Chatwoot: Enhancement: Agent auto assignment setting
Is your enhancement request related to a problem? Please describe.
It's really hard to understand agent auto-assign logic.
Describe the solution you'd like
- [ ] admin setting to enable/disable agent auto-assign
Describe alternatives you've considered
none
Additional context
none
sojan-official
All 3 comments
@sojan-official Can you make Agent auto assignment a project and 3 separate tickets for the line item you mentioned?
pranavrajs
on 15 Feb 2020
👍2
This would be really nice! Due to the severity of each request we get in we generally like our entire team to be notified about a support chat and the agent assignment right now doesn't work well if someone on our team is out of the office for lunch/vacation/sick or whatever reason.
bfitec
on 16 Feb 2020
👍2
Fixed via #513
pranavrajs
on 20 Feb 2020
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Most helpful comment
This would be really nice! Due to the severity of each request we get in we generally like our entire team to be notified about a support chat and the agent assignment right now doesn't work well if someone on our team is out of the office for lunch/vacation/sick or whatever reason.