Chatwoot: Adding Agent to One Inbox adds that Agent to all Inboxes

Created on 29 Dec 2019  路  2Comments  路  Source: chatwoot/chatwoot

Describe the bug
When you add an agent to one inbox, it adds that agent to all inboxes.

To Reproduce
Steps to reproduce the behavior:

  1. Add two inboxes on the dashboard.
  2. Add a new Agent.
  3. Add that new agent to the last inbox.

Expected behavior
The Agent should only be associated with the last inbox.

Desktop (please complete the following information):

  • OS: Windows 10
  • Browser: Chrome
  • Version: 79.0
Bug

Most helpful comment

Thanks @pranavrajs. I'll see if I can shake free some time to assist with this project. I like what you're doing....

All 2 comments

@pzupan Thanks for reporting this. It looks like it is an issue with the views getting cached in frontend.
If you refresh the page, the list of agents would be correct. The agents are not added to other inboxes as described. We will have a fix for that soon. Meanwhile, you could refresh the settings page to see the correct list of agents who have access to the inbox.

Thanks @pranavrajs. I'll see if I can shake free some time to assist with this project. I like what you're doing....

Was this page helpful?
0 / 5 - 0 ratings