Clementine Crashing on Launch

[baconomist]

Before posting

Please follow the steps below and check the boxes with [x] once you did the step.

• [ x ] I checked the issue tracker for similar issues
• [ x ] I checked the changelog if the issue is already resolved
• [ x ] I tried the latest Clementine build from here

System information

Please provide information about your system and the version of Clementine used.

• Operating System: Windows 7 Ultimate N x64
• Clementine version: 1.3.1

Expected behaviour / actual behaviour

Clementine crashes on launch and is "not responding".
Problem signature from windows error window:
```
Problem Event Name: BEX
Application Name: clementine.exe
Application Version: 1.3.0.0
Application Timestamp: 571656ec
Fault Module Name: BfLLR.dll
Fault Module Version: 8.0.3.11
Fault Module Timestamp: 4ffc51b5
Exception Offset: 0000e191
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.28
Locale ID: 1033
Additional Information 1: b798
Additional Information 2: b798accfa6af53c3cd382395cc58928e
Additional Information 3: 2b19
Additional Information 4: 2b1959b272841a5bebc797e3e343be6a

### Steps to reproduce the problem (only for bugs)
1. Launch clementine


Important:
I've recently reinstalled windows and copied my user data over.

Things I've tried:
- Using a different user
- Running as admin
- Reinstalling clementine
- Downloading a different version of clementine
- Deleting the directory %USERPROFILE%/.config/
- Deleting registry keys under HKEY_CURRENT_USER/Software/Clementine



**Edit**
The error still persists and I've tried time and time again to fix this issue.
After debugging with Visual Studio I noticed that I get 

The thread 0x14bc has exited with code 0 (0x0).
The thread 0x1e24 has exited with code -1073740791 (0xc0000409).
The thread 0x2624 has exited with code -1073740791 (0xc0000409).
The thread 0x2870 has exited with code -1073740791 (0xc0000409).
The thread 0x598 has exited with code -1073740791 (0xc0000409).
The thread 0x2374 has exited with code -1073740791 (0xc0000409).
The thread 0x20d4 has exited with code -1073740791 (0xc0000409).
The thread 0x2efc has exited with code -1073740791 (0xc0000409).
The thread 0x1bb8 has exited with code -1073740791 (0xc0000409).
The thread 0x335c has exited with code -1073740791 (0xc0000409).
The thread 0x1c90 has exited with code -1073740791 (0xc0000409).
The thread 0x20f0 has exited with code -1073740791 (0xc0000409).
The thread 0x31a8 has exited with code -1073740791 (0xc0000409).
The thread 0x3150 has exited with code -1073740791 (0xc0000409).
The thread 0x33d0 has exited with code -1073740791 (0xc0000409).
The thread 0x1df0 has exited with code -1073740791 (0xc0000409).
The thread 0x1340 has exited with code -1073740791 (0xc0000409).
The thread 0x1710 has exited with code -1073740791 (0xc0000409).
The thread 0x3570 has exited with code -1073740791 (0xc0000409).
The thread 0x26e8 has exited with code -1073740791 (0xc0000409).
The thread 0x21c8 has exited with code -1073740791 (0xc0000409).
The thread 0x2db0 has exited with code -1073740791 (0xc0000409).
The thread 0x2c9c has exited with code -1073740791 (0xc0000409).
The thread 0x36d4 has exited with code -1073740791 (0xc0000409).
The thread 0x32c8 has exited with code -1073740791 (0xc0000409).
The thread 0x2888 has exited with code -1073740791 (0xc0000409).
The thread 0x1660 has exited with code -1073740791 (0xc0000409).
The thread 0x1cb8 has exited with code -1073740791 (0xc0000409).
The thread 0x34c4 has exited with code -1073740791 (0xc0000409).
The thread 0x2df0 has exited with code -1073740791 (0xc0000409).
The thread 0x2c54 has exited with code -1073740791 (0xc0000409).
The thread 0x3050 has exited with code -1073740791 (0xc0000409).
The thread 0x1b8c has exited with code -1073740791 (0xc0000409).
The thread 0x28e8 has exited with code -1073740791 (0xc0000409).
The program '[7064] clementine.exe' has exited with code -1073740791 (0xc0000409).
```

I'm not sure if this info helps and whether this is an issue with clementine or my windows install. However, a fix would greatly appreciated.

[baconomist]

The issue seems to have resolved itself. Although, if any insight could be provided as to the cause of this issue that would be great.

[baconomist]

Reopening the issue since the problem is occurring again.

[oxoocoffee]

I just downloaded (1.3.1) and installed on Mac OS X 10.14.3 (18D109). Just so you know I am running in Dark Mode and I never did run Clamentine on my machine until today. This crash happens every time on start.

