Chatwoot: WhatsApp Gupshup Integration

[converso-chat]

* Is your feature request related to a problem? Please describe. *
This is not a problem. I would like to suggest the integration of Gupshup WhatsApp. The rates are much more attractive than Twilio, in addition to having interactive buttons in the message templates.

* Describe the solution you'd like *
Integrate gupshup.io

* Describe alternatives you've considered *
Gupshup API is much better to work with, in addition to what I already mentioned we can use our own numbers to approve with WhatsApp and not rent as in Twilio

* Additional context *
I hope you think about the positive points for this integration

[iammattmartin]

The better solution would be native integration with WhatsApp.

Otherwise, you'll see lots of "please integrate with X to get Y".

[pranavrajs]

@iammattmartin Some businesses might not have the Whatsapp Business API access, it is advised to go through a vendor to get the access. This is one of the reasons why didn't go with the actual Whatsapp API implementation rather selected a vendor that works for most of the countries.

[iammattmartin]

@iammattmartin Some businesses might not have the Whatsapp Business API access

I agree. My comment was more inferring that CW may opt to integrate direct and become the gateway than have to integrate with every possible aggregator like Twilio or Gupshub etc.

[converso-chat]

Gupshup is like Twilio. However, we can use our own numbers, it also has options of Interactive buttons with Call to Action, Quick Reply, call ... Besides costing only $ 0.001 and Twilio $ 0.005. Gupshup is much better than Twilio. But it is just a suggestion of mine.