Chatwoot: bot responds even when agent is available

Created on 16 Jun 2020  路  3Comments  路  Source: chatwoot/chatwoot

Describe the bug
Agent shows available.
When user sends message the Bot responds with Agent away message

To Reproduce
Steps to reproduce the behavior:

  1. Click on buble to open chat
  2. Ensure Agent is 'available'
  3. Send a message
  4. See Bot responce

Expected behavior
The bot should not respond if the agent status available

Screenshots
image

image

Desktop (please complete the following information):

  • Firefox 78.0b7 (also tried chrome)

Additional context
Add any other context about the problem here.

Chore ruby

Most helpful comment

Ah! that makes sense.
This project is crazy active - keep up the amazing job.

All 3 comments

@petebytes There is some flaky behaviour with the way keys are set to expire now, this should be fixed in #874

@petebytes The message has been renamed to greeting message which is meant to be sent for all users. The use case which you are suggesting would be covered via #234. You would be able to set a time when you will be available and a different message if you are unavailable.

Ah! that makes sense.
This project is crazy active - keep up the amazing job.

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