Desktop: F12 is already an assigned global hotkey on Mac.

[AstraQuinn]

Expected behavior: The documentation specifies that pressing F12 on the client on any operating system will show the log window

Actual behavior: On Mac OS X F12 is already mapped to show the Dashboard by default. The hotkey doesn't work and I have to make Luddite users open the Terminal and run a command, which they might not do out of sheer fear of the unknown.\

Steps to reproduce: Open the Nextcloud window. Press F12 per the documentation.

Client configuration: Mac OS X, some recent version, client 2.5.6.

This can be worked around by disabling the Dashboard hotkey feature, but this doesn't seem right. I don't need to change default system settings on Windows or Linux to make the client do what it's supposed to.

I fully understand the appeal of maintaining consistency between operating systems but from my perspective as a lowly sysadmin, this is just a bug. I would much rather simply have my Mac users use another key combo to bring up the log window than ask them to change system settings or run terminal commands.

[elsiehupp]

I have been able to get the logs to open by pressing Fn-F12. That said, it would be nice if there was a more easily discoverable way to open the logs via the GUI. Also it's increasingly possible that any given Mac user won't actually have function keys on their keyboard, if they have a computer with a Touch Bar.

[er-vin]

3.1 will change the way we deal with this. We'll start logging by default and the settings dialog will have a button allowing to create a zip containing all the debug information.

[AstraQuinn]

That would resolve this issue for me and my clients, at least! Thank you!

[er-vin]

OK, then I'll close it now. Since #2514 has been merged the solution I described above will be in 3.1.