Azurestorageexplorer: Cannot sign in on Ubuntu 1804

[ehotinger]

Storage Explorer Version: 1.3.1
Platform/OS Version: Linux Ubuntu 18.04
Architecture: x64

Steps to Reproduce:

1. ./StorageExplorer
2. Add an account, sign in
3. Enter password; 2FA phone auth
4. Multi-factor auth is successful; "waiting for authentication" exits as if it's successful
5. No account information appears in the side bar

Expected Experience:

Subscriptions to be loaded in the side bar after successful MFA.

PS: Tried running with sudo, deleting the config cache, ignoring cert errors, etc. Not sure what else there is to do from the TSG.

[craxal]

We haven't moved support up to 18.04 just yet, so we don't have any guarantees that everything should work.

That said, do you get any error messages in the F12 console window? If you launch Storage Explorer from the command line, do you get any error messages from the output?

[ehotinger]

No to both, output seems happy:

...
Received message 'dialog-execute-operation'
Received message 'did-execute-operation'
Received message 'did-get-dialog-result'
Received message 'closed'

Also:

$ gnome-keyring version
gnome-keyring: 3.28.0.2

$ dotnet --version
2.1.302

[craxal]

Tell me more about your network/environment. Are you running in a Docker container? Working behind a proxy? Using alternate certificates?

[ehotinger]

None of the above. Just MSFT corpnet. Anywho, I think this is a gnome-keyring issue. Tried reinstalling it completely to no avail for now.

[NjengaSaruni]

Hi @ehotinger, I am having the exact same issue. Did you perhaps find a solution, or workaround?

[rnsc]

Hello, I have the exact same issue on Linux Mint 19 (Ubuntu 18.04).
The login windows stays on after entering my password to "Waiting for authentication" and nothing happens.
At first, it was asking for my credentials every time but I could just continue use the app.
Then I decided to follow the troubleshooting guide and deleted the cache and identity folder and now I cannot log in anymore. (it was working on Linux Mint 18.3 (Ubuntu 16.04)).
Nothing in the debug console.

[pviotti]

Storage Explorer Version: 1.4.2 (installed from this AUR)
Platform/OS Version: Arch Linux (current)
Architecture: x64

Same steps to reproduce, same outcome.

$ gnome-keyring version
gnome-keyring: 3.28.2

I get this error upon startup:

Debug.js:39 Unexpected end of JSON input
error @ Debug.js:39

[rnsc]

It's still an issue with 1.4.2 release on Ubuntu 18.04 for me.

[craxal]

See #600 for possible workaround.

[rnsc]

See #600 for possible workaround.

It is highly unpractical when dealing with more than a couple storage accounts :(

[craxal]

@rnsc, not really sure what you're referring to. If you look a little further in the conversation, @oh54 suggests running the following on the command line:

sudo apt install libgnome-keyring-common libgnome-keyring-dev

https://superuser.com/questions/1233459/error-running-gitkraken-even-though-dependencies-installed/1255172

Again, please keep in mind that we do not officially support Linux 18.* as of yet.

[rnsc]

Hey @craxal, those packages are installed on my system and still, it doesn't work.
I'm willing to help if you need more info.

[fontmaniac]

I observe the same issue with the latest release of Azure Storage Explorer (1.6.1) on the following platforms:

• ArchLabs (Arch Linux with Openbox WM) - with latest Dotnet Core (2.2.101) from AUR; ASE from AUR or tarball from from Microsoft, regardless.
• Debian 9 - clean install with only Dotnet Core 2.2.101, Azure CLI and ASE;
• Mint 18.3 xfce (based on Ubuntu 16.04) - clean install with only Dotnet Core 2.2.101, Azure CLI and ASE;

Installing keyring packages doesn't make any difference.
ASE works fine for me on Windows 7 and on Windows 10.

[jinglouMSFT]

Could you please make sure you have the following dependencies installed? Quoted from the Troubleshooting guide:

For Linux distros other than Ubuntu 16.04, you may need to manually install some dependencies. In general, the following packages are required:

.NET Core 2.x
libsecret
libgconf-2-4
Up-to-date GCC

Depending on your distro, there may be other packages you need to install. The Storage Explorer Release Notes contain specific steps for some distros.

[rnsc]

Hello @jinglouMSFT

Here are the deps I have installed on U 18.04:

Package: aspnetcore-runtime-2.1 Status: install ok installed Priority: standard Section: devel Installed-Size: 70803 Maintainer: Microsoft <[email protected]> Architecture: amd64 Version: 2.1.6-1

Package: libgconf2-4 Status: install ok installed Priority: optional Section: oldlibs Installed-Size: 364 Maintainer: Ubuntu Desktop Team <[email protected]> Architecture: amd64 Multi-Arch: same Source: gconf Version: 3.2.6-4ubuntu1

Package: libsecret-1-0 Status: install ok installed Priority: optional Section: libs Installed-Size: 347 Maintainer: Ubuntu Developers <[email protected]> Architecture: amd64 Multi-Arch: same Source: libsecret Version: 0.18.6-1

Package: gcc Status: install ok installed Priority: optional Section: devel Installed-Size: 50 Maintainer: Ubuntu Developers <[email protected]> Architecture: amd64 Source: gcc-defaults (1.176ubuntu2.1) Version: 4:7.3.0-3ubuntu2.1

And still, it doesn't work.

[diegodgs]

I have the same issue here. all deps are installed. I get the following output on terminal

Received message 'get-dialog-result'
Received message 'dialog-ready'
Received message 'dialog-execute-operation'
Received message 'did-execute-operation'
Received message 'dialog-execute-operation'
Received message 'did-execute-operation'
Received message 'dialog-execute-operation'
Received message 'did-execute-operation'
Received message 'dialog-execute-operation'
Received message 'did-execute-operation'
Received message 'dialog-execute-operation'
Received message 'did-execute-operation'
Received message 'dialog-execute-operation'
Received message 'did-execute-operation'
Received message 'dialog-did-init'
Received message 'dialog-execute-operation'
Received message 'did-execute-operation'
Received message 'dialog-execute-operation'
Received message 'did-execute-operation'
Received message 'dialog-execute-operation'
Received message 'did-execute-operation'
Received message 'dialog-execute-operation'
Received message 'did-execute-operation'
Received message 'did-get-dialog-result'
Received message 'closed'

[craxal]

@rnsc, it says you have ASP.NET Core installed. That's not the same as .NET Core.

[shikharsg]

Am running in to same issue: asks me to sign in, then "Waiting for Authentication", then that screen disappears and no account details appear in the explorer. Here is a screenshot of the console error:

[jinglouMSFT]

@shikharsg Could you please try the workaround outlined in #1142? Thanks.

[shikharsg]

@jinglouMSFT, thank you for that link, it works now

[MRayermannMSFT]

Been a while since this issue had any comments.

With regards to Ubuntu 18 support here's where we stand:

• we now have a storage explorer snap, it is the recommended way of installing storage explorer on linux, please use it!
• we still have the .tar.gz, but you need to install the dependencies manually

If anyone is still having ubuntu 18 problems, please open a new issue. Thanks!