Glpi: Queued Mail Not Send

[iaanpermana]

Dear All,

please help about my issue, recently i'm installing plugin called Form Creator 2.4.2 by TecLib' that has its own helpdesk.
when i do submit or update my form data, it should create a notification for creator and asigned account.
The plugin working well as it should, but notification that's been generated always stuck in Mail Queue for ever. i do ceck the Setup > Automatic Action > queuedmail and my configuration is :
Run Frequency : 1 Minute
Run Mode : i've tried CLI or GLPI but it give same result.
I see the statistics and it shows me : 0 Action completed, no processing required
my notification entities has 0 minutes delay

i am running GLPI 9.1.1

how can i get rid of this problem ?
thanks

[Armin83]

1. Take care about correct time zone configuration i read something in threats in the forum.

   (I don't now about this please search in support forum.)

2. Do you use other notification ? Did the others work ?

3. Please check at least 2 and 4 of this threat.
   http://forum.glpi-project.org/viewtopic.php?id=157065

4. Do you see this email in glpi/files/_log/mail.log?

5. Do you know about the difference between cli and glpi ?

6. In GLPI mode you must have action in your GLPI site to send notification.

7. Put automatic task in CLI mode and create the cron guaranteed process.
   http://wiki.glpi-project.org/doku.php?id=en:config:crontab

8. More Information similar topic
   http://forum.glpi-project.org/viewtopic.php?id=142324

[iaanpermana]

@Armin83

1. Take care about correct time zone configuration i read something in threats in the forum.

• I've done this, my time zone setup isn't the cause

2. Do you use other notification ? Did the others work ?

• Yes it does, the other notification that created from direct ticket creation working great.

3. Please check at least 2 and 4 of this threat.
http://forum.glpi-project.org/viewtopic.php?id=157065
5. Do you know about the difference between cli and glpi ?
In GLPI mode you must have action in your GLPI site to send notification.
Put automatic task in CLI mode and create the cron guaranteed process.
http://wiki.glpi-project.org/doku.php?id=en:config:crontab

• Yes I do know the difference, and i've tried both of it. nothings work. my notification still stuck in the queued mail even when I set it to run on GLPI and accessing GLPI aplication, its not a mail configuration failure, i just dont know how to run it automatically.
• When I create a scheduled task to run "cron" as mentioned in the wiki tutorial above with Windows Server 2008R2 and XAMPP, the task won't run at all.

[iaanpermana]

Now it works with GLPI mode, thanks all

[miltonarce]

What was the solution?