULL
• If you change periodicity from 1 hour to 1 MONTH, next_creation_date is now OK

Regards.

[cedric-anne]

It's OK for the test, sorry.

Here is another problem, perhaps same than initial issue (same problem with your fix) :

• create a new recurrent ticket with a periodicity of 1 hour or day (or 2 hours, etc. but not with month or year)
• In table glpi_ticketrecurrents, next_creation_date is NULL
• If you change periodicity from 1 hour to 1 MONTH, next_creation_date is now OK

Regards.

I think this is related to another bug, see https://github.com/glpi-project/glpi/pull/6144

[meuced]

It's OK for the test, sorry.
Here is another problem, perhaps same than initial issue (same problem with your fix) :

• create a new recurrent ticket with a periodicity of 1 hour or day (or 2 hours, etc. but not with month or year)
• In table glpi_ticketrecurrents, next_creation_date is NULL
• If you change periodicity from 1 hour to 1 MONTH, next_creation_date is now OK

Regards.

I think this is related to another bug, see #6144

Yes that's it ! #6144 did the job, and #6275 fix another bug i had too.
Thanks !