Process: clementine [1229]
Path: /Applications/clementine.app/Contents/MacOS/clementine
Identifier: org.clementine-player.clementine
Version: 1.3.1 (4096.1.3.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: clementine [1229]
User ID: 501
`Date/Time: 2019-03-11 12:00:15.396 -0500` `OS Version: Mac OS X 10.14.3 (18D109)` `Report Version: 12` `Anonymous UUID: 7E39FAC3-3EDC-61FE-F97A-BAD1B81674E8`
Sleep/Wake UUID: FE61D412-1B9B-4DF5-8D24-141CC1AB0E66
`Time Awake Since Boot: 1600 seconds` `Time Since Wake: 520 seconds`
System Integrity Protection: enabled
`Crashed Thread: 0 Dispatch queue: com.apple.main-thread`
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
`Termination Signal: Segmentation fault: 11` `Termination Reason: Namespace SIGNAL, Code 0xb` `Terminating Process: exc handler [1229]`
VM Regions Near 0:
-->
__TEXT 0000000105a10000-000000010686f000 [ 14.4M] r-x/rwx SM=COW /Applications/clementine.app/Contents/MacOS/clementine

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff508183ef CFMachPortIsValid + 14
1 com.apple.CoreFoundation 0x00007fff508184b4 CFMachPortCreateRunLoopSource + 72
2 org.clementine-player.clementine 0x0000000105f4b59c -[SPMediaKeyTap startWatchingMediaKeys] + 92
3 com.apple.CoreFoundation 0x00007fff50865632 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
4 com.apple.CoreFoundation 0x00007fff508655ac ___CFXRegistrationPost_block_invoke + 63
5 com.apple.CoreFoundation 0x00007fff508654cd _CFXRegistrationPost + 398
6 com.apple.CoreFoundation 0x00007fff5086d929 ___CFXNotificationPost_block_invoke + 87
7 com.apple.CoreFoundation 0x00007fff507d50ca -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1633
8 com.apple.CoreFoundation 0x00007fff507d448d _CFXNotificationPost + 742
9 com.apple.Foundation 0x00007fff52b5ca7b -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
10 com.apple.AppKit 0x00007fff4dd5964a -[NSApplication _postDidFinishNotification] + 313
11 com.apple.AppKit 0x00007fff4dd58f6e -[NSApplication _sendFinishLaunchingNotification] + 209
12 com.apple.AppKit 0x00007fff4dd568c8 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
13 com.apple.AppKit 0x00007fff4dd56517 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690
14 com.apple.Foundation 0x00007fff52ba7144 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287
15 com.apple.Foundation 0x00007fff52ba6fc0 _NSAppleEventManagerGenericHandler + 102
16 com.apple.AE 0x00007fff51a8cb93 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1855
17 com.apple.AE 0x00007fff51a8c3fd dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
18 com.apple.AE 0x00007fff51a8c2d5 aeProcessAppleEvent + 439
19 com.apple.HIToolbox 0x00007fff4faa110e AEProcessAppleEvent + 55
20 com.apple.AppKit 0x00007fff4dd52644 _DPSNextEvent + 1734
21 com.apple.AppKit 0x00007fff4dd51102 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362
22 com.apple.AppKit 0x00007fff4dd4b165 -[NSApplication run] + 699
23 QtGui 0x0000000107f9b92a QEventDispatcherMac::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 554
24 QtCore 0x0000000108c3a7ea QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 394
25 QtCore 0x0000000108c3d067 QCoreApplication::exec() + 199
26 org.clementine-player.clementine 0x0000000105a1f3a4 main + 5620
27 libdyld.dylib 0x00007fff7da52ed9 start + 1

[fivestones]

I'm on macos 10.14.4 with a new download of clementine 1.3.1, running it for the first time on this machine.

It crashes on launch for me every time. The first time it loaded enough to ask me if I wanted to do automatic updates, I clicked yes, and then it crashed. The second time (i think?) it loaded its window for a brief second and then crashed. Every other time it crashes before the window even loads.

I'm not using dark mode.

I can post the macos "problem details" stuff if you need them.

[roman-yerin]

Still crashing. Nobody cares, what a shame.

[hatstand]

At least _try_ to follow the instructions in the issue template: https://builds.clementine-player.org/mac/

[roman-yerin]

Yep, just close it without a fix :)
At least try to check links you give, there's no any template there. This is an open source project and nobody claims nothing, but you could be a little bit less smug, you know...

[hatstand]

The link has builds that work.

[roman-yerin]

No, it doesn't, I've just tried 1.3.1 and 1.3.2-rc1. 1.3.0 dies as well.

[hatstand]

Try a newer one: https://www.googleapis.com/download/storage/v1/b/builds.clementine-player.org/o/mac%2Fclementine-1.3.1-945-g440ac6dda.dmg?generation=1575335244561385&alt=media

[roman-yerin]

This particular one opens successfully on my Mac. However, are you sure you want to close this issue, keeping in mind that 1.3.2-rc1 crashes?

[hatstand]

Yes, if it works on master.