Desktop: Nextcloud client does not show login prompt (macOS, 2.6.3, 2.6.4stable (build 20200303), and 2.7.0beta)

Created on 22 Mar 2020 · 11Comments · Source: nextcloud/desktop

Expected behaviour

When the login credentials of the server has changed the client needs to ask the user for login credentials in a corresponding dialog. The dialog shows "user" and "password" fields.

Actual behaviour

The dialog opens, but no input fields are available. Instead, a narrow blue line shows at the top, see attached screenshot.
(The "blue" might be due to our facilities customized theme of the nextcloud login screen, which is moistly light blue)

Steps to reproduce

log out of server in client
try to log in

Client configuration

Client version:

not working (described buggy behavior): 2.6.3, 2.6.4, 2.7.0-beta1
working: 2.6.1, 2.6.2

Operating system: macOS

OS language: English

Installation path of client: /Applications/nextcloud.app/Contents/MacOS/

Logs

Client logfile: see attachment
nextcloud.log

Screenshot

b5330d4d58f2166503054b83c6d13ba7e06e2c30

bug feature authentication high os macOS regression

Source

jokuha

👍1

Most helpful comment

Same for me. Installing on a new MacPro (Catalina), the latest version did not allow me to login, had to reinstall using 3.6.1.
Once the login is saved, I was able to upgrade to 2.6.4 and everything keeps working

aturetta on 29 Mar 2020

👍2

All 11 comments

Hi,

It's same for me.

Version 2.6.4stable
MacOS 10.15.3

See you soon !

Yann-Hou on 22 Mar 2020

Same for me as well.

Version 2.6.4stable
MacOS 10.15.3

jsjohann on 26 Mar 2020

aturetta on 29 Mar 2020

👍2

Once the login is saved, I was able to upgrade to 2.6.4 and everything keeps working

That's indeed true – guess this indicates that some change to the login dialog seems to be the issue.

jokuha on 29 Mar 2020

So apart from not showing the dialog when logging out, it also doesn't show the dialog after first installation or whenever opening the client without being logged in? So it is basically preventing the user to login?

claell on 3 Apr 2020

So it is basically preventing the user to login?

correct

jokuha on 3 Apr 2020

👍1

Are there any updates on this? Currently stuck with version 2.3.3.

mokkun on 16 Apr 2020

This (my) report seems to be a duplicate of #1793 (which is only for 2.6.3., but seems to report the same issue).

jokuha on 16 Apr 2020

👍1

@jokuha thanks for pointing that out! I will mark this as a duplicate then. Could you move relevant information from this issue like the screenshot to #1793? Afterwards this can be closed.

claell on 16 Apr 2020

Duplicate of #1793

claell on 16 Apr 2020

Moved most relevant info to #1793 and linked from there to here.

jokuha on 16 Apr 2020

👍1

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